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March 2024 by Lanette R.
Terrible experience :Unfilled promises, Rude customer service I had an incredibly disappointing experience with Rooms To Go- Plano !! Despite promises made by the salesman Anthony during the purchases process, the delivery did not go as planned . Additionally, the customer service was shockingly rude, and to make matters worse , the General Manager Nick was equally disrespectful . I cannot recommend this store to anyone based on my experience and from the looks of the others reviews either. Their lack of accountability and professionalism is unacceptable. Buyers Beware!!!
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February 2024 by Danny S.
I have had a lazy boy recliner for over a week it will be another 2 weeks before I can enjoy it. Chair was delivered to us broken it reclines but when you try to sit up chair makes a clanging sound, obviously something wrong, requested they replace, No, let our technician decide that. Waited for technician. later told he couldn't find the address (Gps) ,then told he didn't have apt. # , How did they get here first time day delivered? Overall, I think they gave me a used chair , I questioned if this is new.
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November 2023 by Paul N.
Please do not buy the warranty. it is a scam. We bought a dinning table for 1k4 and $200 for warranty. I have been told that everything being cover. But when called the claim dept said only manufacture warranty which is mean nothing to cover.
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October 2023 by solange kemajou
Paul is so welcoming, patient and caring, in addition to being warmly attentionate and insightful. His input and help was instrumental in deciding me to spend around 10 thousands in one visit. Thumbs up to Paul; RTG is lucky to have him. Outstanding customer service associate overall.
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October 2023 by Herve Tchumkam
Paul is gifted, warm, patient and insanely knowledgeable in general. I went in just to look at availability and thanks to Paul's charm and awesomeness, I ended up spending 8 K. Would recommend Paul 7 times a week and twice on Sunday
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October 2023 by karishma sheikh
Vince Naputi was really helpful with our purchase from this store. He helped us even when we had a hiccup with the item received. Reduced one star for the customer service on phone with rooms to go. Overall Vince made up for the lack of customer service on phone! I would recommend Vince at this location.
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September 2023 by Rossy Naranjo
me and my boyfriend came in looking for furniture, we were greeted by michelle and she was the most wonderful person! she helped us greatly with everything we needed. i would come here even if i lived an hour away. the customer service is amazing in this rooms to go.
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September 2023 by Rozena Duvernay
Was out shopping for new den furniture and Michelle was my sales associate.she provided outstanding service. I have never come across a sales person that was so personable. She went above and beyond with every little detail. We came back the next day with photos of the layout of the room we were purchasing the furniture for along with measurements to ensure furniture would fit and how it would best fit in the space. I will request Michelle every time I’m looking to purchase furniture at Rooms To Go Plano,
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August 2023 by Judy Smith
I was warmly greeted at the door by Luis. As it turned out, he was the person I was coming to see. He showed me directly to what I needed. He took his time, explained the various payment options and made the sale.This Plano location is far superior to any of the other locations I have visited. Would give them, and especially Luis, 10 stars, if possible
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August 2023 by Mark S
Do not, I repeat, do not get any extended warranty or fabric protection on anything from this company ever. They will find a way to deny the claim. Even though their technician has come out twice and said I can’t get the stains out and I don’t think they even applied stain protectant on this furniture anyway because I’ve never seen something this bad. They will still deny the claim. Extended warranty and fabric protection is a complete scam.
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July 2023 by Shamika Ottley
Tim the manager was ABSOLUTELY AWESOME. He was able to ensure that my mom's furniture got to her destination to the VI, which was difficult with the purchase being here in Texas. Tim was always available if we had any questions and was extremely patient. He went above and beyond to ensure things went smoothly. I do thank him greatly and would recommend this location. He is truly an asset to this company.Thank you so much Tim ??
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July 2023 by vicki cook
Vince was outstanding! He answered all of our questions in great detail, so we felt confident about the quality of the chair we purchased. Vince was never a pushy salesman. He gave us his full attention, and his excellent customer service let us know that he cared about us getting what we wanted and also having quality customer service after the sale. We loved working with Vincent!
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June 2023 by Mabel Patel
Michelle was so pleasant. The minute we walked in, she immediately greeted us with a smile and was very attentive to our needs and questions. We found exactly what we were looking for and are looking forward to receiving our new living room set. We'll definitely be coming back for our furnishing needs.
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June 2023 by Jessica Acero
This is the worst location I actually feel bad for the employees who are really kind try to get their commission based on sales but the manager is the worst,I got a bed delivered my grandmother was at home (72yo) when I got home from work it was set up but when I lay down it has this weird sound when I checked the screws were obviously force,the wood was broken/ tearing apart I call first thing in the morning they told me they can exchange but not cancel,I went to talk to the manager (black short guy) he said “how many people were on the bed” really! Then add “the best I can do is send a email to costumer support,They even try to blame my grandmother saying she saw the bed was fine even tho to see this you have to get under the bed or move the mattress…..to make the story short they finally took the bed and return only half im still fighting for the other half,please do not buy from here even BT furnishings have better prices fix the issue right away and have plenty of options we are very happy with them.Please is not worth the aggravation
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June 2023 by Paola Huerta
Not against this store. This is only for people to be aware. I did not read the fine print when applying for the credit card. (great deal they had) I was approved for $4000 and purchased a table and used $2200 of it a year ago exactly. A couple of months ago credit line came down to 1600. My balance was at 1400. My utilization looked bad on my credit. Paid almost every month 40-$60 more on my payments. Paid every month. And Rooms to Go closes my account (because they can per contract for whatever reason) as customer service stated verbatim. Negatively impacting my credit by 50 points! So you except me to pay you still on time every month when you already negatively impacted my credit report.Never will buy from any Rooms To Go again not even with cash!Be aware and if you must only pay cash to purchase from them.
