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“I wish I had gotten the lady's name. She was friendly, helpful, and quick. In and out with no problems and that's cause I needed help with what I was sending out.”
“I had a great interaction with Estes here in Pharr, TX. My package was delivered to a local Estes warehouse on a Tuesday but was technically scheduled to be delivered to my home several days later. The clerk, Nicholas, was able to contact the original shipping company to assist with locating the package to see if I could get the package earlier. Anyone who has ordered something with a long shipping period knows how satisfying it is to get their order quicker than scheduled, especially if it’s an expensive item.
Sometimes customer service is like getting a door shut in your face as if you were an inconvenience. But I had the opposite experience here. I appreciate Mr. Nicholas making the contacts that he did and the follow-ups to help me out.”
Shipping Centers
Shipping Centers
Shipping Centers
“Happened to go in at a busy time. Found part of what we needed. Was hesitant about asking if they could help me maybe order what else we needed. Joe was at the register. I mentioned the line of people waiting and my hesitancy about asking, because of the line…Joe told me not to worry about the line and to let him know what I needed and he would help if he could! He could! Got me what I needed! Was patient and thorough! Thank you, Joe! And thank you, Staples! ??”