Hardware Stores in Plano, TX

“Alan Sands was amazing. I looked for 10 minutes on my own. Alan found it Less than 2. Amazing. I love coming to your store the environment and atmosphere makes you a great place.”

“These guys are amazing, finally got what I was looking for, someone to talk with me about what i needed instead of just browsing some chinese dropshipper's site and hoping for the best. They have a customer for life in me and in my company. The quality of the product is MILES above what you can get cheaply on Amazon or Alibaba and the pricing is very competitive!”

“I am a third generation Sears / Craftsman devotee. The lifetime warranty of those tools was a draw.. now Harbor Freight is always my first stop. Their Pittsburgh brand tools carry a lifetime warranty, they are priced right for sure, and unless you are a journeyman using the tools everyday I simply don't think that juice is worth the squeeze to have high spend on tools.

The staff is always friendly and helpful. Do yourself a favor and buy the club membership (maybe 40 a year) which gets you specials , deeper discounts, and the occasional xx% off coupon for your highest price item. They used to offer that discount to anyone on their mailing list but the program ended during COVID and the supply chain problems.

They are surprisingly well stocked and often my latest project has some tool solution that can be had here.”

“There are no adequate words to express my great experience at Northern Tool equipment. I had couple of old picture frame, and I was trying to save them by removing an outdated welded metal attached to top of frame. I had no idea which tool to order nor did I know how to use the tool in order to remove the welded area. With that said, I decided to drive to Northern Tool equipment, and I happened to meet Alston, and I expressed to him what I was trying to achieve. He graciously and willingly helped me with out hesitation to remove the welded area and he even offered to smooth off the area after removing the metal piece. The owner must be blessed to have an amazing person on his team. Melody was also very helpful when I was trying to buy a Saw, she went above and beyond to find me the ones that were on sale…..”

“Austin provided courteous and efficient service to get my water line fixed. I walked in a few minutes before and he provided all the parts needed correctly. Thanks Austin! It's why I keep coming back - Jeff Dano (Richardson)”

“Little tight backing into unloading area. No dock , they put a pallet jack in your trailer and pull skids to the rear of trailer so forklift can take off the pallets. Nice folks. Takes about an hr - hr and half to unload 20+ skids. I delivery to this location from NC often and never had any issues. Keep up the great job !!!”

“This is the first time my husband and I have visited the store. I was shocked at how big it was. We didn’t purchase anything, it was more to get acquainted with the inventory. There seemed to be a steady line being rung out at the register which seemed good. There was also a “live” Facebook video going on towards the back.I personally do not know anything about this craft but came with my husband. I was impressed at the things offered at this store. It definitely gave my husband a starting point for whatever he is considering creating.As far as customer service, most people seemed to know what they needed or were perusing for. I did hear questions answered at random times but for the most part people seemed to know what they were there for.I am sure we will visit again.”

“I don’t normally write reviews but I had to give a shout out to Sean at Ace Hardware Plano. I came in needing bolts and screws to put a projector together and Sean immediately helped me, found exactly what was needed, after having to do a little search because it was a different size, and even took everything to the back to tighten it so I was ready to go!! What GREAT & HELPFUL customer service!! Thank you Ace Hardware and Sean!”

“**Review of Plano Power Equipment**

I recently had a somewhat challenging experience with Plano Power Equipment regarding a part order, but the resolution ultimately showcased their commitment to customer service.

Initially, I faced several communication issues over the span of three months regarding the status of my order. It was frustrating to be left in the dark about parts I needed for my equipment. I reached out multiple times and felt that my concerns weren't being addressed as promptly as I had hoped.

However, I want to highlight the exceptional assistance I received from the parts team. They stepped up when it mattered, demonstrating a genuine commitment to resolving my issues. Winon, in particular, was incredibly helpful and proactive in assisting with my order. She took the time to provide updates, clarify any confusion, and ultimately ensured that I received the parts I needed.

