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August 2023 by Wil Wilson
Supposed to open at noon. Waited around for over an hour. Nobody showed up. And they had very little leather products from what I saw through the window. Not impressed.
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May 2023 by A Moua
Excellent customer service. Great selections. Best J&M Store in DFW metropolitan area
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January 2023 by Christian Eusebio
Good service!!!
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July 2022 by Martin Ramon
To keep these are the most comfortable shoes I can find. They have so many styles and prices to fit any budget. Their shoes seem to last a really long time which is good because I do a lot of walking at work. The sales staff is always very friendly and helpful.
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February 2022 by Chic L
Horrible customer service! Noah, the manager, is sarcastic and has no clue about customer service. I have made a lot of purchases at J&M over the years but no longer intend to. J&M lost a customer because Noah wanted to squabble over a broken tube of shoe polish. He would not replace a tube of polish I previously purchased that had split apart at the seam. For a $9(at retail) tube of shoe polish Noah and J&M lost a customer! Plus, he gets negative publicity and a 1 star review rating. Classic textbook case!
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February 2020 by Jesus Rojas
Best shoes!
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January 2020 by Charles L
I purchased a tube of shoe polish in 2018. The seams of the tube burst and the polish leaked out everywhere. When I returned the busted tube for a replacement they would do nothing. They said it was over a year old and I would have to purchase a new one, which I did. I would think a tube of shoe polish would last longer that one-two years!
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October 2019 by Mark S
Excellent products and always great service!
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October 2019 by Jorge Ramirez
Excellente choices
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September 2019 by Nathan Threet
I've gotta stay out of this place
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April 2019 by Josh W.
I came in to get at least 3 pairs of the Italian crafted shoes. All I wear are Johnston & Murphy and Allen Edmonds. As I was trying on the first pair I wanted, the 1 employee started bashing me about my Allen Edmonds I had just bought, and got super nosy and tried to go through my bag to see what I got. He was making fun of me on how much I spent, how they probably weren't the top of the line ones and said he could charge me more for the ones I wanted with Johnston & Murphy. I ended up just getting one pair because I didn't like this guy at all, and wanted to get out. Joke was on him, because I did get the top of the line shoes from Allen Edmonds... I went back up to Allen Edmonds to get more shoes, 4 sets of shoes trees and a belt just because of how bad the Johnston & Murphy experience was.
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March 2019 by Joshua B.
I love the selection!
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March 2019 by Christian P.
Came in to buy colored laces. The guy with the nose ring wouldn't stop talking long enough to charge my card and let me leave. I understood they were $4 a peace or 10 for $20. But I can only say no so many times so rather then getting the laces I wanted I left feeling defeated with nothing at all. Not a good shopping experience at all. And a waste of a trip to NorthPark.
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February 2019 by Eric Licker
Love everything about the quality of their products, and the staff at this location is second to none. Extremely professional and helpful folks here.
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December 2018 by Chris W.
I like the shoes but seems like the service has gone down especially the service I got from Kimberly