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March 2024 by Jerry La Dines
I ordered eyeglasses from the location that took them a MONTH instead of 8-15days as promised by the male manager (not worth mentioning his name). Four stars is what I’m giving that location.Brittany was very professional and efficient handling the process to order my eyeglasses. She’s been working as a tech for more than six years and you’ll see the difference between a novice and a pro. I’ve asked her numerousquestions in choosing an eyeglasses and learned a lot from her advices, suggestions and pros/cons.Lynn J. was helpful, comforting and professional on the PHONE while waiting for my ordered eyeglasses.I’ve asked her to assist me when I picked up my item and she was as great and professional in helping me in PERSON.The above mentioned names, BRITTANY andLYNN J. MUST BE RECOGNIZED in this competitive world, otherwise, they will find a better company that would. They are a keepers!Posted 03/21/2024.
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March 2024 by Ashley Brockette (Ash)
Amazing service from Sylvia!!! She helped me find a pair of sunglasses that I absolutely LOVE!!
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March 2024 by Michael Cole
Sylvia was great today, and Ross was a great help. I appreciated their honest and constructive opinions on frames I was trying and they made me very comfortable and confident in the glasses I chose. It was really an enjoyable experience. Edit/add: I have been coming to this location for about 4 years I have always had excellent service here. My partner and I have purchased 5 or 6 pairs of glasses here. The glasses I was wearing today I bought the frames online and had the lenses done at this location. Today, Sylvia noted that I made mention that they irritated my nose and took the initiative to fix the nose pads and clean them while I looked at other frames. Two years ago, there weren't any men's frames that interested me, but today there were a ton of great men's frames in a wide array of styles from plain to ones that make a statement. This location isn't inexpensive but the selection and impeccable service here makes the extra money worth every penny!
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February 2024 by Paula Schaffer
Had a great experience with LensCrafters at the Willowbend mall in Plano, Texas. Sylvia was extremely helpful. We chose frames for new sunglasses and got new lenses for my regular glasses. Sylvia helped me maximize my insurance benefits to get the best price. Would highly recommend this LensCrafters.
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February 2024 by brandon b
Service here is terrible and the vibe is weird. I would NOT spend no money here.
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February 2024 by joshua cochran
The staff were helpful, courteous and reassured me as i was looking. This is new to me and they made my experience so much more pleasurable.
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February 2024 by Cindy MDR
Highly recommend. Sylvia was so patient with me. Answered every question I had. Excited about my new glasses.
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February 2024 by Anthony Myers
Great service! I didn't have to wait long and was seen right away. Riley was amazing, and super nice. She helped me pick out the best pair of glasses that fix my face. Also Brittany did a great job helping me as well both great employees will definitely be going back.
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January 2024 by Darrick Pittman
Ronnie is AWESOME....Thanks for the help picking out my frames(1st time wearing glasses)and taking care of me. Lens Crafters...I will always use you guys
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January 2024 by Rachel Boram Kim Park
Love Riley she remembered by glasses from 2 years ago and adjusted my glasses for me today. They have lasted me forever which is saying a lot since I’m -9.5!Can’t ask for better service. Love this store and their staff.
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January 2024 by Intarat Siriwong
Sylvia took the time to understand my needs and preferences, guiding me through the selection process with patience and expertise. Not only was Sylvia knowledgeable about the latest eyewear trends, but she also provided valuable insights into lens options and coatings. Her attention to detail and commitment to customer satisfaction truly set the standard for outstanding service. The store was clean and organized.
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December 2023 by White Rice
Brandy and Ross were amazing ! They helped us through the process, explain clearly how our insurance covers and how to utilize our benefit; emphasized the 100% satisfaction guarantee within 30 days. Brandy helps us understand different kinds of lenses so we can pick out the one that fit our lifestyle the most
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December 2023 by Henrik von Krawiec
My Wife and I each had a pair of glasses made here recently. While I wish there was a larger selection of Tom Ford and Persol frames, our overall experience was great. An associate named Ross was especially helpful in helping us make decisions regarding lens technology. I’m very particular about details and his technical expertise and ability to answer questions about specifics pertaining to lenses was most valuable to us. Thank you for your help, Ross!
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December 2023 by Denise Moore
I just spent 1200 on glasses and sunglasses. Connie the team lead. Was rude did not want adjust my glasses when they came in. She walk off several times. They was totally off. She made noises and grunted whole time. I was about be in tears. Connie as no idea about customer service or lead the staff. She got mad just said I can not see it adjust the glasses. The young girl needs to be trained correctly on adjusting. I worked in customer service over 30 years. This worst service I have received.
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December 2023 by Courtney Lindenthal
Come see Liz! She assisted me today with frames and lenses and it was so easy. I didn't know lenses could be popped out for fitting, and it really makes a difference. She even went to the on-site lab, found my specific lenses, and I had my amazing new glasses on within an hour. Fantastic experience!
