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February 2024 by Neo Paoli
I'm pretty shopping-phobic a lot of the time. Usually when i goes clothes shopping it leaves me with a lot of anxiety and disappointment because things don't fit my body right. I left madewell yesterday with a totally new outlook.The person who helped us, Patricia, did a phenomenal job in every regard. She helped me find the style i needed/wanted, and helped me feel ok about the store not having the biggest selection of plus sizes. We ended up finding a pair i absolutely adored and i ended up ordering them in their Curvy fit, because of the way i'm shaped.I already own one pair of Madewell's and they are my Every Day jeans. I'm so excited to have a second. These jeans are pricey, so they're an investment, get somethinrg you can wear almost every day. If you are plus sized or curvy these jeans will fit you better than most retailer jeans and are higher quality in general, just be aware they carry most their plus-size stock online and not in the store front. That's one thing i'd like to see changed.Thank you so much Patricia for making my experience great and thank you Madewell!!!!!
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February 2024 by Christy Bourenane
Great selection of clothes and shoes
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November 2023 by Garfeld Luther
Such a lovely experience shopping here! Staff are personable and attentive. The clothes are quality and on trend. Madewell offers a number of promotions as well. I purchased a pair of tortoise-shell sunglasses with green lenses, love.
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October 2023 by Sandra M
Great selection of fall styles. Store was clean and organized, and the staff was very friendly.
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October 2023 by Jaelyn S
super helpful employees and really great quality clothes
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August 2023 by Mary Leigh Ariens
I was meeting my family for dinner when my wedges broke walking from the parking garage. The top completely detached from the bottom. Luckily there was madewell on the way to the restaurant. I went in and explained my shoe emergency, they were extremely sympathetic and quickly started helping me. They took me straight to the sale section and started pulling out all different options in my size and even found one that matched my outfit. They were super helpful, nice, and fast (which was greatly appreciated as I was already running late). Thank you to all the sales associates that helped! And I love my new shoes!
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August 2023 by Stacy Binder
They don’t sell their men’s line at this location. Very inconvenient.
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April 2023 by Erica Ting
One of the sales ladies (older, black hair, wearing baseball hat) was extremely rude! I spent 15-20 mins shopping in the store, wanting to try a few different style pants, but when she saw me walked in the fitting room, I can’t believe she said “You are still here? Gosh!” WTH?? I was so mad and felt humiliated. Totally unacceptable! Why Madewell hire someone that hates their customers????
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April 2023 by Peiling Ting (Erica)
One of the sales ladies (older, black hair, wearing baseball hat) was extremely rude! I spent 15-20 mins shopping in the store, wanting to try a few different style pants, but when she saw me walked in the fitting room, I can’t believe she said “You are still here? Gosh!” WTH?? I was so mad and felt humiliated. Totally unacceptable! Why Madewell hire someone that hates their customers????
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February 2023 by Amanda Turner
Customer service is great! I always find the jeans I want and if I don’t, I’m always offered the option to order and pick up in store or have it shipped! Love this place!
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October 2022 by shannon dokter
Everytime I go into this store I am treated rudely. Went in today to return two pairs of jeans with tags and receipt but over 30 days.Ana get was rude and said I could get exact jeans but they don’t have my size in store would have to order online. After 30 min or so of trying some on and looking around she says o it will let me refund your acct now. Idk what the deal is but every time I leave the store I feel like I was a bother to them and I feel like they don’t care about my business. They aren’t helpful when I need other sizes and I’m trying on jeans. Very disappointed in the way I have been treated the last few times I was at that store. I probably will not shop at this location again.
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August 2022 by B. P.
Not a huge selection of clothing, but decent and very cute! People were attentive and friendly.
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July 2022 by Kailyn M.
finding jeans that fit my butt and waist is always almost impossible, but i found so many cute styles there! Lorena helped me for 30-45 minutes finding a perfect pair for me, she was amazing and soooo helpful. got my jeans ordered and can't wait to be back for more!
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July 2022 by Ngoc-Nhi Nhan
Was there to do a return. Old woman with full-sleeve tat was rude af. Multiple workers, but only one was on register moving slowly with several people in line before someone else hopped on. Could learn some customer service from the girls at Starbucks across the street.
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April 2022 by Anna
Staff was really nice, but couldn’t find ANYTHING in the store bigger than an XL :/