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November 2023 by Clark
They say they open at 5:00 AM during the week but this is only true occasionally.Moving to one star. It’s 5:09 and still not open on 11/27.
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November 2023 by Tisha Gabani
My experience with 24 Hour Fitness has been disappointing. They failed to stick to their promise of removing annual fees as agreed upon even before I joined the gym. I got no response with I emailed the General manager Krista about it. It's been over two weeks, and I have received no response from her.Additionally, the front desk staff, Justin, was rude when I questioned the charges. He suggested I cancel my membership if it was a big deal.This highlights a lack of professionalism and integrity at 24 Hour Fitness, Plano. Be cautious and ensure they stick to their promises before joining.
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November 2023 by Madeleine Black
I’ve been coming to 24 hour fitness for nearly a decade without any issues.. tonight I expressed to the front desk that I was uncomfortable with someone in the gym walking around the weight area shirtless, flexing, recording himself, and doing push ups off of the racks of weights. It seemed especially inappropriate with all of the kids in the area. Front desk told us management doesn’t care or try and stop him. I won’t come back to this location seeing as I don’t feel comfortable in the weight area with “influencers” acting obnoxious like this.
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October 2023 by Maggie He
I recently had an extremely unpleasant experience with 24 Hour Fitness that I feel compelled to share. I called their facility @ Johnson!!!! to inquire about a price promotion email I received from them, and to my shock, the manager intentionally!!! hung up on my call. I thought it was by mistake and called back immediately, and @Johnson said he had to make a phone call( but how can you answer my phone call in about 2 seconds????)This level of disrespect and unprofessionalism is completely unacceptable, especially from a business that prides itself on providing quality service. I understand that misunderstandings can occur, there is no excuse for a manager to abruptly end a call without attempting to address a customer's concerns or questions. It not only reflects poorly on the manager but also on the entire organization.
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October 2023 by Ashley Owens
Called to cancel my membership because of my work schedule and the rep who I spoke with was probably the most disrespectful person I have ever met. Their website throttles when you go to cancel- they do that on purpose. When I explained it and how frustrated I was and basically told him you have the ability to cancel - he gave me an attitude and said “well I don’t HAVE to cancel your membership. But I will, YOU’RE WELCOME” Don’t go here, awful.
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October 2023 by Mary Malooly
Went in today for the first time in a long time. Justin at the front desk was so amazing and helpful taking me directly to the machines I wanted to work out on. It was a great experience and I’m motivated to go again tomorrow. Really good experience!
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September 2023 by Alvydas P
They are not open 24 hours anymore & yet they can’t clean the place during down times. They simply don’t care about their customers.
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August 2023 by Hoebart Millichip
. The front desk employee, Alexa Watkins, is always has a positive spirit, and brightens up my day by welcoming me and other members in with a smile on her face.
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August 2023 by Sung Hwan Jun
I know that Staci is there but when I come and visit from California, Staci and I will join as guests in Rachael’s Zumba class. It was so great having her on the month before but I’m hopeful that we’ll see each other again someday taking place in Richardson 24 someday.
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June 2023 by Onkar Modgil
Since the pandemic is over, it’s time to switch back to 24 hours routine. Otherwise I will have to seek other institutions because late hours workout is highly desired.
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June 2023 by Connor
I used to be a 24hr fitness member but stopped my subscription because of the pandemic. Now come to find out post-pandemic that the gym is only open during the morning, daytime, and evening (not the night) Isn't this now 12hr fitness? A rebranding seems to be needed.It's sad this is how it is because working out at night was most convenient for the shifts I work at my job. What a shame.
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May 2023 by Summer B.
I'm not one who typically posts reviews, but feel it's important to do so in this situation...Last weekend, I traveled to the area for a concert in Dallas. Let me begin by saying "Dave-Prep" is a big deal (there are those out there who will understand that). At 3:00 pm on the day of the show, as I stand dripping wet having just stepped out of the shower, the front desk of my hotel calls to inform me they are evacuating due to a gas leak. I gathered all of my things, ran to my car, and drove to the 24-Hr Fitness I'd passed driving in the day before. Looking like a hot (wet) mess, I frantically approached the front desk and was immediately and kindly greeted by Rocky who listened to my sad story about getting kicked out of my room. Without any hassle, whatsoever, he allowed me to utilize the locker room so I could finish my prep and get to my show on time. The locker room was large, cool, incredibly clean, well-lit, and stocked--a very comfortable environment in which to get ready. On my way out, I was able to meet Andy, responsible for facility maintenance, and thanked him for his efforts.This may seem like an insignificant issue for many, but the gracious hospitality of the individuals at the 24-Hr Fitness (Plano) saved my entire trip, as they allowed me the opportunity to enjoy my show. Such kindness and service are not the norm these days, especially when sought by someone who can provide no benefit to the business. All I can do is express my sincere appreciation and encourage others to patronize this center. Thanks, again, to Rocky, Andy, and Trey!!
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May 2023 by Skylar Crowder
The one thing I like about this gym is that the facility is always clean. They also have some really good trainers! Kelly the GM & Rocky are our favorites !
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April 2023 by Larry Butcher
The East Plano location has new equipment and is very clean compared to the other locations. Staff are always very friendly and helpful.
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February 2023 by Christina Son
The 24 hour fitness have the BEST and most exercise classes than any other larger gym!!!! I know because I also belong to LA Fitness, Fitness connection and Crunch! I go to about 6 classes per week. They have Les Milles certified instructors! Please join the gym!! The staff are nice and it is clean!
