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March 2024 by Dylan Rodriguez
Worst service ever, plus they stole 7 sunglasses and 1 MK prescription glasses from my truck. I thought my truck was in good hands but it wasn’t because I got robbed and none of my items will be returned and plus they did want to reimburse me when I had receipt for all the items. Don’t bring you car here they will only rob you and their service is the worst and they are Liers
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March 2024 by Darth Romo
Richard sucks
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March 2024 by Anjunabeats 80
!!!!! BEWARE DO NOT SIGN ANYTHING WITHOUT READING!!!!! When picking up items from your towed vehicle they have you sign an "Authorization" when in reality its a service contract with their sister company "USA Auto Collision Center". If the vehicle is deemed a total loss they will charge you a "$500 cancelation fee and other charges that are stated on my repair authorization". Please contact your local city official and request for them to not work with this company.
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March 2024 by Jailyn
This “towing company” is associated with “USA AUTO COLLISION. They are the same people do not fall for them!. This company should be exposed by TELEMUNDO! They fixed my vehicle knowing that it was a total loss & scammed my insurance above $18k! Took them a year to give me my vehicle back, had a hard time with old man & Alex. Just to find out that now my vehicle has non original parts and no airbags! Shouldn't had gone through this if only they didn't made me sign the paper that was supposed to be the release form to actually giving them consent to fix my vehicle. DO NOT SIGN ANY PAPERS WITHOUT READING THEM!
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February 2024 by Max Rico
Worst towing company ever I had gotten a trailer stolen from me and the police found it and they impound it And they charged me $980 to tow it to their impound, which was only 2 miles away and they’re excuse why they charge me that much was because they had to use a heavy duty truck to tow it. That trailer is not even heavy. I always tow that trailer with the four-cylinder suv. Find a better towing company people this company is not worth it
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February 2024 by meli v
I parked outside my cousins apartment in Edinburg , we thought our brand new vehicle was stolen police was saying it was most likely a theft it was missing since Friday and found out by manager that vehicle had been towed. This old man is very greedy and is not reporting when he’s towing vehicles.
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January 2024 by Orlando Barron
My vehicle was towed outside my apartment by this company. Money hungry old man gave me an explanation that I was in private property and needed to pay only cash to get my vehicle. Filling legal complaint against the company.
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January 2024 by Eric Gamboa
This crooked company took my vehicle from my designated parking spot where I live and strong armed me out of $321 to return my vehicle back to me! Complete crooks! They only accepted cash and I will be reporting this company to the BBB immediately!
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November 2023 by Todd Cabay
This company is garbage. We're going to court because they committed illegal theft of my vehicle. Then they violated the law on how much you can charge in Texas. They can't even provide me with documents on the car. Please find a real company, not someone who's there to screw you out of all your money.
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November 2023 by Norma Aguilar
Bad service bad reputation
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May 2023 by Juan Carrillo
Stay away, Terrible experience attempting to get vehicle back. Attempted to get money from us when it was being handled by insurance.
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May 2023 by Ramiro Olivares
Absolutely worst experience with Alex and the staff at this establishment. My vehicle has been held hostage for 5 months as more and more issues seem to be occurring. Had to get the authorities involved to get me vehicle backService: Vehicle rebuilds
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April 2023 by Ramsey O.
after my vehicle was towed in November 2022, they did not allow Geico to pick up vehicle for service at another shop. kept telling them to schedule a time and would not make vehicle available. then Alex Gonzalez called from USA Auto Collision within same business and offered to perform repairs and stated the vehicle is already here and has been sitting 1 week. I will even help with deductible. I said fine and 5 months later my vehicle was still at this shop with multiple amendments to original repairs ($32,356 in checks from Geico to USA Auto Collision). When it was almost ready they told me they needed 5 more hours diagnose a rear sensor but didn't know if it was part of original damage and would be paid out of pocket if not. I said to leave it as is and I would pick it up The Alex said bring your deductible at this point I didn't remind him of his commitment and said ok just have the vehicle ready. I took an Uber to get my vehicle and when I arrived he said he didn't have a technician to put sensor together. The. I went to pay my deductible with my debit card and he said they only accept cash although they display credit card stickers on door. I called Pharr PD and made a report and they would not open front door when police arrived
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April 2023 by Arturo Carreon
They towed my daughter's vehicle went to pick up and had said that the whole suspension was broken and they were charging my daughter $1500 to fix it and came the next day and found out that it only needed 2 tires! These people and company are thieves and they take advantage of people, especially woman ! Dont give them your money and always get a second opinion, would have give them 0 stars if it was my choice ! THIEVES!!!!!!
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February 2023 by Jaaaiiilyn
THIS PLACE IS A FRAUD, DONT TRUST THESE PEOPLE, THEY JUST WANT TO TAKE YOUR MONEY & KEEP YOUR CAR! HORRIBLE PLACE, DONT SIGN ANY PAPERS WITHOUT READING THEM!!!
