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January 2024 by Austin Murphy
They ignore you after you buy a vehicle.It’s been 3 weeks, every time I call they feed give a like one after another.I purchased a 2021 Highlander, came home noticed there are no floor mats.Called the salesman OCTAVIO, he said oh yea we have them and I can come pick them up anytime.I went to pick those up and Octavio said they aren’t in good condition and I’ll order you new floor mats. This wasted 2 hours of my time which he could have said that cover the phone.Ocatvio said, the mats will be here by Monday. I called him to check on the status, he said not here yet then I called Wednesday to check on status and he said still not here.A week goes by and every time I tried to call the front desk or Ocatvio they place me on a hold or say Automerchants will call me back in 15, never revived any calls. This occurred 8-10 times with different sales representatives.Almost 3 weeks later, Ocatvio said there were mats according to his boss in the car and the manager will reach out to me.So clearlyOctavio’s has been lying and being been from the very beginning. He never ordered new Floor mats and has been feeding lies one after another, if he ever does pick my call.Genuinely awful experience.
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January 2024 by M C
Outstanding experience with Auto Merchants. Travis and Kevin were fair, friendly, transparent, and not pushy at all. Travis was very informative and did a great job answering all my questions and making sure it was a good business deal for everyone. Really excellent business to work with with an outstanding team from the sales floor, to finance, to management. They care care of their people. Thanks yall!
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December 2023 by Hayley M.
Bought a vehicle and noticed several small issue the day after when driving longer distance than test drive. I took it back and these guys said not my problem. Octavio, a salesman, appeared to listen when I said something needs to be done about these issues. Just for him to take my car into their shop and do nothing. No work was done and no one called me to update me on when I could pick it up. I am very sorry I ever have these incompetent, rude people my hard earned money.
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December 2023 by Lil P.
The salesman is very unprofessional I'm guessing because I'm young, made the mistake of letting them run my credit
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December 2023 by Heather Gunter
I highly recommend them! Their process is easy, with no pressure tactics. No surprise fees, unlike other dealerships. They respect your space and don't follow you to the parking lot, like one of the dealerships I was at yesterday. I never once imagined waterboy spear-tackling anyone during my experience at Auto Merchants, and my ear never even started to turn red in dealing with them! It was incredibly smooth and laid-back—definitely the best auto purchase I've had. ?
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November 2023 by Jeff Fisher
I have been looking for a car for over a month now. And thankfully I was able to find the Lexus SUV i was looking for at Auto Merchants. The team there made it easy for me. I want to thank Travis for helping me and the finance team member Tommy as well.
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November 2023 by Penny S.
If I could leave no stars I would. So I recently had my car refinanced and paid off my loan with this place and my new loan place had me call my older dealership to request for my GAP insurance check refund and I don't know much about cars and refinancing stuff so this place has poor communication they didn't tell me the right channels to go through to request for the refund back. It's been 6 weeks and I keep getting told they'll get back to me and they never did. I kept having to call and text to see if any progress was done and they kept telling me "let me check and call you back" this place has very poor communication. Finally today I learned through google that I had to request the check for my refund through my lender or dealership but the dealership was no help so i called my old lender. and before you guys say anything when i say dealership its he finance department of that dealership. FYI if you refinance your car be sure you're requesting for your GAP insurance refund through your old lender. Also make sure you check everything on the vehicle you buy. Because the vehicle I bought from them has problems. When it rains my trunk gets wet inside and my trunk is damaged and I have to slam it really hard to get it to close. I live far so I couldn't just bring the car back and it's my only car for my family. Overall I do love the vehicle just check everything before you commit. please work on your communication skills.
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November 2023 by Sarah Socias
This was a pleasant experience. I hate car shopping but Octavio went above and beyond to take care of our needs and make sure we were satisfied. It was a rainy day when we purchased the car so we didn't notice a few minor but costly things that the car needed. When I called him the next day he immediately spoke to his manager and got them taken care of. I highly recommend Octavio and Auto Merchant
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October 2023 by Monty Dozier
Our buying experience was exceptional at Auto Merchants and we were treated so well by the entire staff we interacted with. Omar was very professional and helpful as he walked us through the buying process. We had stopped at another earlier in the day. That dealership confirmed the vehicle we were interested in was available. However, after driving 3 hours we were informed a deposit was placed on the vehicle the afternoon BEFORE.We experienced no such games at Auto Merchants. Omar was very upfront and showed us the vehicle we had called about. Additionally, Omar was a true professional during the buying process.Great dealership focused on the customer with great employees like Omar that made us feel at home and confident with our purchase.
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October 2023 by Katherine
I’ve never purchased a car out of state before and I thought it would take days. If Omar is helping you, that guy will literally get it done as long as you have everything ready. We called him and told him our situation and we were signing paperwork just a few hours later. Thank you so much for making this purchase easy and stress free!
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September 2023 by Stephanie Walker
There's so many options out there to buy cars, I think Auto Merchants was the best for me because I needed a reliable car from an honest salesperson! Carlos helped me find a good car that fit my budget and needs. They show you the Carfax vehicle history so that gave me peace of mind. Thanks to the finance people Tommy and Kevin for helping me with the paperwork
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September 2023 by Rita Thakur
Glad that I found this dealership when I was looking to buy a newer car. As I was walking around the showroom, Cristian offered me help and I ended up test driving a nice BMW 4 Series. I was concerned about the vehicle history but thankfully they showed me the Carfax report. This helped me with my decision and a month later I am glad I bought the BMW. It's been driving perfectly :)
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September 2023 by Phil Atkins
The car market is so crazy these days. I've been looking for a car for over a month and i finally visited Auto Merchants to try and get a good deal. One of the sales guys, Travis, helped me out and I could tell that he was trying to help me out rather than just sell me any car. I was looking for a good deal on a Lexus GS350 sedan and they had just gotten one in stock. The car was perfect in and out, with a sweet grey metallic color as well. They showed me the Carfax and that gave me confidence to be able to close a deal out. Thanks again to the Travis and Kevin in finance!
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September 2023 by Jose Rodriguez
This was my third car purchase ever in my life. I want to recognize Omar in sales for helping me out. I had been looking for an Audi A7 with low miles and they had the perfect one with the trim i was looking for. I felt like they worked with me on the finances very fairly and I was able to close the deal very quickly.
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September 2023 by Morgan Hunter
Great customer service, will buy from them again for sure. My salesman was Travis and he answered all my questions, was easy to communicate with by text, and made the whole process super easy. 5 stars and HIGHLY recommend checking out their inventory if you're in the market for a new car!!
