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March 2024 by allen h.
Their service and team was great to work with. There was no wait time. And listening to how they helped other customers, walking them through options and making recommendations showed they know how to earn business.
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February 2024 by aelaine lee
Joel and his team took such great take care of my car today. They were super proactive, accommodating and explained everything I needed and the entire process in detail. I felt Super comfortable bringing my car there and will be taking it back for future maintenance needs.
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February 2024 by Don Jacobs
Great shop, Keith helped my daughter when she was in a pinch. Thanks
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February 2024 by Hilary Guidry
Joel was amazing! I called to make an appointment and was able to come in same day. He updated me before performing anything extra and answered all my questions. Will definitely return for his service!
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February 2024 by Andreas Kurtz
Bunch of scammers.
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February 2024 by Sam
JOEL is the man!!!! Customer service 10/10I felt like he was my friend who actually wanted to help me. I’m so happy with the work done to my car. Quick, efficient and smiles everywhere.
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February 2024 by Robin Ray
I love this location! they seem to have a great team at this NTB. The team member in the front Abhi was super helpful and found me the best prices for the parts he needed to order for my car. I am pleased at how timely they were able to do it all in and I will definitely be back
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February 2024 by Humayn Humayn
Great shop
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February 2024 by Renee Bell
We took our Civic to get our tires rotated. We had bought them at an NTB about a year ago. While rotating the tires, the technician broke the stud on the tire so we had a 3 hour delay to replace it. They did not have a lug nut for the stud that they replaced so we had to go back another day. After arriving the second time, they didn’t have the right Lugnuts so they had to purchase another one. So now I’m on my third visit and the lug nuts that they put on after the visit were incorrectly applied and it stripped the stud again so when I left home that evening, every time I was breaking, the car would grind significantly. I took it back to NTB, for a 4th time to have them look at it yet again. The technician proceeded to torque down the lugnut, even tighter, making the problem worse. I asked for a manager but got the run-around. Finally had to take it to a Brakes Plus, and they determined that the lugnuts were incorrectly applied and stripped, and one lugnut was never even locking down on the wheel at all . So, $150 later, our problem was fixed, no thanks to the place we bought our tires from. I’m done with NTB on Hwy 121 in Plano!
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February 2024 by Karthik Lella
I stopped by yesterday as my truck just crossed 100k mileage and needed to get A LOT of things checked out.Keith and Joel, the general managers, were extremely patient, very knowledgeable, and most importantly did everything in their power to work with the right products for my budget (still a part time student).They were extremely welcoming, very fun to be around, and the work they did was incredible. After a coolant flush & 4new tires + balance, my 11 year old truck rides smoother than a new caddy.I will personally recommend them to all my friends and family without a doubt. They care about the customer even AFTER they walk out the door.If you want to work with GOOD PEOPLE look no further!!!
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February 2024 by Rachel Cherry
Finally found a place that feels trustworthy. Been here 3 times, Keith helped me the last two and he's who I ask for now.
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February 2024 by Josbriela Castro
Excellent service and good deals, I truly recommend coming to NTB, I change my tires and they gave a good price and they were very fast, helpful and kind
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February 2024 by Haseeb Aslam
I had a fantastic experience with Keith at NTB. His professionalism, attention to detail, and excellent customer service made my visit smooth and enjoyable. He went above and beyond to ensure my car was serviced efficiently and answered all my questions with expertise. Keith's friendly demeanour and dedication make him an asset to NTB, and I highly recommend him for any automotive needs. Keep up the good work Keith!
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January 2024 by Jon Peterson
Very helpful… I needed some air in one of my tires and also got a quote for new tires.
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January 2024 by Dr. Charmaura Henderson
I’m so grateful to the dedicated members of this team who were very professional and efficient. Abhi was awesome and very knowledgeable!
