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10AM - 8PM
6121 W Park Blvd, Plano
Mobile Phones
10AM - 7PM
1941 Preston Rd Suite A1000, Plano
Mobile Phones
“I've come here twice for services and they've fixed my issues quickly and efficiently both times. Everyone I've worked with there has been very friendly. Highly recommend!”
“The guys who work here are very patient. They helped me transfer all my information. I got a free phone and so far the service is working very well. Fast. Recommended ?”
“I’ll call him Multitasker. Never got his name. On a call with his manager, assisting his co worker with customer questions and shut down my old cell phone and even boxed it for me! Such an easy stop that took less than 5 minutes!”
“Jon was extremely helpful with diagnosing my device issue. He even guided me through the claim process that I was completely unaware that I had. Great customer services here!”
“⭐⭐⭐⭐⭐
I recently visited the AT&T store and was fortunate to be assisted by Tanner. Our rep was extremely knowledgeable and patient with us. Not only did he answer all of our questions, but he went above and beyond in explaining additional products and services that we had absolutely no idea existed. We usually avoid going to any AT&T store for the sake of time, but we had to merge accounts and upgrade phones, so we needed someone's help. We couldn’t have been happier than meeting Tanner and having him assist us. It is nice to see AT&T's customer service change for the better. Highly recommend this store and Tanner's exceptional service!”
10AM - 8:30PM
1701 Dallas Pkwy, Plano
Mobile Phones
“I was with T-Mobile for 10 years but switched to AT&T after moving. Unfortunately, AT&T's plans and service were subpar. Our 6-family plan expired after two years without notice, and they increased our rate. When I called, they said it was our responsibility to know. New customers received $350 credits, but I didn't, despite being a customer twice. AT&T doesn't keep its promises and always finds fault with the customer. After returning to Texas, I tried Visible, but their chat support was ineffective. I spent two hours resolving nothing. However, Kenny, a manager at Costco's Dallas Parkway location, provided exceptional service, ensured transparency, and secured my gift card without needing follow-up calls, unlike AT&T. T-Mobile remains the best option, especially for international travel.”
“William is the gentleman the helped me today and I have to say that it's people like him with excellent customer service is why I continue to be a T-Mobile customer. He helped me navigate the multiple deals/promotions/offers on new phones and new data plans and directed me to what made the most sense for my situation. While he did try to upsell me on additional accessories, I never felt pressured after declining the add-ons. Overall a very pleasant experience. I will tell my friends to go to this location and to ask for William. He took great care of me.”
“Great and reliable repair service, had a problem with my PS4 and fixed the problem in less than an hour. Won’t charge you high price like other places do. I recommend to anyone who has electronic problems!”
“Kasandra was an amazing help, her customer service is beyond amazing . She is very patient with her customers and i will defiently keep coming back because of her .”
“Daniel was very knowledgeable, professional and personable he helped me with getting a replacement for my broken phone. Once I received it AJ and Rina helped me to transfer all my data. You have a very good team serving in your store.”
10AM - 8PM
3300 Dallas Pkwy Suite 100, Plano
Mobile Phones
“We just went today to initially fix my payment details and then inquired for their internet bundle. One of their crew named Ariel is really informative and awesome. She went above and beyond on giving us the informations regarding benefits, promotions and everything about the internet bundle. She is an asset to the company. Surely we will be back and look for her.”
“I loved the staff . Very very welcoming . When I went in with my brother right after work, we came in to fix something and they were very cooperative with us. Alexis and Melanie were on the clock when we arrived there and right when we walked in they greeted us with a smile and we just felt welcomed , they helped us out with everything we needed . Plus I added like 1,000 questions and Melanie kindly answered all of them which I appreciated very much . 100/100 service!! . Melanie and Alexis were very patient with us and that’s what most customers need when it comes to receiving help so I really appreciated their enthusiasm and hope you guys get to meet them if you go there”
“This store has the best Reps I ever encountered!!!??????????
