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February 2024 by M C.
Inquired about a mirror replacement and Jason made me aware of some things nobody told me when I called to various shops. Thank you
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February 2024 by Karen Hodges
Please note, I tried to leave 0 stars and couldn't.....I won't go as far as to bash this company but the technician C. Browne did not repair what we paid for. Since moving to Texas, I was in search of a reliable mechanic in the Plano area for 2014 GLK 350 and this was a fail. Not to mention there were tools left under my hood. Not even a month later, my car is now in ANOTHTER shop, pending repairs for the issues that were allegedly fixed. . . when I was only there for an oil change. I'm not one to complain, but when I feel that I have not received excellent customer care as promised I have to say something. I will not return to this shop for a resolution due breached trust. Why would l allow a repeat? However, if the owners so happen to read this review and would like a conversation, I'll be more than happy to discuss. My suggestion to any potential clients to this business, stick to what you're requesting and seek a second opinion if possible.
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January 2024 by Rashard Castleberry
If I could Tommy’s European 20 stars I would! They are awesome! We took our 2008 Mercedes there it had a massive oil leak, and needed a belt and pulley job as well. They got us in and out the same day. Great prices! Their customer service was incredible. If you have a foreign vehicle I that needs service I highly recommend Tommy’s European!!!!!!!
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January 2024 by DeShun Edwards
They always do great work and will correct any mishaps. I wouldn’t use anybody else on my wife’s Mercedes
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November 2023 by Shaun S
Not sure if I’ve ever written a review, but these folks deserve one. They undid some of my own “handy” work and got my Stelvio’s computer systems back to good, and at a fair price. Highly recommended for Alfa Romeo needs in the Plano area! I left with the impression that they’re an integrity-driven shop. Will be back to follow up on a recommended repair. It always sucks to dish out extra money for your car, but it’s refreshing to have a trusted go-to.
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October 2023 by John Miller
I’m very pleased with Tommy’s attention to detail, how they communicated with me throughout the repair process, and what I consider to be fair repair pricing for repair of my classic vehicle.
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September 2023 by Sandeep Saini
Tommy’s European went above and beyond the service.They have performed timing cover replacement and coolant pump on my MB GL 450, they have also performed regular maintenance for my Maserati Levante at fraction of coast dealer would (Dealer estimated 2K for Oil, Coolant, brake flush and wheel alignment).They made sure that all repairs are done on time backed with warranty and my satisfaction.I would highly recommend Tommy’s European to anyone who wants to take their European cars in good hands.
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September 2023 by AskAlvinDFW DFW Realtor
Tommy's has serviced my car several times. They have done a great job each time. They even let me use their shuttle vehicle over the weekend before when my car stayed at their shop for some time. I definitely recommend using them!
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September 2023 by Jordan Christian
Very professional, transparent, and skilled at what they do. Nathan and Bob were a pleasure to work with, I’d highly recommend!
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September 2023 by Wayne Grissom
Great service. All of the guys were fantastic and concerned that my car was repaired. It was repaired well and it does run great. You have a customer for life. Thanks much.
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July 2023 by Regina Chavez
So happy that I discovered this place! I can get all of my maintenance here at far below the Mercedes Benz prices with the assurance that it will be done right!Service: General repairs & maintenance
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July 2023 by Prakash and Krithika Parameswaran
Great and appropriate service with clear upfront pricing. I took my 22 year old vehicle to get some work done that I thought it needed but they explained why it was not needed and that something else that was a priority had to be addressed. They were able to source a part that was difficult to obtain and get it installed. They have wifi and a comfortable waiting area so you can wait and work there on your laptop if you have to. Highly recommend.Service: Auto brake repair
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June 2023 by Jack R.
The Techs are very good and the office staff very friendly, especially Christi.The repair cost are very expensive. My final cost at pickup, was even more that my approved quote. BE CAREFUL.
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June 2023 by Alex Clark
I drive a masterait which is hard to service any where around the dfw area. Tommy's is the best place I have been, great service, and was the best price you can find. If you drive European luxury, at the minimum give them a call!
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April 2023 by Dan donohue
Just had some work done on my 2012 Rover…suspension…coolant…spark plugs. This is my second time at Tommy’s. They have quickly become my go-to…great service team, outstanding & frequent communication via text & calls, honestly tell you what you need done & what is not needed, reasonable prices, very professional end-to-end.
