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September 2023 by Robin Gemme
Truly personalized service. I've had an MC-66 for at least 10 years and I move and bring it with me. HTD provides me with incredible speakers at a very competitive price. Thanks Mike for the help!!!
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September 2023 by David Vehaun
I have no idea why anyone would rate these folks with less than 5 stars. The customer service is second to none and their patient advice (online and by phone) helped us get our 6 zone system installed perfectly. I wouldn’t look any further if you are in search of an in-home DIY solution.
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May 2023 by Dave Tobin
For anyone considering a home theater, this is the place to purchase speakers. 20+ years ago I purchase 4 in wall speakers, center channel and sub woofer. Everything still working like new. Used for movies, video games, music multiple hours per day. Well made, reasonably priced. I would not even look elsewhere if I ever need speakers again!
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April 2023 by Geoff Knapp
Six months ago I purchased a 12 zone Lync system with touch pads to replace an old Nuvo Grand Concerto system. The savings were dramatic over alternatives like Sonos (many thousands) but I was concerned about installing it myself. I found a local person to install it (about $2K total... was able to use existing wiring). I love the system. I use it primarily to stream Spotify from a Sonos Port device I added. It is fully Alexa enabled and so easy to use. I would highly recommend HTD. It sounds better than our old Nuvo system as well! I did get the more powerful amps. I live in the SF/SJ Bay Area if anyone needs a referral on the installer. He was fantastic.
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January 2023 by Randall Hobson
At least ten years ago I purchased speakers and an amplifier from HTD. The products were excellent, but I did not leave a review because I expected the high quality based upon customer reviews. About five years ago, I returned to HTD and ordered twelve speakers, a sub-woofer, and an amplifier for my daughter's house. Once again, superior products, but no review because they met all my expectations. Today, however, I would be remiss to NOT post the five star review they have always deserved due to my most recent experience.When the mini-remote for my amplifier ceased to function properly, I emailed HTD about the problem. They immediately responded by advising that the remote in question was no longer produced but that they would do whatever possible to provide a replacement. Earlier this week I received that replacement. Because my amp was no longer in production, they were not 100% assured the remote was compatible. Consequently, they sent the replacement at no charge. As I have come to expect from HTD, the remote was perfectly compatible.I do not know of another company with whom I have worked within the past decade who has matched HTD's level of service. ANY other company would have simply ignored my original email or, at best, responded with a "Sorry, that remote is no longer available." Even though I have not ordered from HTD in several years, and there was "nothing in it" for HTD, they went above and beyond to serve me. Hats off to HTD.
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September 2022 by Steve Bondy
I'm so happy with my system and how they got me setup. I can control it with my phone and I did all the install myself. The system didn't need a technician or special software. Steve from saskatoon saskatchewan
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September 2022 by Duncan Child
I had a Russound whole house stereo system that was installed about 20 years ago. The system had started to have failures and the parts for it were no longer available. I researched many products and cautiously narrowed it down to three different companies. After contacting each one and getting information it became clear that HTD was going to be my first choice. Their systems are manufactured in house and they offered a good choice of quality products. I should state that I am NOT a techie by any stretch of the imagination and that I would need a lot of help with the system. Mike Smoot was my contact and I could not have been more pleased. He is exceptionally helpful, knowledgeable and PATIENT! You cannot imagine how many emails and questions I had – probably a record number! He was always very prompt and detailed in his responses as he carefully answered each and every question. The original Russound wiring is different to other systems and Mike ran through all options available to rectify the issues. I decided on a Lync Advanced 12 zone system with two DMA 1240 amps and Lync Touch pads. The end result is excellent. The quality of everything from the packaging and construction of the equipment to the superb sound is first class. All the little items were provided and the connections were straight forward – although there were a lot of them! I had an issue with one of the touch pads and HTD replaced it immediately. I could not be more pleased with the results and the way the system operates is perfect for my needs.To summarize: I highly recommend HTD products. I spoke with several of the staff and everyone was extremely helpful. They make every effort to answer all questions to ensure the clients success and happiness with their products. I doubt this degree of help would be available elsewhere. By all means compare; the more you do the more you will realize the value of the HTD products. I know this almost sounds to good to be true but in this instance it really is – you won’t be disappointed.
