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November 2023 by Jessica Kirk
Picked up cleaning package. Husband informed me a pair of his pants are missing. I called the store and was told they had several pants&shirts left over. I then told husband to go and check if they were his pants when he finally made it. He was told I had already picked up by obviously I did not do I called and spoke with manager. She insisted I had picked up a package of 10 items. I responded how would I have known we were missing a pair of pants if I had already picked up. She did not have good process talking through that one!
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October 2023 by Doctor Reviews
I changed my reviews from a 5 starrer to a 1 star. Something has dramatically changed with this place. They are not honest with their pricing. They charged me $70 for 2 shirts and a dress (cotton) to be washed and ironed. They broke a couple of buttons on my dress too. We were their customers for many years, but not going back anymore.
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September 2023 by Barry Chattha
Total rip off. I was a first time customer. Took in four shorts two shirts and one pair of pants. Cost $84. Keep away from this place.
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July 2023 by Olga Sandoval
They did not follow my cleaning instructions which was to dry clean my silk stuffed comforter. They ruined it.
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May 2023 by Tripp Jones
I should’ve read the reviews —my first visit I dropped off 3 shirts-one of the 3 I got charged $12 for cleaning. A short sleeve cotton shirt that I paid almost that for when new. I feel completely ripped off.Service: Laundry pick-up
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May 2023 by Tien Dinh
Very unprofessional and unorganized. I came in and the staff and manager confirmed my new customer coupon. Then, they changed their minds after 20 minutes. There was this guy who had no idea what his job was - he told me he can’t tell me how much my linen suit would be and he confirmed to his manager at least 5 times leaving me in the front for 20 minutes going back and forth with the price. Awful place.
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May 2023 by Tails Hon1nbo
I'm using their delivery service, which AFAIK my route hits this location.I have two days on my route that they do pick ups or drop offs. They provided three laundry bags, installed a book outside for me, and included some stain stickers and inventory forms (optional but nice when you've got something with easily lost pieces).So far every pickup has been smooth and I've gotten drop off back at home a couple days later on the next route day.On return they include the laundry bag, and all garments are hanging and clad in bags.
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February 2023 by Gordon L.
This is the best dry cleaning / laundry service in Collin County. The pickup / delivery service is outstanding - the time savings far outweigh the cost. Bibbentuckers also cleans oriental rugs, handbags and of course your outfit for when you need to look your best. I give them credit for innovation; service is provided for businesses and condos under the corporate concierge services. The service is great and the pricing is fair. I f your time would be more profitably spent making money than running your washer and dryer - use the Bibbentucker delivery service. Life is too short to spend washing and drying clothes.
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September 2022 by Jennifer Milliron
I dropped off a simple trench coat and unlined dress. I was quoted $30 on drop off. When I went to pick it up the charge was over $100!!! When I asked they said the guy who quoted me didn’t know the prices and they could give me 25% discount. So I paid almost $80!!!! Huge rip off and dishonest pricing. I definitely won’t be back!Service: Special care fabric cleaning
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August 2022 by Candace Snyder
Very thankful for the terrific customer service Sarah, the manager on duty at the time of my drop-off, was able to provide me in a moment of "distress". Our daughter's wedding gown was soiled during her outdoor/garden bridal photo shoot. With the wedding 2 weeks away (the lovely supply chain glitches had pushed everything back, including the arrival of her wedding gown), I was concerned about the turn around and about the integrity of the dress post dry cleaning (sometimes dry cleaning changes the sizing in the fabric). Sarah assured me they would be careful and do a good job with the dress and she would make sure we received the dress in time for the wedding. Sarah was calm and reassuring and helpful. I received a text that the dress was ready within the week.Yes, this was a significant expense (over $500) ~ but I would not trust our daughter's wedding gown to just any place and her dress was terribly soiled. I did call another reputable speciality dry cleaner in Dallas. Their price was over $800 and they could not promise it's return in time for the wedding.Thank you, Sarah, for your great customer service. Bibbentuckers has always provided great service for our clothing and dry cleaning needs.
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August 2022 by Candace S.
Very thankful for the terrific customer service Sarah, the manager on duty at the time of my drop-off, was able to provide me in a moment of "distress". Our daughter's wedding gown was soiled during her outdoor/garden bridal photo shoot. With the wedding 2 weeks away (the lovely supply chain glitches had pushed everything back, including the arrival of her wedding gown), I was concerned about the turn around and about the integrity of the dress post dry cleaning (sometimes dry cleaning changes the sizing in the fabric). Sarah assured me they would be careful and do a good job with the dress and she would make sure we received the dress in time for the wedding. Sarah was calm and reassuring and helpful. I received a text that the dress was ready within the week. Yes, this was a significant expense (over $500) ~ but I would not trust our daughter's wedding gown to just any place and her dress was terribly soiled. I did call another reputable speciality dry cleaner in Dallas. Their price was over $800 and they could not promise it's return in time for the wedding. Thank you, Sarah, for your great customer service. Bibbentuckers has always provided great service for our clothing and dry cleaning needs.
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June 2022 by James Adkins
This place has burned three very expensive blouses. The first two summer blouses I took in winter to clean both had underarm burns. At the time I thought I couldn’t make a claim cause it was winter when I took them and summer when I used them. This last one had never been dry cleaned I wore it on a Thursday picked up on Friday only yo find out same place same burn. They are rude when you make a claim and they offer 50 dollars for it! I paid 450 dollars on sale! I felt insulted and they acted like it was something that just happens with silk ! Really? DONT GO THERE IF YOU OWE NICE CLOTHES. WORST CLEANERS EVER!!
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May 2022 by teresa a.
Called back to claim with manager about my blouse rude and said I did it..DO NOT GO THERE!
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May 2022 by Vicky Yang
I asked to get my shoes cleaned because there was liquid INSIDE of the shoes. They said ok they will clean it but when I got it they only cleaned the exterior and the metal part got a bit rusted and the liquid’s been sitting there for more than two weeks. So the shoe is basically unwearable anymore. I’m not happy about their service. They could have told me they can not do the service I want when I brought my shoes in!
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February 2022 by B D
Guess I should've read the reviews about the pricing. Came back to a $156 ticket for 3 pairs of jeans, a few t shirts and a couple sweaters!! Wish I would've asked her to be more specific about pricing when I dropped it off, the pricing is insane!! She did offer a coupon that saved me $30 after I went into shock in the drive thru! I WILL NEVER GO BACK HERE AGAIN!
