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January 2024 by Sarah Crespo
I've used Crown Trophy for three years, and they've always done a great job. Their customer service is prompt and professional, and their art designer is top notch. I have not had any issue with any of my orders, including custom-designed ones. My most recent custom order just this week was done in a day! I highly recommend Crown Trophy Plano.
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April 2023 by Anna Asava
Kim and her team provide superlative service. We have been blown away by how beautiful our "unconventional" awards look!A+ for pricing, A+ for service and an A+ for quality
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April 2023 by Kathy Jones
Kim is the rudest person I have service person I have ever worked with. I am ordering through a school and have used Crown for several years and will share this information with them as well. Will never use again for either of the organizes I work with. Just WOW!!!!
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August 2022 by John Foskey
Crown trophy does a fantastic job with my projects. As someone who has worked in customer service and the service industry in the past I make sure to treat them as I want to be treated which gets me great service.It's pretty dang evident all these individuals giving low ratings clearly don't understand how much time and effort goes into custom quick turn jobs. You reap what you sow.
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August 2022 by Dominic Howard
This place is amazing!!! The people are the best part of the experience and their awards are flawless every time! My company will not use any other trophy shop! Love working with their staff and they make everything easier than it should be. Thanks so much Crown Trophy Plano!!!
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August 2022 by J2daizzo
Thank you! They were fast, honest, and affordable. I appreciate the turn around time and professionalism
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August 2022 by Michael B.
Friendly service, reasonable pricing, good selection, free video game while you wait, happy customer!
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January 2022 by KND COC
Thank god for this place. I needed to engrave trophies for my company and Crown Trophy was able to deliver them on time, exactly like how we wanted them. Kim was very nice and knowledgeable, and will help you figure the perfect engraving that you specially need! Will definitely use them again!
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December 2021 by erein girgis
Owner has the poorest customer service and so rude. cheap materials for medals. Find somewhere else.
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October 2021 by Jackie Kasey
Employees in company vehicles like to speed and cut people off in parking lots, making other drivers slam on their brakes. Driving a black Ford Flex on 10/10/21 12:10 pm female driver. Not a proper way to represent your business driving in a non-safe manner. Not even an apology when we honked.
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August 2021 by Pamela Pantea
The night before I had an idea about a badge that I needed for work and I wanted to see if I could get it down within 24 hours. I used the google search and Crown Trophy came up, located in Plano Texas. The owner Kim greeted me immediately and listened intently to what I was asking for. Oh My God, she went beyond my expectations! She actually went ahead and did my order on the spot, and the price was so reasonable. I totally recommend Crown Trophy and I know my customers are going to want to know where I got this beautiful badge! Thank you Kim, I really appreciated your service and kindness!
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August 2021 by Esmeralda Torres
I had a short timeframe to get 15 rosettes. I talked to someone on Friday who was lovely and had great customer service. She was confident they would be able to get everything ready and she said she would email me all the details. I followed up via phone call on Monday because I never received an email from the first person and the second person who answered the phone was very rude. She was talking over me very loudly insisting an email was sent but I never responded. I asked if they could let me know what email address they sent it to and they couldn't tell me my email (probably because they didn't send one). I understand things happen like that and that is why I followed up but the manner in which this person talked to me was very rude. She also kept repeatedly saying that there was nothing she could do since it was 2pm and she wouldn't have time to reorder. I calmly stated that it was 1:19pm and I asked if she could at least check on the inventory she had at the store. In the end they were not able to help me meet my timeframe which is not their fault but the customer service was bad enough to prompt me to write this review.
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May 2021 by Kim Swanner
I used to use this company and they were great. I don't know if it got bought or is under new management but they are absolutely horrible now. I've been trying to get an order approved through them for the last month and a half and they refuse to get the job completed. I would steer clear from this business.
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April 2021 by Gilley Estes
I have been using Crown Trophy for the last ten years to put together various plaques, gifts, and awards for the company for which I work. I have brought them crazy things that we wanted mounted as part of the award (infrared weapon sights, infrared goggles, silicon wafers, etc.). I have sung their praises until the last several months. They were sold to a new owner sometime in the last few years and the customer service has become non-existent at best. At the beginning of COVID, in March 2020, the new owner let most of the employees go and ever since then, I cannot get them to return a call or send me a proof in a timely manner. Everything I send them is custom. I create all the artwork for the plaques and send it to them…everything is ready to go. They do not have to do much but produce a proof and put the award together.The last few projects I have sent them has required me to contact them and ask about the proof and why I have not yet received one. I used to receive a proof without giving it a second thought. The latest project involves mounting a component, which we produce, onto a wooden plaque with a sublimated / inscribed plate beneath it as a retirement gift.I dropped the component off on 23 March when I looked at various wooden plaque options and made a selection. Kim, the owner, didn’t write down anything when I was there; not the company name, not my name, not the wooden plaque I selected, or did she put a name on the static bag with the component we want to mount on the plaque in it. When I got back to my computer, that same afternoon, I sent the finished artwork for the sublimation to the store. It is now 29 March and I have received nothing...not a sales order, a quote, or a proof. I called them and they had no clue to what I was referring. They FINALLY found the e-mail I sent with the artwork but could not confirm whether they knew where the component we want mounted on the plaque is. The component is something created by the man for whom the retirement plaque is being created. That component is the biggest part of the whole thing.I never had one concern about anything with the previous owner. Now I think I have just placed my last order with them. I hate to say this as they have been awesome to work with in the past, but the new owner and the staff she has chosen to hire do not instill any confidence in me. I will be taking my business elsewhere from now on.
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March 2021 by Zachary C.
I needed awards for a track meet on short notice. They were able to get me what I needed quickly, and the plaques were good quality and looked great. What I saw on the website was exactly what I got. Amazing service. Would highly recommend.
