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November 2023 by Bob Sorden
Enterprise worked smoothly and quickly with my insurance company to get me into a vehile that met our family needs. They even provided cost-saving options that were great for us. Thanks!
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November 2023 by Ken Isaacson
Had a confirmed reservation. Adviced nothing was availabe when we arrived to pick it up, leaving us with no way to get our appointment. Would give zero stars if I could
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October 2023 by Colleen D
Friendly but gave me a car that had not been cleaned (I had to remove the film on the interior window) and had front end damage. The service person did not give me a walk around inspection (I was distracted and not paying attention). This should have been a red flag! The area had had a hail storm a night or two before and I wonder if the damage was related to that storm.Luckily, I always purchase the insurance or the damage would have been on my dime. I would select another Enterprise location or be very, very caution and insist on a walk around inspection.I will not rent from this location again.
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August 2023 by Tokyo C.
Update 8/1/23 This rating is for for Enterprise at 4205 West Plano pkwy. I don't know if it's because I asked my husband to call this time or if it was divine intervention (or both) but I will tell you that he had better luck than I did. I hope it's not just because he was a man calling but anyway, we were able to get in touch with Evan, the manager, and I had a completely different experience and he was able to help me get out of that small GT charger that was killing my back and put me in a Chrysler Pacifica, which is what I normally drive. I can't tell you how much better my back feels already in just the last 24 hours driving a more comfortable car. I still have to wait two more weeks for my car to get serviced and repaired, so I'm so grateful that my husband was able to get Enterprise * to help us and thank you Ethan and Michael. I did speak to them and some thing I did learn was that if you can't get help on the phone extensions press the star button and you'll get transferred to a manager or if you have trouble talking to someone ask for a manager. There number is 972-964-8698 or email
[email protected] for help. I explained to them it's very hard to get through the phone circuit system. I also understand that they are very busy and understaffed and their phone is ringing off the hook. It's just a difficult situation for everyone, but I'm really grateful that after much diligence we were finally able to rent a more comfortable car for this car repair experience. I am grateful and I think you and I hope that other people have a better experience than I did, hopefully it's a learning experience for all the new enterprise trainees. I truly believe that putting people first and listening to what their needs are will make a business successful. Thank you for listening to me and thank you for helping me with my needs.
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July 2023 by Persis Kaabi
Horrible customer service. I called and made reservations before 4 pm the lady she was helping me told me that car is available for pick up at 4:30 . I arrived there 4:10 . While she was asking my name to start my pick up, branch manager told her cancel it and move it to Friday. We will close in 40 min. That is Not they right way to wast customers’ time.
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February 2023 by Mike Hogan
Sajid was stellar. Corporate booked the car rental by phone even though there were apparently no cars available. Sajid saved the day by owning the problem and finding a car for me. I really appreciate the help. Thank you. I would rent from Enterprise again…because of Sajid.
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November 2022 by Angela Fipps
Great experience! We ended up with a brand new version of our car! It was really cool to check out the 2021 Sentra as ours is quite a few years older. The customer service was fantastic and the gentleman who helped us couldn't have been more pleasant. Thank you, Enterprise!
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August 2022 by Victor McCall
I had a confirmed car rental for pick up today at 1:30. I went to this location (4001 N Central Expressway) at 1:30 and was told they didn't have any cars but I could wait for 3 hours until the next rental car was expected to be returned. The audacity to suggest I wait for 3 hours is infuriating. I drove 35 minutes to get this Enterprise location. Complete waste of my time. I will use Avis or Budget from now on. Enterprise doesn't care about customer time!
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July 2022 by Jessica Robichaud
When we were getting our vehicle repaired at Service King, Enterprise was there to provide a clean and similar vehicle (except newer!). We absolutely loved our rental. It smelt fresh and clean and was easy to drive. The drop off process was super simple as well. Just hand them the keys and you're good! I definitely recommend them.
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February 2022 by Tanmoy Som
They given me gas with half full. I have returned with full tank. No reimbursement .This is a trick they always use as they know customer will always return car with full gas… else they will charge customer ….Requested for Liability insurance they didn’t provided even I want to pay !!!!Worst thing requested for drop off to my location it’s only 2 mile….they didn’t help me.Worst employee at counter !!!!I got same person during taking & returning my car.
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February 2022 by Ali B
Neil was super helpful. He got me in and out and on the road very quickly. Great service!
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August 2021 by Phillip Davenport
Because of shortages of cars our needed request was granted but at a slower amount of time.
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March 2021 by Chaplain Denise Smith Ladd
Cedric Manager very dishonest. He lies about what you or he may agree to and charge you later. Frat Que are suppose to be honest very disappointing when I checked my refund. This location needs to be closed. The truck was filthy with white spots on the back seats. The mats were dirty. The tires were dirty. COVID no didn't pass cause the entire instead was terrible. I kept the vehicle due to a business appointments the following week. Don't use the Enterprise at Service King awful customer service.
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January 2021 by Susan C
Chad will take courteous and detailed care of you and your car rental.
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November 2020 by Shireka Rodman
Great service and communication!
