CarMax in Plano offers easy car buying and selling with no haggling and carries a large selection of used vehicles. Many customers report good experiences, finding the people pleasant, nice, polite, and honest. Several felt they received a great deal and appreciated sales staff who were incredibly helpful, attentive, and knowledgeable, providing all the facts and exceptional customer service. One customer noted a manager went above and beyond to make things right. However, experiences can vary. A significant complaint involved a horrible bait and switch practice where a purchased vehicle had damage, and the customer was stuck with a repair bill after promised reimbursement was refused. Other issues include transactions taking much longer than expected, sometimes over three hours for what should be a one-hour process. Minor frustrations include administrative oversights, like not returning a driver's license or not having a phone number readily available on documents. Some customers noted the car exterior was not recently cleaned and wished for more in-person information about vehicle features or more careful attention to details like extended warranty plans. Overall, while many have a good experience and are happy with their car, some encounters involve significant problems with follow-through and communication.
The people were pleasant. However, I was there for over 3 hours for a transaction that should have taken up to one hour.
January 2025
I recently bought a car for my wife, but unfortunately, it had some issues just two days after I purchased it. I reached out to Kim Rhodes, and she was incredibly helpful. She promptly arranged for a loaner car and is currently inspecting my vehicle. I really appreciate Kim’s exceptional customer service.
September 2024
Hate car shopping but this place was nice, great selection of noteworthy vehicles!