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March 2022 by michael gomez
Update up on my original review…3/2/22Brian Wines from HTD, one of the owners, contacted me and we discussed my issues, I must say that he was truly concerned and wanted to know my thoughts on what I felt were my problems and issues, he stated that he listened to my call with tech support and felt that there was a misunderstanding on my issues with the tech I talked with.I was very impressed that he (HTD) cared for my problems and my thoughts on this. I will say that he was very helpful, we discussed how to improve my issues and experience , he also let me in on future improvements. The call ended with him telling me if I had any other issues to please call him direct.I am leaving my original write so all can read the original problem however I am upgrading my initial review from two stars to five just based on the support alone, think about it, how many companies now a day give a s*^t enough to reach out the the customer, not many.Bottom line I received new information to improve my use of the system and experience, and he took some of my suggestions as a customer to possibly find ways to provide some videos on implementation of the whole house audio .Thank you Mr. Wines and HTD for reaching out to help me.2/21/22Disappointed, I read a lot of reviews, and watched all the videos, but none explain that when using the 1240ADS and the Lync touch pads it doesn’t control the audio for your Alexa, or if you add a source you also have to use the source and streaming device to control the audio levels….what are the touch pads for them if I have to go into one app to adjust the sound and then the streamer to adjust the sound and the. The lync touch/ App to adjust the sound……so what’s the point of the touch pads or the App, I called HTD and they told me that it’s just an Amp and and the touch pads and do “intercom”. Spent money on this from HTD assuming that I had a good system, well, I could have gotten better equipment for the same price that would stream music form my phone and/or streamer and would have been better. So far for this new build I am not impressed by HTD, much better systems out there and I should have gone another direction, very disappointed at this point…..a Yamaha surround system or even a wireless Sonos would have been much better and more cost effective and had much better control and quality sound. Will Not recommend HTD to others and family, not anymore the more I find as I hook everything up and I have to use multiple devices to play my music and control the volume.Furthermore the Lync touch pads are of poor quality plastic, the metal sleeve that the pads go into break at the weld point, 3 out of my 6. Wish I would have read more reviews like this and realized that the equipment is not as advertised.
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February 2022 by Carrie Walter
This company seriously has the best customer service EVER! I am not a tech-y person and they helped me order and setup my home audio system. Every time I had to call for help they knew exactly who I was and what equipment I was working on and went above and beyond to help me. I love my system and the support. Thanks HTD!
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January 2022 by Dental Careers
This company is AMAZING. I purchased their 12 channel amp for my home sound system about 12 (?) years ago. Since then, it's had two lightning strikes, the most recently last year (2021), which knocked out several channels. As before, I sent it back for repairs and as before, they did not charge me ONE DIME for repairs (even updated some components!!), nor return shipping!!!!!!! It's hard to believe in this day and age that a company would stand behind their products in this way, BUT THEY DO!! I am beside IMPRESSED. GREAT JOB HTD.
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January 2022 by J R
Hardware seems pretty good, Software and implementation for systems that are a bit more complex probably require 3rd party assistance.I may be able to help as a 3rd party integrator...Controls & Software
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December 2021 by Security icam
Not happy with the equipments i have been using for more then 2 years for our costumes, ( restaurants and houses) after a while the app stopped working. Than we went through reset process couple of times. Works for some time than you can’t control volumes for different zones.There is not any streamer built in, or any AirPlay mode on this amp. We need to by a separate Audio Cast.I’m giving 2 stars because they costumer support is helpful.Looking for a different brand/solution.
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November 2021 by Chris Kieger
Went with HTD for a 5.2.2 setup in a new construction lower level in August 2020. I ended up using five HDX-W80 for the fronts/center/surrounds and two HDX-R65 for the ceiling. These speakers have sounded fantastic, with really no complaints about anything. Installation was super easy, and they have held onto the walls firmly without issue. They do a very good job of blending in to our walls without even needing to paint their screens. A few guest haven’t even noticed they were there until sound started coming out of them. I can’t speak for HTD’s other products, but I would strongly recommend their HDX in-wall models for anyone looking to go the in-wall route.
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June 2021 by Allan Jerman
Had my system a year now. Install took a weekend. Getting use to the app about 5 hours.The speakers are amazing. Everyone loves my whole house system and how easy it is to use and change sound sources. If you want an affordable system with all the bells and whistles htd is the way to go.I installed 6 rooms and incorporated a 7.1 surround system. If I can do it anyone can! I literally tell everyone about it. It’s the favorite thing in my house.
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June 2021 by Bruce Morrison
I would give this company 10 stars if I could. Their products are top quality but their customer service is the best I have ever dealt with. I dont have a lot of knowledge about electronics and when I call (even after years of having bought the product) they walk me through any issues I have without condescending attitudes and in clear English. Highly recommend!!!!!!!!!!!!