They reversed the negative, and unprofessional experience I had with the customer service-CS guys on phone (MOST OF THEM S*UCKS, not all though).
Today, as my day1 with AT&T, after porting 4 lines, and buying 2 new phones, it was hell at trying to activate the 4 lines and 2 phones. I got transferred to multiple depts while on the phone/chat with CS guys for over 6hrs. Went into the 1st AT&Tstore to resolve it, but they couldn't.
Until I went to this AT&T store on Central Pkwy, Plano, and met with Victor and Desiree. Despite the frustration from my wife and I, they were very professional, courteous, and knowledgeable. They unraveled the errors made by the AT&T CS guy, and took time to undo the mess, they even stayed past their opening hours for us.
Victor and Desiree, thanks for the excellent service, and apologies for the venting.????”
“Austin assisted me with my new 15 IPhone. Also, worked with me on Direct TV Services. Austin was very personable, professional, and knowledgeable. Thank you Austin!”
“All I have to say is that I just LOVE the ladies by the name of Breanda and Kimberly. 1/11/2023 was my very first time Going to the Plano location. Those ladies took their time with me and handled me with care. They were both warm and inviting and just exceptional. I came in for a upgrade and was very happy with what I left with. I got the 14 pro MAX and they made sure I walked out with everything I needed and was very patient. HATS OFF TO YOU LADIES THANK YOU FOR ALL THAT YOU DO FOR YOUR CUSTOMERS.”
“I was not looking forward to buying a new phone when mines completely stopped working BUT Carlos was such a great help and super patient with me. I selected the phone I wanted and didn’t feel pressured at all. Definitely recommend this location”
“This is the corporate business store. It's employed many helpful agents here. Promotion and free phone switch phone company performing here. Payment taken here. This is the right place to check for promotion and switch your service all is done here. Second best from T-Mobile. Good location right in front of a Korean market shopping center.”
“I personally have never had any negative experiences at the store. Marcus was the sales associate who assisted me and the last time I came in reported two phones from AT&T to MetroPCS and there was minimal difficulty in doing so. I understand that other people who have posted reviews have had issues with customer service which is understandable since their customer service is outsourced. If you have an issue with your phone or your bill, I would definitely recommend coming to this store to discuss your issues as this is a corporate store.”
“Walmart always the best products, best customer service, Walmart are the people who works there , I don't know why some customers like to complain all the time we have to understand the the people who works there working hard, so please be rational and keep the complaints to your self and...........”
“I turned in my internet box at this store. They made the process easy and it's much simpler than trying to mail it back. There was a cool vibe to the store and Jessica made me feel welcome. She processed the transaction in a matter of minutes and I was on my way. I will continue to do business with TMOBILE and use this store if needed. I highly recommend.”
“In this place I have been paying for a telephone line for more than two months that I went to deactivate 2 months ago. I don't know what's going on with them, maybe because they see that one is Hispanic, the more they screw us over... in a few words, they are scammers. and taken advantage of…”
“Over the years I have been to dozens and dozens of Walmarts, but never have I come across a store that is noticeably a cut above the rest. More specifically, the staff are just top-notch. The head of the apparel department, Maria (think that's her name), Was so kind and helpful and genuinely seemed to enjoy doing the work that she does. Not to knock Walmart in general, but you typically do not see that level of enthusiasm or intentionality from the employees. In fact, I'm hard-pressed to think of a place that rivals the customer service of this location. Most impressive.”
“Evan was very kind to stay late one night with me because my phone was not working properly. Getting an iPhone from an android has not been an easy process. Him and another associate stayed 2 hours late to figure out what was wrong with my phone. I really appreciate cause I needed it to work right for my business. He went above and beyond!”
“I visited the store and Jose Mavarez was terrific to provide best internet service and able to schedule technician appointment for the same day, awesome job ?”
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“Cell Doctor provided exceptional service with a quick turnaround! Their expertise and efficiency are truly commendable. A+ for anyone in need of top-notch phone repair!”