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September 2024 by Laura Spirito
Mark at Park Place Lexus Plano was great in helping us with the purchase of our new car! It is always a process but, he made it seamless. I would recommend this dealership to anyone looking for a Lexus!
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September 2024 by Betsy Liberto
Park Place Lexus has been a great place for us to buy a car and feel good about the service. My husband and I are in our 70s and have bought many cars in the past. We rate this dealership a 5 Star for customer service.
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September 2024 by Logan Beall
Sean Afrouzi was great to work with. He was super helpful before even arriving the day to buy the car with making sure everything on the title was correct. Additionally, he was great to work with on the day of purchasing the vehicle. Felt no pressure to buy antrhung extra and explained everything in great detail. Look forward to buying another Lexus from him in the future.
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September 2024 by Prince Thomas
I had John Baltzer as my service tech and he did a phenomenal job in arranging my service experience. He was kind, courteous, and made sure I was taken care of as the customer. I have a busy work schedule and he worked around my schedule to get me a loaner car and worked with me at closing time everyday I came to the dealer. He is awesome!
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September 2024 by Barbara Mims
I love this dealership! The salesman was awesome and they worked with us to get a great new car.
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September 2024 by Elaine Mendoza
If I could give a rating of negative 5,000 stars, I would. My husband took our Lexus RX350 to PPL due to concerns about overheating. Documented though paperwork and text messages.
Several hours later, we received a text message stating that the car had been repaired, the oil changed, and that it was safe to drive. However, after driving for approximately 15 minutes, the car overheated again, resulting in a cracked radiator and the need for a complete engine replacement.
When we brought these issues to the attention of the service manager, Brian Martin, and the general manager, Chris Brunner, they admitted that the radiator had never even been inspected. This was particularly alarming as we had paid for a $249 inspection, in addition to an oil change. Rather than addressing the oversight, they shifted blame onto us, claiming that because I’m a woman, I may not understand that an oil change doesn’t include a radiator inspection—even though we had specifically paid for a thorough inspection along with the oil change.
Ultimately, we had to replace the entire engine at our own expense. Despite sending a letter through our attorney, we received no refund or response.
After much consideration, we chose not to pursue small claims court due to the demands of caring for our five children and our need for a reliable vehicle.
Based on this experience, I would never recommend taking your vehicle to PPL.
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September 2024 by Neil
Worst dealership I have ever dealt with buying the car was a nightmare and today took 3 hours for an oil change.
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September 2024 by Misty Forst
Everyone was very nice. I knew what I wanted before I arrived. The car was ready for me to look over. My experience in arriving and completing my paperwork went smoothly.
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September 2024 by J Schulenburg
Cameron reserved the suv of my choice and his word was reliable and trusted. He was also kind to work with.
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September 2024 by Mehrdad Arian
I recently had the pleasure of working with Sean Afrouzi at Park Place Lexus Plano, and I couldn’t be more impressed. Living 400 miles away, we initially started with a phone conversation, and Sean’s honesty and transparency immediately stood out. He made me feel confident in my decision even before I arrived at the dealership.
When I eventually made the trip, Sean’s professionalism and personable nature made the long drive worthwhile. He was easy to communicate with and ensured that I was fully informed throughout the entire process. His trustworthy approach made me feel valued as a customer. I will definitely return to Park Place and Sean in particular for my next purchase, which will likely be one to two cars within the next year or so. Highly recommend Sean and Park Place Lexus Plano for an exceptional car-buying experience."
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September 2024 by Darrel McGehee
Kelly Hanson and Kenny were great, prompt, courteous, friendly and efficient. Knowledgeable about the various available automobiles and quick to provide a reasonable offer for our vehicles.
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September 2024 by Bill Barkley
We have purchased three vehicles from Park Place and our experience is always first class. I highly recommend the Lexus Dealership in Plano and Nick Hawley. We love our new GX 550!
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September 2024 by Naga
It was great and seamless
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September 2024 by Darius Williams
Bought my S5 here my sales rep was very nice and helpful. Thanks Sung for helping me out
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September 2024 by Erin Clayton
This was by far the easiest car buying experience ever!!! Dorothy Robinson, my Sales Experience Manager, was amazing! Her knowledge and expertise made me feel very comfortable throughout the entire process. I would definitely recommend Park Place Lexus!
