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March 2024 by Dean J.
I have been in the neighborhood for over 20 years and have watched the demise of the ""local" hardware store, Elliotts is next! For the last 2 years: lack of knowledge, professionalism and ambition to help here is in the toilet- they never have what you need ( terribly low stock), outages, and nobody there knows half of what they think they do- they freely tell customers " not really sure" or " maybe go to this specialty house" etc. -- just LAZY. Front of house changes weekly and everyone just working a "job", zero pride- . On a recent visit, 3 guys tried to help me - I ended up going straight to Home Depot and in five minutes, I found the part I was looking for and resolved my issue (after going back three times to Elliott). I exclaimed that I am done going back here, and my wife laughed and said You say that every time you go there-- well, Im done with lazy locals and Elliotts. Good luck as sales drop with nobody accountable.....
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March 2024 by Charles C.
I recently went to elliott hardware in plano on On coit st. The representatives are always courteous and helpful.I want to same special acknowledgment : Mr. Jim & Miss Donna. What the 2 representatives that helped me. I really appreciate the knowledge and their helpfulness!!!
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February 2024 by Paul P.
I needed a six inch outside faucet and Jim Powell in hardwares not only helped me find the right size he also took off an extender from the old pipe which I needed for the re install What great serivce from this store Paul Patrick
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January 2024 by Tathiana G.
I was at the store yesterday and omg everyone was so nice and helpful especially Jim Madden, he really helped me find everything I needed thank you.
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January 2024 by Devandrani Cummings
Elliott’s Hardware is our favorite store! Jim Madden is the best at helping us find the smallest parts for the job!Anthony and Rosemary
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January 2024 by Gursharan Bhatia
I must say today was my luckiest day in a long time. I had a leaky outdoor faucet that I was trying to fix in many days with no luck. This morning I went to Elliott Hardware store in Plano and to my surprise I found two gentlemen ( Jim P and Steven) who went out of their way to help me. They helped me remove the busted screw from the shaft and also sold me the right washer that fixed the problem. I can not thank these two gentlemen enough for their tremendous help. God bless them!Also, another day I went to this store and met someone name Alan who was so eager to help me. I guess all employees at this store are extraordinary when it comes to help the customer. Even people working at cash registers are so friendly and polite.Now anytime I have any house repair issue this is the first place I am going to visit.Thanks!
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January 2024 by Jerry
I was fortunate to have Jim Madden help me in the screw and bolt section. Jim found the hardware I was needing fast. Great friendly service! I always go here for unusual or hard to find hardware, they always have whatI need.Jerry
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December 2023 by Roman Rashkovskiy
Nicolas, an associate at Elliott's Hardware in Plano, TX, exemplifies outstanding customer service and professionalism. During my recent visit to the store, Nicolas went above and beyond his duties to assist me. He patiently accompanied me throughout my shopping, ensuring that I found everything on my list. His approach was not just helpful but also highly efficient, demonstrating an impressive knowledge of the store's inventory and layout. Nicolas' polite and friendly demeanor made the shopping experience exceptionally pleasant.Furthermore, Nicolas' dedication to customer satisfaction is a testament to his exemplary work ethic and character. He shows a rare commitment to ensuring each customer's needs are thoroughly met, a quality that greatly enhances the shopping environment at Elliott's Hardware. His ability to balance attentiveness with professionalism sets a high standard for customer service. It is interactions like the one I had with Nicolas that make a significant difference, not only in the context of retail experiences but in fostering a more thoughtful and service-oriented community. I sincerely believe that if more individuals demonstrated the level of care and professionalism that Nicolas does, our everyday experiences would be significantly improved.
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December 2023 by B K
Great place to find the hard to find fix-it items for around the home. They have what Home Depot doesn’t. Jim Madden was extremely helpful for our last visit. my go to place for home repair projects.
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December 2023 by Steve D.
Great authentic hardware store with wide selection quality products, attentive staff, and superior customer service. Makes you want to forget Home Depot and Lowes.
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December 2023 by Robert E.
It's refreshing going in for help and getting it. Nothing beats an old fashioned hardware store where everyone is willing to help. Jim Madden was awesome and helped me trouble shoot and fix a project.
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November 2023 by Sandy P.
Jim Madden helped me with everything on my list! Elliot's always has what I need and Jim is very kind.
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November 2023 by Michelle Gallagher
Great experience today! Jim Madden showed me exactly where to find what I asked for and helped me determine the best supplies needed to complete my project. Will definitely be back when ready for the next project.
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November 2023 by Donald Parker
A top notch hardware store which carries products that the big box stores do not stock. We frequently visit this store due to the VERY capable store employees (e.g., Mr. Madden) that actually know what a “waddayacallit” is & accompany you to the very isle & spot where the item is located. Also, the fact that you can purchase just ONE bolt, nut, screw, etc instead of prepackaged quantities is a great means to get exactly the quantity needed versus having more than needed. We hope Elliott’s NEVER goes away!
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November 2023 by Jay H.
Every time I leave Elliott's on Coit, I'm so glad I visited there instead of Home Depot. When I need real advice from experts, I get it without having to chase someone down. Landon did that for me today with both power tools and plumbing. Solid advice, facts, and an opinion.
