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October 2024 by Steve Ahrens
Ana is really great explaining and answering any questions you have! She made this whole process really easy! Thanks Ana!!!
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October 2024 by DaMarco Ellis
Awesome service and excellent experience. Thanks, Ana!
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October 2024 by M T (MAT)
Personalized service, very thorough in equipment briefing. Answered all my questions. Excellent service.
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October 2024 by Matthew Anderson
Just started using my new CPAP last night, and I feel so much more rested. I'm excited! Ana did a good job of carefully and slowly going over the instructions, so I was sure to understand them. Very pleased so far.
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September 2024 by Thomas Meyer
I see a number of 5 star reviews for Ana. I agree! She is fantastic. Very helpful in the office and answered my many questions following my first night of therapy.
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September 2024 by Gadget Girl Retires
Ana, my assigned rep, was absolutely great during my initial consultation. I am very happy with the services Monitor provides.
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August 2024 by Ms Fresh
The service was very good and the explanation of how it works was good.
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July 2024 by Lynette DeVaughn
Attentive and efficient. Knew exactly what to teach.
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June 2024 by Cheryl King-Haughey
Prompt responses and provided detailed explanations on equip and setup. Very satisfied
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June 2024 by Bert Heller
I had a very good experience. Ana, who was my representative, explained everything that I needed to know and answered all my questions. I was very satisfied.
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May 2024 by LouJane Brandenburgh
Ana was extremely knowledgeable and patient as she went over the machine with me and helped fit me for my mask.
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January 2023 by carl voorhees
Wouldn’t go here. Can’t believe they were referred by my ear nose throat doc. Been calling them trying to get supplies…. They never answer and never call back.
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November 2022 by Suzanne Kaletta
Website says open. Drove here. No one here. By appt only. Update your website!! I’ll go somewhere else.
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September 2022 by Joe Miller
Waited a month and a half for a CPAP machine to come in for me. Finally got a text message from Melissa saying that they had a machine for me and I should call to set up an appointment. Tried to call and got NO answer, left a message on voice mail saying I was available anytime just let me know when and where. Got a call from Melissa the next morning. She said all the machines in the Plano office (the office local to me and the main reason I chose to try Monitor) had gone and they no longer had a machine available for me. She also stated that their Arlington office still had a few machines left, did I want to drive to Arli ngton to see if I could get one there. I asked if one of the Arlington machines could be shipped to Plano for me. Her answer was an imfatic NO. Not company policy, each office got a set number and everyone for that office was notified. When the machines were gone they were gone. Asked when the next shipment might come for the Plano office I was told she did not know, it might be next year, was I sure I did not want to drive to Arlington. (I wanted a local office for the mask fitting and in case the mask did not work out and I had to try a different one). The attitude conveyed was one of superiority and no concern for working with the customer. She made me so mad I simply hung up on her. I called my doctor and had my prescription moved to another supplier.
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July 2022 by Isabel Martinez
I was sent the wrong size mask for my CPAP. Called them many times and call goes to voice mail. I really do not know what to do next.
