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October 2024 by Jonathan Folsom
STAY AWAY!! BEWARE of the regional management!!!
0 Stars!
I was a loyal 10-year customer but they were too lazy to fix their security gate, so they either kept it open or lock it shut.
My rented unit was not available outside of their limited office hours. They blocked access to all units when office manager was not personally on-site.
Many times I was locked out of the facility without access to my stuff,l, so I decided to move-out. Then their broken gate made me unable to clear out before end of my lease, so they charged me for another month after they said they would work with me.
You can not trust them!!!
I tried to resolve the issue with multiple calls/emails both locally and corporate, but the result was just empty promises and disappointing lip service.
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September 2024 by Michael Querner
Elisa was very respectful and polite. I know where I'm going to store items. Storage Rentals of America is a business I want to work with.
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September 2024 by Lorelle Weaver
Thank you Elisa for helping me out so much here! I would definitely recommend this place to other people!
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July 2024 by David Ison
Bought 2 units at their auctions. I got them cheap.then I got an email that both sales had been voided. I called them and they said it was lockerfox that voided the sale and hung up on me.i called lockerfox they said it was the facility. I called back and asked why again. The person was very rude and said she didn't know
I asked for the district managers number was told I could not have it and was hung up on again.seems like someone's hiding something
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June 2024 by Richard Campos
I visited Storage Rentals of America in Plainview. Elisa Poole was excellent! She answered my questions and explained everything very carefully. She was friendly and immediately greeted me with a smile. The facilities were clean and easy to access.
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April 2024 by Dereyk Perkins (AlBuQuirky MOTO)
What most people want from a storage unit facility is to lock up their junk, setup auto pay, and forget about it. Not with this place… I have had a unit with them for 6 months now and have been on the phone with them a good dozen times in just 6 months. I have to deal with new management, new paperwork, failed autopay setups, missed payments on their end, the list goes on. Not to mention the pidgins living in my unit and needing tools to get the door open and shut… is my junk still there, yup. Best place in town, lol
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January 2024 by Stephanie Cordle
Very nice and helpful employees. Mitchell answered all our questions.
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January 2024 by Daniel Flores
The lady with the poofy black n red was so nice and the storage units are amazing, sad I cant leave my 10ft Burmese Python, oh well! 10/10
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January 2024 by Tamara Armstrong
Always a pleasure doing business with you Mitchell. Dedication and dependability are hard to come by and you have it with Mitchell. He is a keeper and so is SecurCare Self Storage.
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January 2024 by Dusty Blevins
Mitchell Norman helped us get situated and was a massive help. Absolutely will be back with him!!!
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January 2024 by Nicole Blankenship
Mitchell was Very Helpful, Great Customer ServiceWill definitely continue to use SecurCare Self Storage in the future ?
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December 2023 by Robert Salazar
The service was great and FastTo help
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November 2023 by Cory Heath
I’ve rented twice here and both times the customer service has been really great. The prices have been very affordable. The location is also very convenient. The staff here have been very pleasant and professional. I highly recommend this business if you’re needing a safe secure spot to house your belongings.
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November 2023 by Sheena Williams
Service was good ?
Made me laugh
Recommend
Whiteboi was ight
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November 2023 by MA Smyth (LesyJane)
Best customer service by far! Very clean facility and I’ve never had an issue.
