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September 2024 by Spaguiar Noir
I have had a Horrific Experience with RBFCU. I've went threw a Hardship and became very late on payments. Jeff Brown called me an called me a Racial Slur "B.A.N."
RBFCU confirmed he called me a said he denied calling me a Racial Slur ..
I asked all calls should be recorded for Quality Assurance ?
I not sure of there position and have had a hard time even speaking with them ..
Thank GOD , we have public forums so we can speak publicly and hopefully get a response without PREJUDICE.
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May 2024 by Julius Henderson
Fast service, drive thru open until 6pm
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May 2024 by Luke Hale
2024.05.03: When is the ATM going to work again. Seems like it’s been down for 4 months. I should be able to pull cash outside of the banks 9-5.
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April 2024 by D D
ATM NEVER works SMH, Always a BIG inconvenience ?
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April 2024 by Mark
Came in to inquire about a vehicle loan and customer service kept giving me the same terrible runaround saying they never worked with the dealership even though the sales rep I was working with proved they closed deals with RBFCU in the past. Couldn’t get in the vehicle I wanted due to their terrible slow processing times. Lazy customer service doesn’t want to do the research on any delearship. Do freaking better you pathetic trolls
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March 2024 by Anthony
Went in the morning 3 tellers available to help all very friendly
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February 2024 by dilmar vespa
Excellent service, always ready to help you, very pleasant and smiling staff.
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February 2024 by Elliut Escobar
Good customer service and more
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January 2024 by Secola Edwards
There are more consumer-friendly credit unions to choose from. Was a member for over 10 years. I've moved on.
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November 2023 by Max Fuerst
Pretty horrible experience with the bank as a whole. Not this specific location. Horrible website. If you want to make a payment on a loan they made it to where you have to wire to their checking account to make a payment. Failed autopay caused me to miss the only payment I have in my life and dropped my credit score 100 points (Didn't fail due to lack of funds). When my Dad passed they took his checking account and completely cleaned it out and put it towards his car note he had with them after I told them we would just sell the vehicle (loan was in good standing and vehicle was not "upside down"). That was money i could have floated his mortgage with or payed for a funeral. They're shady and unsecured. We will see if they fix my dispute but I'd stay away. The auto rates they provide aren't great anymore and its not worth the hassle of no zelle and being forced to use their checking account.
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October 2023 by Marcus Goree
i walk into this branch at least twice a month. the experience is always a pleasure. it is never dry and transactional. while i don't always enjoy pulling money from my accounts, i do enjoy every interaction inside this branch!
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October 2023 by Marie
Where do I begin? Amazing customer service, I am so pleased with the assistance I received this morning! Erica was awesome, she answered all of my questions and was very attentive! Also, the 2 reps I worked with virtually were also great and super helpful! Overall, a super welcoming and pleasant experience. So happy I decided to go here as a first time credit union customer.
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October 2023 by kathy kraft
Professional
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August 2023 by ;
Where do I begin? Amazing customer service, I am so pleased with the assistance I received this morning! Erica was awesome, she answered all of my questions and was very attentive! Also, the 2 reps I worked with virtually were also great and super helpful! Overall, a super welcoming and pleasant experience. So happy I decided to go here as a first time credit union customer.
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August 2023 by Guillermo Castro
Great job Erica! outstanding customer service!
