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November 2023 by Shomik Pathak
In spite of buying over a $100 worth in steel bolts and screws, they did not accept the return of about $10 worth of screws, even though the purchase was tied to a rewards phone number and I was told I do not need to save the receipt. I did not face this issue in other ACE store on Coit + Belt Line where the service was much freindlier and I was able to return similar items.
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November 2023 by Mirrha Morales
ACE Store on Parker Rd. Plano TX. Ace employee Corei Taylor greeted me as soon as I came in the store. He asked if he could help me. "Help me, he did, from beginning to end"I was looking for the Grub worm pesticide. He did the research on their inventory and gave me 3 options. True customer service at work and he was my cashier too. Made my purchase and came home happy that I stopped at ACE!
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October 2023 by Omarjan Abdurahman
My AC stopped working due to bad capacitor. I took the old one to the store and asked for compatible replacement. An employee sold me one by telling me it is compatible. But the new capacitor got burned after 2 weeks. I took the burned capacitor to the store. Another employee told me the capacitor they sold me is not compatible with my AC unit due to higher mfd. I asked for a solution, but the store manager refused to return. He asked for receipt and original package, he also refused to check his system by using my phone number. I called customer service, and I was told that I should be able to return it without original package and receipt, since customer service was able to find my record in the system. I appreciate the employees willing to help, even they sold me a wrong part, but the store manager refused simple polite request with lies. I hope my AC was not damaged due to the wrong capacitor. Lessons learned, I would not go to this store again.
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August 2023 by John R
Very helpful staff and much better than home depot
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June 2023 by Sharnon williams
Excellent customer service, great products and very reasonable prices.
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June 2023 by Russell Bohannon
Went shopping for a new grill. Adil was very knowledgeable and helped me to choose the right one for me.
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April 2023 by David & Emily Belman
Excellent customer service like the good ‘old days!
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January 2023 by A K.
I needed to buy some pool supplies so I called ahead and I was greeted over the phone by a very courteous staff, he offered to bring 50 pound pails to the front and keep it ready for ease of check out. The store Manager, Adil, he was very helpful in sorting out the discount issue and made the transaction smooth. Kudos to Adil for remaining poised as a was simultaneously dealing with a difficult patron.
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November 2022 by Grady S.
Went in today. They wanted $22.95 for a string of standard 25 C7 lights (most places are 10-12 dollars) . They also wanted 12 dollars for a 4-pack of toilet paper. As is typical in i the lousy world of Plano tetail, they are awfful. Grt your prices in line ffs.
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November 2022 by Justin Blackwood
Amazing and friendly staff, willing to answer any questions. Great store for grilling supplies and hard to find parts
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October 2022 by Henry Clark
Absolutely wonderful and perfect hardware store. A classic.
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July 2022 by Elaine Stebbins
Zero Customer Service:I tried to make a return of a faulty flash light today, and yes, I bought it months ago, but it is not an item that you necessarily open up immediately to use.The manager was a bully; he stood there in front of me with his arms crossed and said No, he would not take it back. He acted more like a bouncer in a night club versus a manager of a hardware store. Quite unpleasant.Beware ...... they have a 30 day return policy and it is NOT printed on the receipt.
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May 2022 by Tom Joad
Bought an EGO trimmer attachment here. This place is kind of like stores were before the mega-box retailers started and killed off personal service. Very refreshing experience and it’s easy to see how ACE has continued to thrive with the GIANT retailers virtually next door.
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May 2022 by Kristian Smith
I haven't been to Ace Hardware in years, my how things have changed! In all seriousness they had the EGO trimmer I needed and the young lady at the front was very helpful.
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March 2022 by Barbara Johnson
One representative was extremely helpful but someone else at the desk was dismissive. Overall a good experience, well lit and clean. They had the pickup order ready, just took a minute.
