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January 2024 by Azlynn O.
My niece had her 5th and 6th birthday party at DFW reptarium. Every year it just gets better and better. Thank you Crysta! She is so wonderful with the children.
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January 2024 by Jason C.
Great shop, friendly and knowledgeable staff. Wish it were closer to home, as I would probably shop here exclusively for my exotic pet needs.
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January 2024 by Marisa D.
Fun to visit and lots to choose from but the prices are way too high. I understand the brick and mortar markup is necessary but this place takes it too far. I had a high pressure salesman repeatedly try to convince me to purchase a $150 light that would obviously not work with the terrarium I purchased. What I needed cost about 40-60 dollars. This is a good option but do your research before you go.
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December 2023 by Lindsey G.
Do NOT board your reptiles here. I boarded my bearded dragon and he came back with snake mites. years later and still struggling to get rid of the snake mites.
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December 2023 by Lynda V.
We held a birthday party here. Crysta was great with communication as well as handling the reptiles. Our birthday child and our guests had lots of fun. I would definitely recommend having an event for any reptile lovers.
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September 2023 by Z Alex
I ALWAYS go here for supplies when I build a new tank for reptiles/amphibians. I live over an hour away, but it’s so worth it. Their store is stocked with awesome supplies and a great selection of feeders/bugs. The habitats (honestly, just pure art) are where I get some inspiration from when I build my natural bioactive set ups. They even have much more exotic animals that are fun to watch and visually interact with (can be a fun outing for kids, just be mindful it is still a store). The staff is incredibly helpful and kind. They made the experience perfect, and even though they were SUPER busy (it’s the weekend, as to be expected) they stayed so sweet and offered to help us take our tank to our car. I wish I could give more than 5 stars, I’ve always loved this place. Can’t wait to go back again! Thank you to the staff for being such rockstars.
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September 2023 by De St.Aubin
Recently bought a Pac-Man frog from this store. Before purchase, I noticed the frogs lower lip was a little odd. This is a symptom of metabolic bone disease. Common with these frogs and is usually related to a calcium deficiency. I asked the employee about it and he assured me it was just the coloration. It’s not. He in fact has MBD. I believe it’s because they don’t feed an appropriate diet to their frogs. They feed only crickets which is ok occasionally but they can cause blockages. I bought the frog anyway even though they tell you no refunds. It’s getting a varied diet with calcium added. We will see. At least it has a chance. First pic is the day I got him and the second is now.
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September 2023 by No NaMeZ
I love it. it's like a reptile paradise, heaven so many reptiles, and so many supplies, NOT like a regular local pet store suppliesThey even sell live pinkies or frozen .
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September 2023 by Alicia Hall
The variety of animals, the decor all amazing. My 3 stars were given because of their quality of feeders, they are priced higher than other places the feeders were small and half dead. I would come back to look around, maybe buy supplies but they might need to address their bugs for sale.**Edit, I didn't purchase the feeders based on the condition, I inspect all bug containers before buying, to be sure they are a decent size and not dead. Pretty sure your staff was aware that I wasn't impressed as I made a comment.
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September 2023 by Layarne S.
Last November 2021, we bought two rough green snakes and all the gear to set up an enclosure for them as first time snake owners during their Black Friday sale. My son had been dreaming of a snake for years and we thought we had researched snake ownership thoroughly enough so while he and his Father were out of town and I just so happened to see the unusual breed of snake we were searching for, I decided to get his Christmas gift (early). I knew to ask a few key questions so when I asked the teenage girl who showed me the snake about snake mites and I noticed a black dot under its scales I asked her to scratch it to see if it moved. I had never held a snake before and didn't know what I was looking for except from videos from YouTube. She lied to me and said, "No that is just dirt under it's scale". I asked her to scratch again and said are you sure you don't see any legs? She assured me it did not have mites. She looked it all over. Then I asked if it was wild caught or captive bred because I said it was important for us to have a captive bred snake for ethical and health reasons. She said she didn't know, but she would go ask the manager. She said the manager was busy so I waited over an hour in the store while gathering other supplies and he never came to answer my question. I 100% regret my decision to just go ahead and get the two snakes rather than try to source a breeder who would ship them in cold temperatures that would be dangerous for the snakes or just wait months until we could find what we were looking for online and safely ship. A week after we got our snakes settled in and eating well (they are insectivores) we noticed they were soaking in their water dishes and then we saw black dots in the water. We took one and placed it under my sons microscope and it wiggled around. SNAKE MITES!!! They were covered in them! The sales girl lied to me and we were past our 72 hour return policy, not that we would want to do that to an animal because snake mites kill snakes eventually. We went to the Sepeterium for EXPERT advice and they gave us wonderful tips that actually helped us rid our snakes of mites. Unfortunately, because we had to handle them so much in the process of ridding them of the mites with daily baths and oil massages they became scared of humans and their species does not like to be handled much. The other issue is because they eat insects we could not spray their enclosure with a reptimite spray and had to completely change out ALL of the enclosure items and clean everything! We did absolutely everything in our power to do what we thought was appropriate husbandry for snakes of their kind, but when you are sold sick snakes from the get go you are fighting a loosing battle. They stopped eating no matter what we tried, with a rich and varied mineral enhanced diet. We took them to a vet (the only reptile vet in town who was open during a February snow storm we had) and brought home medicine and liquid food for our snakes who had stopped eating all together. It was tragic. Both snakes died five days apart. They likely had internal parasites too if they were wild caught. We were heartbroken and so upset. We will NEVER buy from DFW reptarium again. Don't support this place. They are crawling with mites.
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September 2023 by Jodi W.
These folks are where you want to go for reptile interests in DFW. Reasonably priced, all highly knowledgable and patient staff. Don't go to the big chains for a specialty hobby like this! Definitely make the trip to the reptarium!
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September 2023 by De S.
Recently bought a Pac-Man frog from this store. Before purchase, I noticed the frogs lower lip was a little odd. This is a symptom of metabolic bone disease. Common with these frogs and is usually related to a calcium deficiency. I asked the employee about it and he assured me it was just the coloration. It's not. He in fact has MBD. I believe it's because they don't feed an appropriate diet to their frogs. They feed only crickets which is ok occasionally but they can cause blockages. I bought the frog anyway even though they tell you no refunds. It's getting a varied diet with calcium added. We will see. At least it has a chance. First pic is the day I got him and the second is now.
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August 2023 by Bree Anna R.
If I could do 0 stars I would. The customer service here is ridiculously bad. We are ignored by all the staff except for one guy who was really nice. But the owner is an ass who picks and chooses who he wants to help. We have been loyal customers here for a long time. The way that he disregarded us after waiting in line to check out then walked away not acknowledge us is just disgusting. We will no longer continue to come here. Go to the Serpatarium, the staff is a lot friendlier.
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August 2023 by Victoria Jaramillo
So thankful for the kindness of all the workers there! It was so welcoming, I’ve been to another local shop whose vibes were just snooty. The people here are so sweet and have patience! I did some research before picking up our new pets for my daughters vivarium but they were helpful to ask any questions we had. We picked up some dairy cows for $20 and some mealworms and bark too!We will definitely be back once we get another tank to get a spider!
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August 2023 by Miranda Chastain
Was wanting to upgrade my crestie into a nice glass tank and make it bioactive. I made an appointment with Drew and he helped me build a beautiful one in the store in less than 45 minutes! He took into account my green thumb (or lack thereof) and some of my other specifications. He made the process super easy and even loaded the tank into my car! Thanks Drew!
