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November 2023 by jacob lucio
Customer service was good but my car wasn't cleaned as I hoped. 100$ + to have it vacuumed. My cup holder was still dirty and sticky, the air vents, the door edges inside gunk with dirt and dust. About 4-5hrs late, made me feel I was not a priority and the last rushed job of the day.I called as suggested,nobody answers.
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November 2023 by B Sherman
Horrible support here. If you are looking for a respectable dealership and salesperson who will listen to you, care about you, and when things go wrong they will do everything for you. DO NOT! I repeat DO NOT! GO HERE! You will not find any of these qualities at this dealership. All they care about is money. They DO NOT care about the customer. So if you are reading this and you value yourself as an individual you will find a better place to go. I can promise you anywhere else will be better than here.
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November 2023 by Timothy Bettis
In regards to Plainview Chrysler I have great experiences when doing business with them and give them 5 stars. But they have a new salesman named Matthew, you can not trust him. I bought a vehicle from him at a different dealership. When he gave me the terms of the loan, I explained term of the loan was not feasible and apologized for wasting his time and was about to leave. He then knowing lied to us saying he could get it refinaced in 90 days and that it would bring our payment down 30%. We trusted that he wouldn't mislead us. After 90 days I contacted him four times but he continues to avoid me. I have been informed by the dealership he cannot get my loan refinaced. I believe he knowingly lies to his customers to make a sale.
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November 2023 by Domingo Rosalez
Matthew Martinez was great at assisting me and my wife into getting a brand new truck! We love it and highly recommend him to anyone looking to purchase a vehicle.
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October 2023 by Brandon S.
Update is to the comment provided is that, I have tried calling management. I have called 4 or 5 times now, leaving messages to those that answer and voicemail. I have yet to hear anything back. If I missed the call management didn't care enough to leave me a voicemail. I have contacted the Mopar customer service, and I have a case number now. I am working with my Lawyer to get things done the right way. I have my certified mailed letter going to the manufacturer and I'm going to be taking the vehicle back. Next I will contact BBB, TxDMV, and FTC to file complaints. I will update further when things happen for people here to know my experiences and to learn from me.
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September 2023 by Stephana Sherman
BUYER BEWARE! If I could give less than 1 star I would. JT jr is a great salesman, until you need and then he refuses to do anything for you. We decided less than a day later we were not happy with the vehicle we purchased and JT jr refused to help us. In fact, he got angry with us. We asked for our paperwork and he said they didn’t have any, which sounds crazy! Terrible place, go somewhere else where they will treat you as a a human being instead of a paycheck.
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September 2023 by Stephana S.
if I could give lower than 1 star review I would. Jt jr is a great salesman, until you have an issue. then he won't help you at all. I'm terribly disappointed and wish these folks would have better customer service.
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September 2023 by Lisa Banda
I traded my car in today and I had a great experience with plainview Chrysler.I would like to thank Mathew & Jared for all their help.They took their time and explained everything and were happy to help me.I got a 2021 jeep compass and I'm very happy with it ☺️Thanks again
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September 2023 by Paul Henderson
I have been to Plainview Dodge 3 times lately for 3 different problems. Each time Alex and Marc have went above and beyond to help me in a timely manner. They are great to work with. I thank them for making this a pleasant experience. Go see them. You won't be disappointed.
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September 2023 by Edward Carrillo
Had an awesome experience purchasing a 2023 hornet for my wife. I couldn't locate the unit we wanted. JT went above and beyond helping me. He not only located the hornet with the options wanted. He had the vehicle delivered to us at home in Big Spring. I was a little nervous buying a car without a visit to the dealership or without even seeing the car. But JT assured me all would be well. And it was! My wife loves her new Hornet! Thanks again JT!!!
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September 2023 by Tj Tj
I drove almost 2 hours and came home with nothing. Just because the the advertisement, they did about winning something which you didn't win. Nothing. All they were trying to do is make you buy a car. That's not cool at all I just sent a full Gass just to think I win $$$$ of $2500 my next car would not be front this car lot... I would give them no star bit I have to be forced to give a star so I Raise them a 0 star.
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September 2023 by Jess B
These people are customer care experts. The best service in town and the friendliest staff. I get all my vehicles serviced here. I appreciate everyone at Plainview Chrysler Dodge Jeep Ram!
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July 2023 by Elisabeth Flores
Great service! Got an oil change, tires rotated, and state inspection. They also notified me that there was a recall on my vehicle and they took care of that as well. I will definitely return.
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July 2023 by Delma Flores
They went above and beyond to help me get me a car.. I had a very bad experience at Spirit CDJR in Lubbock. The guys at Plainview CDJR helped in so much thanking wasn’t enough. They are the best in the west!!
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June 2023 by Christina Spruill
They worked me in when I called. They were able to get parts ordered. It was refreshing to have a company do what they said they would do. The only thing that would approve things if they sync to the car app for scheduling maintenance or repairs.
