Plano Power Equipment is a business that provides a range of services and products related to outdoor equipment. Customers generally have positive experiences, especially with the sales team and the quality of service. The shop is known for being clean and well-maintained. Staff members are helpful, knowledgeable, and willing to go the extra mile to assist customers, including accommodating late arrivals and using translators to ensure clear communication. One customer highlighted the exceptional help from a team member who provided updates, clarified doubts, and ensured the delivery of needed parts after a challenging three-month communication issue. Another customer praised the sales process, mentioning a smooth and quick purchase of a new mower, with staff being straight to the point and efficient. The staff's expertise was also evident in diagnosing mower problems and recommending suitable models, such as Honda lawnmowers, which customers found to be reliable and preferable. Overall, despite some initial hiccups, the company's staff demonstrated a strong commitment to customer satisfaction, making customers feel valued and confident in returning for future equipment needs.
