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January 2024 by Sundeep Naidu
HI ,Visited for new tires purchase, installation, rotation and alignment.Alignment is not done due to car struck on alignment mission.
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January 2024 by Trenton Larkin
Had a quick question ??♂️ about coolant and the guy at the counter had the answer. I’ve always loved the service we get from Firestone ? . They are my car repair shop of choice. Thanks so much for always rocking.
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January 2024 by Emrah ZORLU
They’re very helpful
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January 2024 by Robert Anderson
I was greeted by Sam by my name as if he had known me for years. businesses and CSR do not take the time to know or remember their customers in todays society. This simple act made me feel welcomed and want to come back again.
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January 2024 by Christine K
Sam gave great customer service replacing a tire that went flat from a pothole.
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January 2024 by Gautam Parab
Beware, they will try to scam you even for flat tire, desperately trying to upsell with false diagnosis. Deserves to be shut down asap
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January 2024 by Andrew Mikulaschek
I've been going to Firestone for years, and this location has been the best by far. I had to get an alignment done before a trip to Austin during one of the busiest times of the year, and no one in my area could fit me in. I called in the night before, and Chris scheduled me early in the morning and had it done quickly and efficiently. After asking, I was allowed in the back to look underneath the car and check on a few parts I had installed previously in the week. Everyone I talked to knew a great deal about OEM and aftermarket steering components. I highly recommend this location.
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January 2024 by Zilla
Kristopher was fantastic! Kept me in the know if what was going on. Awesome experience!
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January 2024 by Brenda Hesse
Best customer service! They went above and beyond to make sure my car was safe. The extra effort they made to limit my time waiting was exceptional!
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December 2023 by Philip O.
Absolutely do not ever come here the new manager preys on the lack of knowledge that people have They go against their word, and even denied to do my lifetime alignment because it was lightly raining outside. So I went to another Firestone down the street and they did it instead. Which just proves that they were trying to be difficult.
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December 2023 by John Baker
this particular firestone always does an excellent job and makes sure the customer is happy and vehicle is in top shape. my truck and i feel so fortunate to have this firestone so close. the employees are all outstanding.
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September 2023 by Anna Chernikov
All the staff is new. They are horrendous!!! The worst customer service! We bought a tire from this location on Coit and Legacy and we were told we had warranty on it. We brought it in today to have it fixed and we were refused service because we refused to change out all of the tires. We were told we HAD to purchase 4 new tired because my car is AWD and they cant just replace one. My husband started calling the corporate office due to the refusal to honor what we were promised and Sam, the assistant store manager, told him I am quoting him verbatim "that since he reached out to corporate he needs to leave the store." Now if that doesn't sound corrupted and like the biggest scam than I don't know what does. He wanted to weasel my husband into buying four new tires. He needs to be fired from Firestone before he completely destroys the Firestone reputation. So dear Firestone, since you are refusing to honor the warranty you promised with my tire purchase you need to refund me for my tire.Service: Tires
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September 2023 by Scotty Anderson
Not sure why anyone even comes here. I wish I had read the reviews first. It’s all true, they were hard selling work I didn’t need. When I declined new tires, they told me I needed an alignment and my car was aligned worst than before I came in I suspect purposefully so I would need tires sooner. Please don’t support scammers, cheaters and unethical businesses like this shop and bring your car elsewhere. Discount tires is way better for tires and there are plenty of independent shops that offer better service like integrity 1st automotive just across the street. This Firestone is only focused on hitting some sales number by any means necessary and definitely not about building honest long term relationships with their customers. Corporate should come in and fire the whole staff and start over as it’s ruining the Firestone brand
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August 2023 by Dentistry in Frisco
Trust me, go to "Just Brakes", "Integrity 1st Automotive" or "Christian Brothers" for your oil change or other auto service needs. This Firestone has shoddy customer service and is alarmingly unprofessional. Firestone's Area and Regional managers are MIA. This is a failed business and a waste of your time and energy.I left my vehicle for an oil change in the morning. At 5pm when it was supposed to be ready the store clerk claimed the work order didn't oblige him to actually do the work that day. He proceeded to make a lot of excuses, tell me they'll get to it after the people in front of me, then refuse to say when it would be completed. I told him I wanted to pick up my car and cancel the service. He said it was too late the car is draining. The completed invoice shows multiple services were not done after that rushed, shoddy oil change and several controls in my vehicle were messed up. The rear climate was reset at 90 degrees. No area or regional manager contacted me like the customer service line said they would. The store clerk verbally attacked my husband with lies about how nothing is his fault and this store clerk rang my phone up 5 times without leaving messages. The one time I picked up he rambled and complained about nonsense. Supervisors aren't contacting me, so I guess we'll get financial redress through our credit card company. Time for this place to shut down like some of the other Firestones around it. Total waste of your time and money folks!Service: Oil change
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August 2023 by Georgia Linton
I love going to this Firestone. Ive found them to be honest with their recommendations but on this occasion when compared to other places replacing a battery the cost was almost twice the cost of other battery service centers in the area. They wouldn’t even consider matching. We got the service done even to the protest in of my son because of time. Although I love this store, I will have to reconsider my visits now. This is the only reason for the three stars!
