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July 2024 by Bear Lookout
The black woman at the counter was the worst employee that i have encountered in FedEx stores across the USA. The more I kept explaining that the company only sent me one label for the 2 boxes, the more she kept treating me like an idiot who didn't know what i was talking about, even after I showed her the email. This is another black person who thinks she is better than others here in TEXAS!! Why are the majority of people in Texas so rude. There's no such thing as warm people!!
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July 2024 by Ibrahim Qattan
I have been using the FedEx location on Capital in Plano for the last seven years, but my experience has drastically declined ever since they hired Robert. This gentleman is incredibly rude, unhelpful, and ensures that my shipments are always delayed. He consistently asks me to go to a different FedEx location if I'm not satisfied with his service. It's a shame because I used to enjoy coming here, but now I dread it. Avoid this location if you want timely and courteous service.
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July 2024 by Zoran Nisavic
In and out in few minutes
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July 2024 by Len Moon
Very professional, quick service, in and out within 5 minutes.
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June 2024 by Barbara Douglas
Good clean place. I just need more help than they would give.
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June 2024 by abdulazeez Diab
UPDATE THEY HIRED A BLACK DUDE AND HE IS SO MUCH BETTER. This was my previous review “Fat white dude at the front desk sucks and always has an attitude. Like he has something up his.. never mind. He was throwing slugs when I was dropping off a last minute package saying this location is for the procrastinators. I was there at 7 and cutoff was at 7:45. I hope they get rid of him”
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April 2024 by Freidrichm
Rude, rude, RUDE!!!! Why are these employees so rude and disrespectful to customers!! I went in today to drop off a package and the guy working there was so foul and had the nastiest attitude. I am used to receiving this kind of deplorable service from the USPS because they’re government employees and don’t feel the need to be professional but from FedEx .. come on!!! You guys have your jobs because of the customers wake up and learn some customer service skills!!!!
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April 2024 by Yami G
don’t pay them well or something,they look miserabl, terrible customer service just do something about it. Service day 4/3/2024 ?? were you guys hired this people from ?
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March 2024 by Jerry Kezhaya
Usually, it is a quick drop-off but today, the clerk was really nice.
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March 2024 by Mike Krupinski
Awful service at front desk. Rep was rude and hostile. She wanted to argue about everything and refused service.
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March 2024 by Rachel Stonecipher
Unbelievably hostile staff. Like, cartoonishly. 1:53pm on a Wednesday. Nobody there. Wowza. Desperately needed to ship medical materials to Mexico to help my family who are very ill, so asked for help getting it “super duper insured.” Lady mocked me and slammed the fragile samples on the desk. What a winner. I just took the package back, because I clearly could not trust leaving something so precious in this person’s care. Ma’am, I teach middle schoolers all day — your attitude is giving “child.”
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February 2024 by Pavel Korneev-Loginov
Everything is fine. Fast! Politely! Comfortable
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December 2023 by Thomas Frey
Not friendly and just didn't seem to care.
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December 2023 by Kisha Voss
FED EX claimed to miss the customer that’s why he didn’t drop off the package. We were at home. I went to the office to pick up my package instead of waiting until the next time for him to so call come back out. My package wasn’t at the office either. Poor customer service.
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August 2023 by Alana Ashley
They keep changing my delivery date two times already and they package is important
