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January 2024 by Angela Fipps
Love these guys!! This is a UPS drop location in case you didnt know. They saved my butt and the gentleman who helped me was super nice and knowledgeable. Thank you!!!
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November 2023 by leslie leslie
I was there yesterday at around 4:45sh , two young kids chatting in the back, a girl and a guy. Even with the door bell announcement that I came in, they kept chatting, ignoring me for like 5 minutes, and she saw me but who cares, phone is more important. Thank God a older lady came to help me, she was actually working outside and came to help, the kids ignored her as well. Such s bad customer service, horrible.
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November 2023 by MIKE WILLIAMS
Always knowledgeable staff
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October 2023 by Jessica Lee
Today I lost my Fuel Cap at the gas station, so I was very flustered. But I was so happy to get it from NAPA~ I was so grateful that the staff was so kind and found the right thing for me... I feel like they have everything ready here, so they're helpful in a hurry~!
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September 2023 by Garry Denke
1978 Chevrolet 1-ton Beauville G-30 has 1,253,730 miles on Her and still driving like Brandy New thanks to NAPA.GM & NAPA Rock!
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July 2023 by D Corsino
The dude Jody is a rude and aggressive person. I did not feel safe with his demeanor or the way he spoke. I’ll definitely be reporting to the bbb
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March 2023 by Ana Catan
Called Monday to order parts, everything ok hope by coming Thursday we will get the part in the store.I called yesterday to check on my order, found out that this part is not even existing in their store......and we just lost a week and who knows until we will get the part we need.
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January 2023 by Amanda Lamynt
Don’t trust the website if it tells you a part is in stock and will be delivered within two hours. I ordered a part yesterday and was told by the app it would be delivered yesterday, still isn’t here! I called the store and they said it wasn’t in stock and they have to wait for another store to deliver it to them and they had no idea when they would receive it!!! I wished I went somewhere else! Wasted a day waiting for that part to fix our clutch.
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November 2022 by Ira Allen
Polite staff, great prices, good open hours
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November 2022 by Sue Nicoladis
Wonderful helpful couple and took care of checking my battery and putting a new one in immediately. It's really a very nice store and looks like it has everything automotive that you would need.
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November 2022 by Tip Crosswhite
I did not have the part I needed. They did tell me where I can find it.
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November 2022 by Pac Sumners
Good well stocked store just prices were to high
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October 2022 by Busy B
Used to go here all the time for shop needs. This time employee didn't know what a female connector was and then after I found them tried to charge for each individual one when they came packaged.
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August 2022 by Ranu Gupta
I left a Marine/RV Napa battery that went bad in less than a year for a free replacement. Despite numeepus follow ups and 3 in person visits, they keep giving me the run around without honoring theur warranty at this Plano store. Now they keep saying that it is over a year and no longer able to honor their warranty eventhough i left it with them well before the 1 yr warranty, expired. Terrible terrible service to a longtime customer
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August 2022 by Brent Sullivan
I had had many positive experiences in the past at this location, however I Recently purchased a very expensive battery for my Mercedes and the battery was date marked 3 years old. While diagnosing an electrical issue my mechanic told me that my battery needed to be replaced. I contacted the manager and she was able to pull up my transaction by my phone number, however when the mechanic took the battery to the store the manager told him he needed the receipt. Then miraculously the battery tested good at Napa. After continuing to have electrical issues I took it to another mechanic who also told me my battery needed to be replaced. I called the store and went through the same process and again the battery tested good. I ended up replacing the battery myself out to pocket and miraculously my electrical issues went away.$2,300 later I would advise not to purchase a battery from them ever!
