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January 2024 by cassandra
I am writing this review as a caution to buyers who believe your purchase of diamonds may be an investment at a later time. If you plan on purchasing a ring more significant than 1 carat, do not buy a lab-grown diamond. Approximately one year ago, We spent $12,000.00 total on rings that actually cannot be sold anywhere. The rep at this Plano location used a car analogy as an example for an item we believed was a precious item. Even if we trade the ring, I am expected to spend double the purchase price for this option. DO NOT LET them talk you into purchasing a LAB GROWN DIAMOND. It's an absolute rip-off, and the stone holds no value, no matter the clarity.
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October 2023 by Karen Work
Nadia was absolutely wonderful. She was friendly, helpful, and knowlegeable.
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October 2023 by Sarah Montoya
I have been to many Kay Jewelers in many different states over the last 20 years for warranty inspections of my wedding ring, never have I had the AMAZING level of service as this location! I was in the area for an appointment and when I saw the Kay, I was going to check off my inspection from my to-do list. I was literally in and out in 5 minutes, but I’ll tell you, I wouldn’t have minded hanging out a little longer. The vibe is so positive, everyone there looked genuinely happy and were so friendly. Highly recommend! ☺️
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August 2023 by Sally Hassan
Thomas Bradley at Kay jewelers is amazing!!! So professional, kind, and knowledgeable. Definitely recommend ❤️
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July 2023 by Daniel Cohen
I am a Kay employee and the district manager for DFW and east Texas. This team is amazing and this location is very special. Kay Plano offers special design technology to customize and perfect your dreams! Call us, set an appointment or just come in and say hello! We are your local DFW jeweler, we live here and we serve you!
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July 2023 by Katie Nelson
We had a wonderful experience at the Kay's in Plano. Thomas, Channie, and Dan were a great team who all worked together to build us a beautiful ring for our anniversary.
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June 2023 by Sheilicha S.
We stopped in this single story Kay Jewelers to purchase some new earrings and we were instantly Greeted by this very nice gentleman who at the time of him holding the door open for us was indeed the assistant manager named Thomas. He was definitely a 10 with his bubbly personality, great jewelry options he offered were lovely. He even cleaned my Glam babies older set of earrings free of charge and look just as beautiful as they did when my daughter bought them 2years ago. We'll return and make our next purchase with Thomas as well. Haven't seen hospitality like this at a jewelry store in quite some time. Keep it up Thomas, you'll continue to go far with your personality.
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May 2023 by Madeline Hart
Thomas and all the staff were so knowledgeable and friendly! I wanted to get ideas for my engagement ring and they really went above and beyond! Thank you!
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May 2023 by Jennifer Davis
Great experience, awesome customer service! Mr. Hortman went above and beyond helping me find that one individual piece I didn’t know how much I needed to complete me!
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May 2023 by Jessica David
This store has a great selection and incredibly helpful staff! While Collin helped me make my selection, Thomas cleaned and inspected my rings without my even having to ask. I appreciate the top notch service I received at Kay’s in Plano!
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May 2023 by Patricia Vaughan
This store is great! Everyone greeted us, and we were helped right away. We will definitely return!
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March 2023 by Elizabeth Ostrander
Amazing staff! Beautiful store.
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January 2023 by Brandon Morrison
Awesome place ,really knows how to take care of their customers and very knowledgeable in their field.
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January 2023 by Chandlor Vance
My wife and I went in for their Grand opening event to look for a new wedding band, they did not disappoint! The manager Dan and sales rep Anastasia were incredible to deal with. The event was perfect with drinks, some food, and music playing in the background from a small band set up a great shopping experience. While there were many other customers in there it felt as if we were there alone with the amount of attention given! Not pushy to make a sale but just genuine people who wanted to make sure we got my wife her dream wedding band! Thanks to the team in Plano we did!
