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August 2024 by Ameen Shawwa
I've been a loyal patron of Cigar Warehouse for over two years now, and I can confidently say it's a wonderful place for cigar enthusiasts. I bought my first good set of cigars here, and since then, it's been my go-to spot. The workers are super nice nine times out of ten, super cool, and incredibly helpful. They know everything there is to know about cigars, and it's clear that this place is well-run with great prices.
I've been meaning to write a good review for a while now, and today's experience was another reminder of why I keep coming back. However, I did have a not-so-great experience the other week. I stopped by to get some cigars for my dad, and as soon as I opened the door, a lady working there said, "We're closed," with a very mean and rude tone. This was even though it was still ten minutes before closing time. I mean, how long does it take to ring up an order of just two cigars? The laziness of some workers these days is frustrating.
That one incident aside, this place is generally great and always delivers a fantastic experience. Because of that one off-putting employee, I'm giving Cigar Warehouse four out of five stars. It's definitely worth a visit!
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June 2024 by Bubba Reppas
This place is the absolute BEST!
Selection - The best i've seen from visiting 15+ stores in the metroplex.
Atmosphere - Classic Cigar Environment. By that I mean wood everywhere, and an Indian statue at the front to boot!
Vibe - Chill; Relaxed, almost like an old world feel. No one is going to jump out and annoy you. You may be greeted at the door, or asked if you need help - but generally, it's all about the cigars; hence what you came there for!
Knowledge - The people that work here are truly passionate about their product, and it shows. Whether it be Brian, Sammy, or even the great long haired beard of knowledge, they are always able to give me an honest opinion.
Humidification - I have purchased cigars that were on display in by the register, all the way to cigars in the back section - both singles and boxes. On every occasion, when I reach my house they are between 65 and 68 percent humidity.
Price - The cost on average is marketed much closer to the prices of online distributers. They price match as well, which is an added bonus for box purchases.
Please note - I have only been an avid cigar smoker for about a year now. I have no relation to this business, nor any cigar business for that matter. I set out to find the best brick and mortar store in the city, as I longed for the in-person interactions and wanted to support the local community. In short, many of my journeys were in vain; but not this store. This one is a gem.
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May 2024 by Tom Mangano
More varieties of cigars than 99% of the shops in a 20 mile radius
Friendly and knowledgeable staff
Good pricing
My go to shop
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April 2024 by daniel dicken
Great place. Awesome staff.
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April 2024 by Derrick preston
They have a large selection.
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January 2024 by Johnny T
Awesome cigar shop with a huge quality selection and helpful staff. This place has plenty of limited edition cigars as well. If they don’t have what you’re looking for odds are they have it at their Dallas location.Be sure to take advantage of the 15 cigars 15% off.No smoking in the Plano location so you dont have to worry about your wife yelling at you. ?Shout out to Sammy, she’s great! ??
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December 2023 by Troy Mcknight
Like this place a lot my wife found it
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November 2023 by Mark Bryan
Fabulous selection and service.
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November 2023 by Kathryn Yates
Kind and helpful staff. Very neat store!
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September 2023 by Regina
This place is amazing. The owner was very knowledgeable and answered EVERY question I had and I had a lot of them.
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June 2023 by Jing
I parked outside of this store to get coffee from Starbucks then replied to an email while sitting in the car. The owner/staff stared at me then knocked on my window and asked if I am going to stay there for the whole day…It’s public parking, not reserved for this store. That’s harassment and very rude.
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February 2023 by George White
This cigar shop provides excellent customer service with a great selection of cigars that are in a proper humidor at fair market prices, with many bargains compared with other shops.
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November 2022 by Troy Moore
I won't be able to recommend this location in Plano. I went inside at about 25 minutes to closing and was able to quickly find the Tabak Especial cigar I was wanting. When I said I'd like to look around I was told the shop was close to closing and basically I needed to wrap up. I made another quick selection and spent about $50. Worse, I got home and lit up my smoke and it began to just completely unroll. It was apparent the cigar had either been stored improperly or rehabilitated from an even worse condition. I had high hopes for this place but won't return. Seems like they have a good selection based on pics posted but I wouldn't know personally after having to head out almost as quickly as I came in.
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November 2022 by Steven E. Keller
This is my goto when I goto !
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November 2022 by Doug Britton
This place is packed with a wide range in variety.
