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November 2023 by Jackson Muttkru
No one answers the phone, not even an answering machine. Hours of operation are incorrectly posted. Dropped off my son's jeans at opening on Friday and they need them for graduation. Can't pick up same day, they won't be ready until Monday at 5.
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July 2022 by Susan B.
We have gone here for years but I won't go back. They used to be good. Maybe they have a new owner? Ever since COVI,D you now need to pre-pay for cleaning, and on my last visit she brought my shirts out and pointed to a shirt that was not in the bag. The back of my husband's shirt had a 3" x 3" L-shaped rip and she said " we don't do anything to shirt. Like this before we cleaned". Absolute BS. I gave them 3 stars because we have had good experiences in the past, but post COVID I would not recommend at all.
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May 2022 by Brian T.
Something has changed at this place. Used to be good but the new owners don't seem to care about customers. Brought a shirt in this week that was clean but needed heavy starch. When I picked it up nothing had been done to it. I explained the issue and that I brought it in already clean and just wanted the heavy starch. Her response was "You can pay again to redo". I said it wasn't done right the first time but the response then was "I don't have time for this". Which makes sense as whenever you come into the place now it takes several minutes for the lady to come from the back of the store. Not sure what is going on in the back of this store but they are always back there and not dealing with customers. This place is a joke and they certainly don't care about service or people.
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August 2021 by Karen S.
Have been using this dry cleaners for years and they are phenomenal. The owners care deeply about providing exceptional service and knowing their clients; it reminds me of the TV show "Cheers" where everybody knows your name. I have never had one issue with any dry cleaning in the five years that I have come here. Absolutely recommend!
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August 2021 by Carla Smith
One of my husband's new shirts wasn't laundered, still smelled of sweat and deodorant, had a deodorant stain on the front of the shirt. Thein house cleaners IRONED over the dirty shirt. The clerk didn't know how to take off the price of the dry cleaning. I definately won't be back.
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April 2021 by Emiliano M.
Used this location for two years but about six months ago things started to go wrong. They lost a button from a coat and 6 months later they still didn't replace it. Also they stained another coat and refuse to fix or refund. Plus if you look for a clean place, this is not it. Check out the table on the right as you enter, there's dust everywhere; doesn't really inspire 'clean' seeing that
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October 2020 by jeff Campbell
I have used several cleaners and this place is very good. Everyone is friendly and professional. The owner will go above and beyond to make you happy if an issue happens. If he wasn’t an OSU fan I would give them 6 stars.
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October 2020 by Bryan Weatherford
I love this dry cleaners. Never had a bad experience and I always know my clothes are in good hands there.
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June 2020 by Cheryl Ivers
When I selected this cleaner, I checked their reviews- which were largely favorable. The location was convenient, so I took my suit. The young woman who helped me was polite and friendly. She gave me the ticket, marked for a pickup the next Wednesday.On Wednesday evening, I stopped to pick up my suit. It wasn’t there. After a phone call was made, I was told it would be available Thursday.On Thursday, I was told it wasn’t there, but would be available Friday. I called, and was told it was ready for pickup. I told the man I’d be there Friday morning.When I arrived, the door was open, but I no one was at the counter. I called out several times, but no one came. I called their number, and it rang for a very long time without being answered. Finally, a man came out to answer the phone.He was polite, and got my suit. I paid, and left.There was no apology for wasting my time, or the inconvenience.The suit looks lovely. If you want courtesy, and don’t care about dependability, I would say they’re fine. If you want your cleaning at the agreed time, I would not. I will not use them again.