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May 2024 by Catherine Luckey
Great helpful staff. Directed me to where I needed to go for my items.
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April 2024 by May Flores
Incredibly rude person at the grooming department. We were 3 minutes late and were denied service(appointment was at 4:15pm and we got there at 4:16 by the time we made it to the counter it was 4:18. I can understand being denied service for being late but the lady was rude . We were greeted by being asked “do you call?” No hello, no nothing. There’s no need to be rude when trying to get a message across.
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April 2024 by Martha Murphy
The manager, Alex, went above and beyond helping to load my rewards so I could use them today. I was having problems with my phone so she offered to call customer service to work it out. She was so friendly & provided amazing customer service!
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March 2024 by kache square
Antonio gave me horrible customer service. I repeatedly asked for him to check if another location has a certain dog food brand that they were sold out of. He sat there scrolling on his phone. I asked again and he just kept scrolling on his phone saying sorry. Eventually after 20 minutes of him scrolling on his phone, I said never mind. He goes “sorry I’m not good at this”. Completely unacceptable
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March 2024 by Margaret L
The physical inside of the store is clean. But what is going on with the fish and why are they not being cleaned and attended to? In this tank there were 10 dead fish from the front and a few others behind the rock. A few other tanks had the same scene of dead fish (and shrimp) on the bottom or stuck to the filters. The tanks were filthy and looks neglected. Staff has to be aware because I did see one person look over at a nearby tank and then just walk away. I quickly left after a few minutes after seeing this since it didn’t sit well with me.
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March 2024 by Carolyn Teague
Love the new store just a few blocks from my house. So convenient. I feel confident that I will always find products that I’m looking for. Always friendly and Knowledgeable staff.
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February 2024 by Melinda S.
I just got my two pups -- I so was on a mad hunt for two perfect, small, matching dog beds. I visited numerous stores and my persistence paid off when I found what I was looking for on SALE (but that Petco only had one). I went home and called several local stores and was lucky to find another one. The manager said they were closing in an hour but he would hold it for me until I arrived. I showed up in my pajamas (there was no judgment, lol) and I was greeted with kindness and a sense of humor from the manager. Extra bonus -- he matched the sale price from the other Petco. Nice! A giant THANK YOU to both Petcos that made me very happy--and for the two comfy beds that my two girls love!
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February 2024 by Dale Jones
Store was clean, equipment worked as intended. My labs double coat dried nicely with the provided blower. Will use again.
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February 2024 by Brian Norton
I bought some treats for my dog and had a pleasant conversation with one of the staff.
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February 2024 by Andrew Adair
We purchased a hamster and unfortunately had a negative experience with the poor guy 4 days later when we found him deceased. I went back to Petco Richardson and Michelle was so great and understanding. You could tell she would go the extra mile to help make our small kids not even notice. She had some ideas and even volunteered to play along if we wanted to bring the boys in and play the "farm" card to help their loss. Her involvement made the whole situation 110% better. What an absolutely wonderful human being! ...yes they also provided a refund.
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January 2024 by Irving G (TygeR)
Staff is always very welcoming and polite, always tend to find the things I need for the Doggos there. Haven't used the washing/grooming facilities yet but I hear good things about how clean and affordable/convenient they are. Definitely a good addition to this area!
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December 2023 by Micaela Malek
I stopped in to pick up some food and Michael was lovely as always and chatted with me about our pets at home! I love going to my local Petco:)
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December 2023 by Goretty Solorzano
They have what my dog need the store was clean and organized.
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December 2023 by Autumn Smith
Cashier was extremely friendly and asked me about my kitten and made it a positive experience.
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December 2023 by Dishary Hossain
Drove all the way to the Plano location for grooming services because the closest Petco locations by my apartment had nightmarish reviews. My dog is extremely fussy/irate when it comes to nail-trimming and the grooming team there handled it with such grace. They were kind, patient, and informative throughout the process, giving me helpful tips on suppressing his anxiety. I learned a lot from this experience, even though it was quite an uncomfortable one for all parties involved, but I will have to commend this location's grooming team for excellent customer service
