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May 2023 by Mark Spinozzi
Never been to the store but Johnny Was is a great Bob Marley song??
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May 2023 by Mary M
Love Johnny Was but the manager at this store is awful! There was a dog adoption event going on next door and the manager was complaining about it the entire time and kept talking about how annoying it was. I thought it was a great event and it sounds alike it was pretty successful! Won’t be going back to this location
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April 2023 by Trisha L.
The ladies were so friendly until they discovered I was making a return. Their return policy is terrible. I ordered online. Didn't like the dress. When I tried to return I was told it has to go through an approval process for return and it wouldn't happen for 24 hours. Huh?! Who does that? I did get the refund but that was ridiculous. I'll never shop there again.
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December 2022 by Naxia Lascif
Excellent service!
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December 2022 by Jim Row
Wife loves this shop. Was there with her and staff was super helpful and allowed me to sit and relax. A must go place.
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September 2022 by Holly Yeager
I just did my first purchase with JOHNNY WAS and it will be my last. I ordered a pair of shoes online. When I got them the invoice didn't convey the 20% new customer discount I expected to receive so I went on the site to check the price. I got the discount but now the shoes were discounted $75. I've been out of town and missed the cut off to get a price adjustment by 6 days. It's 14 days by the way. So, the $250 shoes are now $173 & with the 20% off, down to $138. That's $111 off. They told me to return the shoes to the store and then order a new pair online and get the 20%. This is something they could have easily adjusted without me having to go through all this. I won't be getting the second pair on principle. Love the shoes. Hate the company.
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July 2022 by Jim Reinarz
Excellent store
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May 2022 by D. Walker
Nice store but disappointed, indeed shocked, to see that all their clothes are made in CHINA. And they are NOT cheap! Some long dresses $500!
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January 2022 by Dev Meyers
I purchased a coat and it fell apart. I was wearing it at the time and a long thread tripped me and I fell. As a senior citizen with frail bones falls are very dangerous for me. I've been emailing and calling and get no results. I wanted a refund for the coat. But now that they have behaved so badly I am also telling everyone I know to not do business with this company.
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January 2021 by E-Kat Smith
I came in last week to buy 2 sets of masks that I saw online and didn't want to wait for. The silk masks are by far my favorite of the masks I have bought from different designers. The sales associate Charmaine was super friendly and helpful considering it was 4 minutes to close.Today I came across the sales at johnnywas.com and called the customer service number to ask about sizing on a top I wanted to order. Customer support told me they had the items in store so I called here for questions I had. Char was an absolute doll!! Wow what a helpful SA she was. Char actually tried on the jacket to help me with the sizing concerns before ordering online since it's a final sale. She also double checked if an additional top would work since we have the same size bra. She REALLY went above and beyond ? I definitely haven't had that level of help in awhile!! Thanks Char ?
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July 2020 by Jan Diamond
worst customer service ever. Or rather, no customer service at all. Their so-called customer service is a fraud. They never answer calls or emails. Only sales reps answer the phone, and they just tell you to call customer service who NEVER get get back to you.
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June 2020 by Karen Smith
Johnny Was has HORRIBLE customer service! 0 Stars!! I returned a pair of shoes and was told I would get an online credit which I never received. It has been over 6 months. I've called customer service and they never answer. I've filled out their online forms and I never get a response. I initiate an email myself and they never respond to that either. Had I known that I would get nothing in return after also paying the return postage myself, I would have given the shoes to my
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June 2020 by Elizabeth Stewart Thompson
Love their beautiful well made masks!
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September 2019 by L B
I ordered items from Johnny Was as I have before. Within minutes of ordering, I realized that I sent it to the wrong place and tried to call. They were closed. I then sent an email asking that they send it to there store in Boston. Two days later, I get an email saying they can't and that they sent it to the original address. I told them that there is no one there. Below is their response:
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April 2019 by Christa Maher
So glad the store finally opened in DFW. This has been a favorite brand of mine for many years and even though I order online, sometimes I want to try things on. For a long time I didn’t know that they don’t put everyrhing out on the sales floor and you need to ask if you don’t see your size. I have visited many store locations and the sales people are always super nice and helpful. The clothes are gorgeous and durable and I always get compliments on them. So glad they are here now!
