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February 2024 by H B
Helpful staff.
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January 2024 by Sk Abdul1991
Professional service by Ahmed K, happy to visit again.
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January 2024 by Odelia Covey
Always helpful employees.
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November 2023 by Jennie Laughlin
Went to get extra service cause I'm not prevy about vehicles, should've just gone to Walmart, cheaper. Will never go again. VERY Bad service. Don't even deserve one star!
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October 2023 by Zod Aria
I had a star review and need to update it:This store cared about my issue, and the manager reached out and tried his best to solve the issue as smoothly as possibleThat's how AutoZone is supposed to beNow, a happy customer
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September 2023 by Courtney Edwards
Julio the manager was very accommodating. I pulled in and I need some help because my car over heated. He helped me beyond and above. It's hard to find a person like this with great care and customer service. He definitely developed some skills and I will be back if I ever need anything. I worked as a bartender and a manager for years and it's nice to see good service. Thank you!
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September 2023 by Tricia Jann-Orlich
Battery replacement was quick and easy. They thought to check and see if the battery was under warranty and also called a nearby store to confirm the battery was in stock. Great customer experience!
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September 2023 by Rick Lannoye
This Autozone should be called RUDE-O ZONE, as well as a place where you cannot trust a word they say!Don't be fooled by the FAKE REVIEWS posted about their service by employees, friends and relatives, if not paid writers they hire to shore of their image. These people will sell you parts you either don't need at all, or much more expensive brands and models when your auto would have been just fine with a less expensive one!Don't be fooled when they also claim to be giving you a "discount" only after your jaw drops at the high price they first hope you just accept without question, and then, suddenly recall, there's some secret coupon they can use to knock off a few dollars, when in reality, that should have been the original price, if not a lower one!But be ready to be gas-lighted should you bring a complaint to the manager. They'll try to say YOU are the one with the problem, who doesn't understand their attempts to swindle you was just a mere "misunderstandings."This Autozone is run by people who think it's quite OK to be dishonest but should they get caught, will try to take advantage of the goodness of most people by trying to say it was all a mistake!You're much better off going somewhere else, even if their prices are higher, but it would be worth it to deal with honest and reputable employees and managers!
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September 2023 by slavinkata91
Richard N was so helpful and kind! He answered all my questions and even offered to help me with my plate installation! Thank you Richard!
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August 2023 by April Mayfield (Cali Chic)
Rubi… she is the epitome of why Autozone is a wonderful company. I called first, she was extremely helpful. But then I came in an met her personally…she helped me check my battery and even take a pic to prove to my friend that the battery was really dead… lol. Thanks Rubi! I really appreciate your customer service! I’ll be back because of Rubi’s service! ‼️?
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July 2023 by David Nelson
So I went into this store on the 25th of July to purchase an air filter. Went to the cashier and an employee was working on something and didn’t acknowledge my presence and just walked off. I stood there for a few more minutes while watching at least five employees walking around behind the counter. Finally I just said well I’m not getting any help so I guess I’ll go someplace else. The Female manager gave me a dirty look and then just went back to doing whatever she was working on. She didn’t bother to say sorry can I help you? Seems that everyone on that place needs some customer service training especially the manager. Over the years I’ve spent a good bit of cash there but now I’ll be using advance or some other parts store.
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July 2023 by Megan Decker
John was amazing. He helped me over the phone first and when I went in he was so kind to change my battery, yes I know they do that but his demeanor was genuine and pleasant to be around in a non fun situation. Ill be back because of him and the other service pros at this location!
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July 2023 by Kris Rod
I wouldn’t recommend this location by far the worse one I have been to. Needed help with assistance putting windshield wipers on with it pouring. They were unwilling to help
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July 2023 by Jacqueline Ray Soliz
Joe was a life saver! He was very informative and helpful. He went above and beyond to help me with my Buick Enclave and even recommended a mechanic that was able to help us. He literally saved us 5 extra days of waiting. I cant thank him enough. We will definitely return to this location and recommended all our friends and family. Thank you so much.
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July 2023 by Laura Mora
Thank you John and Joe for helping me out this morning and helping me replace my cabin air filter!! You guys are awesome and very sweet! If you want great service I HIGHLY recommend this auto zone the guys here are the sweetest!! My engine light was on in my truck I had went to another store they told me that it was something they can’t help me with, I decided to go to auto zone off of Park and Ave K in Plano, John hooked up the machine turns out it was just the cabin filter needed to be changed! Then Joe helped me replaced it! These guys are awesome!
