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March 2024 by Greg W.
Yesterday due to an unexpected staffing issue at the NTB Plano Iocation I encountered a most disappointing day and left the shop in a "huff". Today, I met with the manager who was most professional in explaining the circumstances. Further he was genuine in his concern and resolved the issue by immediately delivering the service. The level of service thus rendered has again given me confidence in my local NTB shop and I will return.
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February 2024 by Javier M.
went in for an oil change. Job was done well and fast. great value for the price I paid. great customer service!!
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February 2024 by R. gilbert
I want to be fair, and resist the temptation to do a 1-star review. Mechanics worked on my car for 2 hours today. If the work holds, that deserves more than 1-star. Where I felt deceived: "recommended maintenance" (needed immediately) was presented by "showing" the bill to me vs. "handing the bill to me." I listened as he pointed out 2 areas highlighted in pink and read aloud ($99 coolant change + $35 serpentine belt). He continued to talk, and I did notice a 3rd pink highlighted area. But I surmised it must be for something not immediately necessary--otherwise this seemingly helpful person would have mentioned it. Then, at checkout my bill was $150 more than expected. THAT was the unmentioned 3rd highlighted area on the bill--$150 LABOR--to change the belt. The young man repeated several times, " I showed you the bill." I said, "I feel deceived. 1. you never pointed to the 3rd highlighted area 2. You never spoke aloud the labor charges like you did the other 2 charges--THIS is the first time I am hearing "$150" -- what if I couldn't pay that amount!?" He did discount the labor charge, which I appreciated (another reason why this is not a 1-star review). But I feel exactly like the customer who gave a 1-star review 29 days ago that "I Cannot Trust" this location anymore. It is under new ownership MAVIS. BUYER BEWARE: HOLD THE BILL IN YOUR HANDS. CLARIFY EVERY CHARGE. I will be taking my car to a local trusted mechanic from now on, even though the wait may at times be longer.
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January 2024 by Tyler Caudill
Service is Not great. The price in store was $60 more than the price online for same 2 tires. Which makes it seem like the In-store employees over priced the service to get me to spend more out of pocket. When I said this to them they lowered the price to $16 over the online price instead of $60. Either the company or the employee isn’t being honest during this transaction or have the best interest for the customer. As a customer it makes me feel that I can’t trust them in the future. They gave me an ETA of changing tires of 45 mins. That turned into 1.5 hours. Literally saw my car done and parked for 15 mins and had to ask someone to help me so I can leave. They were in the garage ignoring finishing my transaction so I could leave, timely.
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January 2024 by Alejandro HernandezLuna
Very good service. Kind employees. Explain you in detail what us going on.
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January 2024 by Kagan Tyler
absolutely amazing service, Ramsey was super attentive to me and my vehicle! Cameron went above and beyond making sure i left the store completely satisfied, big thanks to NTB on Custer!
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January 2024 by tanya javaheripour
So far I have gone three times for an oil change, bought tires and changed spark plugs for the V6 engine, as well as the alignment, this team deserves more than five stars.
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January 2024 by Nolan prevost
They were very fast on there state inspect and very welcoming and clean inside.
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January 2024 by Jarred S.
Great tire repair. They took care of things for me and I was very pleased. Great place to rake your car.
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December 2023 by Roxann Saenz
I highly recommend this NTB. Ramsey, Nolan, and Cam are some of the nicest guys you will ever meet. They took very good care of me made sure my car was completely fixed.I'll be going back for an inspection this week and can't wait to talk to those guys again.I have patronized other NTB's, but this NTB by far is the best because they have the best employees.The employees care about the customer and making the customer happy.
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December 2023 by Josette Harris
Excellent service at this location. Very helpful and pleasant. Thanks guys!
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December 2023 by S G
While shopping today, I noticed that my "tire" light was on. I stopped at NTB. A nice young man checked my tire pressure. All tire pressures were low. He filled them up and I was on my way in less than 10 minutes. No charge for the excellent service.
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November 2023 by Laurie Hollocker
I had a nail in my tire, and they were quick and did same day service. Great experience!
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November 2023 by Carter Sharp
Ramsey was a wonderful help who very quickly solved my issue! Amazing service and a great guy, hope you’re reading this my guy and it brings a smile to your face like you did to mine
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November 2023 by Jessica Bloomingberg
Ramsey is very delightful!
