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June 2024 by Yu Xin
Arrive the bank 30 min before closing to get some paperwork notorized. My expectation is low since the bankers are usually fully booked on Saturday. So lucky to meet Uma. She helped me with the notary with no hesitation. Noticed that I made some errors on the form and she went the extra mile to print me a new form to be filled out and get notorized. Great people!
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January 2024 by Shane Hemby
Went to get power of attorney notarized. They said they couldn't do it (that it was Chase's policy). Called the branch at Coit and Legacy and they said come up - we do those all the time. Got it done in 10 minutes there.Not sure if they are lazy or just don't understand the notary process at the Park St branch, but don't go there for notary services.
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November 2023 by khue nguyen
Uma spent hours helping me through a very complicated situation while I was settling my mother's estate. The entire staff collaborated to come up with a successful solution. I'm so grateful for the tremendous support. Thank you! You're the best!
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November 2023 by Jimmy Thylavong
Horrible customer service! Supervisor there is no help
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September 2023 by Ada Morton
Chase bank customer serviceIs HORRIBLE!!! I have been a customer for 30 years and ready to walk away! I can not stress enough the level of poor service I have received!!
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May 2023 by Carla Victor
I am so sick of this bank. The people at this specific location are horrible. They won't cash a $3,000 check from their banking customer to another chase mortgage customer because it's over $2,500! Chase is ridiculous.Don't open an account here.
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May 2023 by Carla
I am so sick of this bank. The people at this specific location are horrible. They won't cash a $3,000 check from their banking customer to another chase mortgage customer because it's over $2,500! Chase is ridiculous.Don't open an account here.
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February 2023 by Steve B
Very bad service don't waste your time here
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July 2022 by Not your Business
Very good people
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October 2021 by Anatole
Since this bank is in the most convenient location to me I went here when setting up a new account. I already had an appointment set up here so I was able to go right in. I believe one is required to anything but withdrawals and deposits. The banker who helped me and walked me through setup was pretty friendly and did a good job explaining things, and there weren't too many sales pitches for unneeded services, which is appreciated. I've withdrawn here with no issues too. Though during setup I did hear another client complaining a teller put their money in the wrong place. While this is a rare occurrence, it is not exactly reassuring when you hear it in the bank you're setting up an account in.
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October 2021 by saad eddine lemouchi
Don’t go to this branch. Customer service unprofessional with attitude::((
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July 2021 by David
ATM ate my money, so I tried calling the next day at 1pm, but they don’t pick up their phones…
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June 2021 by DEF1
Since this bank is in the most convenient location to me I went here when setting up a new account. I already had an appointment set up here so I was able to go right in. I believe one is required to anything but withdrawals and deposits. The banker who helped me and walked me through setup was pretty friendly and did a good job explaining things, and there weren't too many sales pitches for unneeded services, which is appreciated. I've withdrawn here with no issues too. Though during setup I did hear another client complaining a teller put their money in the wrong place. While this is a rare occurrence, it is not exactly reassuring when you hear it in the bank you're setting up an account in.
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June 2021 by T G
Don’t bother trying to re fi thru Chase. They lead you thru a merry way. See sawing back and forth. Their charge for closing cost is $1500-$2000 more than other lenders with higher interest rate. Shouldn’t bother going there after spending time for the application…
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April 2021 by Pamela S.
For the most part, almost the entire staff is friendly except for one lady. She has always been rude, not personable and just downright condescending each time we've come to this bank. It's just not professional and there always seems to be a problem anytime we've come to deposit something or to ask a question regarding our account. We're new members to chase after recently switching from Wells Fargo and honestly we're tempted to switch back because of this one branch. There's only one ATM and always a long line. Overall just not impressed and won't be back to this particular branch. On a side note, I do want to give a shout-out to employee Nancy for being the only person in our entire chase experience to give us honest and true information.
