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April 2024 by P J
Great bagels and convenient mobile order system
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March 2024 by Jay (Reaper)
The same person that was in Bob's picture below. Gave awful service. If it wasn't for the food being so good I would actually never return here. I hate to feel like I'm a bother at a place that I'm spending money at. When you ask for one simple thing and you received with attitude this is not good. Of course I'm no business owner but I am a customer that at least deserves common courtesy. If the person doesn't like their job there's a million other jobs out there. The other two people were very nice.Best regards
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March 2024 by Paola Villa
Not the type of person to write reviews but this place was not it. They had expired juices for sale. I told the cashier, he told his manager and the manager didn’t apologize or anything he just told the cashier to grab one from the back. The entire time I was waiting for my order, I had to tell customers grabbing the apple juice not to grab it because it was expired. That’s the managers job and he left all of that out with no rush to remove the expired items. Secondly, the coffee was freezing and my mom let the manager know, he didn’t even acknowledge my mom and just told the employee to grab another coffee maker. Thirdly, my dads order was completely wrong. They took forever to make the food and they skimped out on a lot of the ingredients. Never returning to this location and it’s because of the lack of good management. It wasn’t even decent.
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January 2024 by Nena Brown
Love their bagels. Tast like true NY bagels. Service is fast, friendly and accurate.
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January 2024 by Ronnie M.
I'm a neighbor of this establishment and every time and I mean every time I've been in the staff has been friendly and the manager is on top of it!! She's so sweet! She always has a funny story to tell. God Bless yall Thankyou for making my mornings!
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December 2023 by Karima A.
Omg!!! These bagels are just amazing!! I have had the plain ones before during our classes and meeting! But getting them for myself was just soo good! We got the sesame seed bagel with cream cheese, and jalapeño cheese bagel by itself! Both bagels tasted amazing! The coffee was great too! Definitely will be my go to place if and when I'm running errands!
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December 2023 by Denise Smith
Love visiting this Einstein in Plano. The service is always on point and the crew is very friendly.
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December 2023 by Mrs Tai Lauren
Terrible food, don’t go here.
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December 2023 by Jack G.
Issues with Einstein's Bagels App Mobile App issues: 1. Very difficult, especially if you want to look up your past or current orders (not intuitive at all) 2. I ordered a Turkey, Sausage and Cheddar Sandwich and got a Bacon and Cheddar Sandwich. 3. When confirming my order before checkout, it had Turkey, Sausage and Cheddar Sandwich. 4. Even the receipt was wrong, listing Bacon and Cheddar Sandwich. Store Issues: 1. I was 20 minutes late for pickup due to very terrible traffic (not Einstein's fault), when I checked the sandwich, the cheese slice was a solid and it was cold. 2. I went to the counter to ask if they could just put it in the microwave for 45 seconds, I was told that it was policy that any items that crossed the counter were contaminated and couldn't be put in the microwave. Am I supposed to see if it is cold by looking at the bad? 3. If I could have ordered a replacement sandwich, the staff didn't mention it. This was the final straw and I'll never come back to ANY Einstein's Bagel store.
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December 2023 by Bob Prosen
Staff stands around talking when customers are waiting for their food. Have to be told to put a normal amount of cream cheese on the sandwich. They get away with skimping on the food while charging full price. Management sucks by allowing this horrible level of service.
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October 2023 by Sanmoy Chakraborty
One of our go-to places for bagels, sandwiches and nice coffee
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October 2023 by Venkat Pulimi
It’s been around 5 years since I moved to the states and this is the first time ever I have experienced Racism.The employees are so racist, that they have kept me waiting for almost 20 mins just for couple of bagels with a spread on it. To be clear, I didn’t jump to conclusions, 5 people who placed order after me (That too comparatively complex orders and one of them placed same order as me) have been served.I had to cancel my order and walk out. They didn’t even care to know the reason for cancellation, they just cancelled.If this place really hates to serve people like me, they could have just straight up said that they are out of the bagels and not take the order at all. But no, I guess they felt it’s not enough dosage of racism to show, they decided to go a step further. They took the order, made me wait, wasted my time and disrespected me.This is so Outrageous!
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October 2023 by Dee At
Drove to this place after a sick visit to the doctor with my kid. Online google says they have a drive through and there was not so be aware. Bagel was ok since I ordered plain. I was super surprised when their payment options said: tip 1%,2% and 3% and no option to decline. I am all for tipping but for you to teach for my bagel and place it in a bag and hand it to me, absolutely no tip. They need to pay their people and allow customers to decline tip.
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September 2023 by John Thompson
They have great bagles and a friendly staff that make this place high on my list of places that keep me coming back. Today at 11 AM, they still had a bakers dozen of sesame seed beagles, my favorite.
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September 2023 by Aparna Tiwari (The wandering foodie)
Nice breakfast place went on Wednesday morning and not very crowded. Had avocado veggie sandwich with cold brew coffee. Toasted perfectly and very fresh. Other einstein bagels usually have many coffee options but this does not . Otherwise this place is good to have some fresh bagels.