While I wish the initial experience had been smoother, the way the team, especially Winon, wrapped everything up left a positive impression on me. It’s clear that Plano Power Equipment values their customers and is willing to go the extra mile to provide good service.

Overall, I appreciate their efforts to turn around a challenging situation. I will certainly consider returning in the future, confident that they care about their customers’ needs.”

“Caroline Concepcion took amazing care of us. She was very nice, extremely knowledgeable and helpful. Definitely recommend this Home Depot and definitely recommend her!!”

“Marti Jo Stanley in Kitchen and Bath was FANTASTIC to work with! She assisted us with appliance purchases for my son's first home and took the BEST care. She was knowledgeable, friendly, attentive and didn't let us walk out without making sure we had everything we needed in order to avoid returning for missing parts, etc. HIGHLY recommend Marti Jo! :)”

“I really enjoy this location. When it get really busy, they have enough employees I really enjoy this Home Depot location. Even when it gets really busy, they have enough employees to provide good service.”

“I recently had an exceptional experience at Home Depot, thanks to the incredibly helpful staff, Vanna and Julian. They went above and beyond in assisting me with my purchase. Their friendliness and kindness were truly top-notch. I felt genuinely cared for and appreciated as a customer. Thank you, Vanna and Julian, for your outstanding service!”

“Marti Jo Stanley in Kitchen and Bath was FANTASTIC to work with! She assisted us with appliance purchases for my son's first home and took the BEST care. She was knowledgeable, friendly, attentive and didn't let us walk out without making sure we had everything we needed in order to avoid returning for missing parts, etc. HIGHLY recommend Marti Jo! :)”

“Last week James Marshall went above and beyond, and provided me service on top of service.I have shopped at lots of different Home Depot stores and never had someone make such an effort to help me with multiple needs. I will alway come back to this Home Depot from here on out. Thanks again James! Mark D.”

“I needed something from Lowe's and was in this area of town so we stopped in. The best time to shop at Lowe's (or HD) is Friday evening. Beat the Saturday morning rush when everyone and their brother comes in for their weekend project supplies. We were replacing our ceiling fan in our sunroom and found just what we were looking for. It was a fan with a remote control to turn on the fan blades and the light. I was also looking for some pull-out shelves for a built-in sideboard. I found the Rev-A-Shelf brand shelves that I know are excellent quality as I've bought some before. I couldn't find any shorter sized rollout shelves, only 22" deep and I needed 17" depth. Sadly, they aren't available in that depth so I had to change my plans and go with Container Store Elfa baskets. Saturday morning, hubby started to dismantle the old ceiling fan and then prepare to install the new fan. As he was starting to install, he realized that since there is only a beam it's getting attached to, we would need to return this model and buy the fan that has the pull chains. I'm fine with that. It's what I'm used to. The return/exchange was seamless. I really like the look of the new ceiling fan. I did have to buy chain extensions so that we could reach the pull chains to turn on/off the light or the fan blades.”

“Just had the best experience up at Lowe’s. I have been up here and the other big box store trying to get help with my kitchen floors- the toe kick- and didn’t get the help I needed until Lori helped me today. She was so knowledgeable and walked me around the entire store bc I asked her for other options. Thank you Lori! It is so rare to have that level of customer service.”

“we just moved in to Prosper, TX from Illinois and had bought a Husky Tool chest online and had it delivered. However the chest had a problem wherein the upper chest was locked while the keys were still inside the chest!! Per one of our friend's suggestion we took it to the Plano location and oh boy! those guys were so helpful! There was this tall middle-aged guy who tried all possible means to get the chest opened (hardware, their repository of keys etc. etc. for almost half an hour). When nothing worked, he asked the cashier guy (Avik I think) to check if they have a similar one. they had one display one and they gladly exchanged it for the one we had!!! They could have easily drove us away and could have just returned the whole thing but we were so pleased with the amount of urgency and diligence they showed!!! 5 star guys...keep it up!”