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August 2024 by Amanda Bsaibes
Really helpful and friendly employees
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July 2024 by Ameen Shawwa
I recently visited the FedEx store in Plano and had an excellent experience. The store is impeccably clean and well-organized, making it easy to find what I needed. Despite the higher prices and the longer wait times, the service provided was exceptional. Ryan was a huge help, offering assistance and answering all my questions with a friendly attitude. Overall, this FedEx location delivers high-quality service, and I will definitely be returning. Five stars!
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July 2024 by Soobin Lee
My first experience of returning a package was very smooth with help of Anna! She came to help me at the self-service station and guided me step-by-step very kindly! It’s quite hard to meet a staff like her now days.. She’s the sweetest :)
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June 2024 by jim Futterman
Horrible experience. Staff not trained correctly. Managed honesty doesn’t care. I waited 15 minutes for help to box and ship 1 package. There was only one person in front of me. Only one rep helping other customers. Finally a trainee tried to help me. She just didn’t know what to do. She was not trained properly. Not her fault.
I brought this all to the managers attention. He just didn’t seem to care. Said it is how it is. Never apologized or tried to help. I volunteered to do a time and motion study for him but he didn’t take me up on that. The facility needs a new manager for sure. It’s a mess. Fedex please address this.
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May 2024 by Julie Tekler
Worst experience ever! We just needed color copies… We were actually told “I’ll get to it when I have time” as he was not occupied when we walked in. To beat it all as we were struggling with the outdated send you a code to print machine ?♀️ he went to help the other employee with another customer stoat another machine. You have to print even if it an error and you pre pay so you are stuck! Don’t do it! Find a UPS store with kind people in it! SMH! I keep trying FedEx and I am constantly let down. I’m going to stop going into those stores!
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April 2024 by Pceee
Have no idea why this location has such low score. Just came in to return. Very conscience and advanced process. The whole store is clean and neat.
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March 2024 by Bhanu Yarlagadda
I had an extremely disappointing experience at your store recently. I requested a few color printouts, and was quoted a price of 80 cents per paper by the kiosk attendant. However, when I received the bill, I was surprised to see an additional $2.50 service charge that was not mentioned earlier. Had I been informed about this charge, I would have opted to print directly from the machine with a retrieve code. This kind of hidden fee feels like a dishonest practice, and it has left me with a negative impression of your store. I strongly advise against patronizing your establishment in the future.
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December 2023 by Brian Gobran
Naquia was fantastic. Efficient, VERY friendly, great to work with. She is exactly the kind of representative to the public Fed Ex should have!!!!
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December 2023 by L C
Had a great experience with Jordan. He problem solved and had major teamwork to get my package all wrapped up and sent over. Thanks Jordan.
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November 2023 by Patty Till
Incredibly helpful and super convenient!
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August 2023 by Abid Hussain
Horrible service
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August 2023 by ashok yadav
Friendly service
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August 2023 by Julie Chapman
Awful!!!! Find another location.
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August 2023 by Alice Xu
Their printing service was a mess. They asked me to email the file I wanted to print to get a code. They said it would take five minutes, but I waited for almost twenty! The staffs are nice, but that service is a joke! Never come again！I sent email around 12pm and got code at 3:10pm! It’s 3 hours not 5 minutes! Fedex should cancel their stupid printing service!
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July 2023 by Jeevan Murali
Two gentlemen helped me ship my package to Canada. One was Mr. Ryan and I forgot the other gentleman's name. (He was a tall African American). They were extremely professional, empathetic and helped me in every possible way to get the package across.
