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July 2025 by DEE S
This location is closed. Hertz refund the funds I spent on the uber coming here, update google maps displaying location is closed! Unacceptable!
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June 2025 by Seth Washburne
This had a Grand Reopening March 31, 2025, with new manager Darvette, and so I recommend ignoring any less-than-positive reviews of the prior business.
Their hours are Monday-Friday, 8-4, clearly stated on the door.
I reserved a midsize SUV for 10:30 a.m. on a Thursday, and went by the day before, anxious about what I would get. Darvette was great to call me late in the day and tell me she had a 2025 Buick Envista which I could come look at. I preferred something a little bigger, and she both texted and called me the next day to say that she had a 2025 Nissan CX-50 ready for me. Her assistant is fantastic and, in addition to washing it, he detailed it. It was spotless. It was ready to go, parked out front, at 10:20 a.m.
New cars. Friendly helpful people. I would definitely reserve a car here again.
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April 2025 by Bharat Punukollu
Huge thanks to Ms. Darvette for being incredibly helpful and kind! She made the rental process smooth and hassle-free, and even kept my forgotten items safe until I could pick them up. Her respectful and professional attitude really stood out — truly a pleasure to work with!
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April 2025 by Celia C S
What a crazy day, I woke up to find my car stolen right before I had to take my boys to school. Very scary and frustrating to say the least.
Fast forward, pass the police report and reporting to my insurance company. I called me hertz near my home.
Darvette was amazing!! Left there in less than 20 minutes with a boozhie car she even reminded me to set up the license plate w Ntta and set up my phone in the car.
I highly recommend Darvette and this particular Hertz.
Thank you Darvette for making my crazy day.....crazy Awesome!!!
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February 2025 by Mark Spinozzi
Is this location closed temporarily for a remodel or is it permanently closed?
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November 2024 by Monis Aziz
Temporarily closed but Hertz does not care to update Google maps ! Awful
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November 2024 by Ananno Agnijit
Location temporarily closed but no updates anywhere. Had to find out hard way
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July 2024 by Kalyan Chakravarthy
Worst place. There’s guys said Saturday is open and when we come here to pickup they are closed. They didn’t didn’t even inform us that they will be closed
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July 2024 by Dominique Marshall Dear
Hertz is the absolute worst. I have them a second chance and honestly if the insurance didn’t pay for it, I would NEVER rent from Hertz on my own. Long hold times, continuous transfers, can’t talk to a person. I went to my location that I HAVE to go to. I can’t return my rental to another location. I get there and they are closed with a note be back soon. I waited outside 45 min and no one ever came back before they closed at 4pm. I had to take off work early and this happens. This is a consistent pattern. And horrible customer service
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June 2024 by cathy wheeler
After much back and forth with different levels of management, I finally got a gift card sent to me for the inconvenience of not having enough cars on their lot even though I had reserved one (and they didn't contact me with enough time so that I could make other convenient arrangements). Well this gift card will only work if I reserve through their website, which is more expensive than the third-party I normally use. So, it will go unused. I won't be returning to this location again and I will think long and hard before using another Hertz location.
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June 2024 by John Utter
Worst experience of my life. Went to one on central expressway, paid Uber driver waited 30 minutes and overheard employee tell someone out of cars. I asked her and she said I WAS TALKING TO HIM. Made reservation to the one on Coit and George Bush for economy car and guess what no cars after paying Uber to take me there and employee said oh well sorry. How are they still in business. Do your homework before on google. You won’t go.
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June 2024 by Chris Uminowicz
The Hertz employees at this location are nice and professional. However, if you book a rental here, there is a 50/50 chance the car will not be available when you arrive. Availability of vehicles depends upon the person returning the vehicle to be punctual.
I reserved a car for 6/12/24, even called 24 hours before pickup to confirm, and my car was not there.
Rent from another location!
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June 2024 by onkar joshi
What's the point of reservation when you don't have cars? What's the reservation for? can't you send a text saying you don't have cars? I've seen way too many people waiting for a car.
You could have just called and said we don't have a car would have saved me a trip. Reimburse me for wasted time and trip.
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June 2024 by Han Nguyen
Hertz canceled the same day than double charge me for no show.
Trash Employees… comon guys.
but it either way i got my money back bruh after a month.. do it again next time and see!
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May 2024 by Preet S.
I never had bad experience till I went here. There was a big hole in the passenger side and patch with the weird metal patch. AC didn’t work properly. Also the front glass had a cracked after reading their reviews. I decide to make video right after I got the car in their parking lot when I returned the car they said it wasn’t there I showed them the video the one I made then they went over to their computers. They said it was there. But I did not worry. I had the video still have it. I’m gonna post soon. Also now I received $18 charge. I turned the car in 10 o’clock that morning. One of their driver took me to Tesla collision center. He used toll way to take me out there also he jumped on his way back. But it was all after 10 o’clock when I had turned the car in. It is a horrible place. I never had experience like that. And now they’re charging me for that tolls. Also, I turned in the car at 10 o’clock and they saying it was turning at 12:21. I was dropped off at Tesla at 10:20 buy them. Makes no sense. This is ridiculous.
