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September 2023 by Daniel Hernandez
This location no good can’t get help and they leave you sitting there for awhile waiting don’t recommend
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June 2023 by C Spinello
Releases information by phone without ANY verification to account. Closed my decade+ long business account without even a phone call or a request to set up time to discuss matters. No curtesy to inform customer with even a phone call to come in. Seriously blurt out all matters on phone while I was driving w passengers. I didn’t respond to mail request send via mail nor did I get email asking to discuss matters. Bankers point finger on each other instead of being accountable when I asked why no one simply asked me to come in since I’m a regular. Don’t mind going to another bank but to send money via mail with no tracking! I seriously hope nothing but the worse fortune for this bank. Can’t pay my bills since they closed my account and allegedly snail mailed my livelihood. Am told lone star national bank cannot cancel out their own check and reprint. No tracking number to be able to locate the funds to my account. The bankers that started the bank have now to moved to better, more reliable banks. Thank you for the time you were a solid bank for your clients
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May 2023 by Brad Shropshire
Absolutely terrible phone etiquette. I was transferred to customer service just a minute ago and the lady wasn't using rude words but her rude tone made it very clear she was not happy and I was a nuisance. She should not be working customer service with that tone abs attitude.
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March 2023 by Rebeca Saulter
Professional. Kind staff. Clean atmosphere. Vanelly helped me with everything I needed that day. She was great! Replace my debit card.
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August 2022 by Rob Vel
Excellent customer service
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July 2022 by jose perez
"We do what the little banks cant and the big banks wont" it's sooo cringe having that as the banks slogan while knowing that the LSNB mobile app is horrible. I get constant errors and it rarely ever logs me in. It says I have the wrong password meanwhile i can login from my computer just fine. Apart from that the app itself looks very old. Like early 2000's old. You know for a bank that advertises heavily you would think they would work on their mobile app. The moble app is such a disappointment and you're better off going with a competitor bank.
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January 2021 by R A
Worst customer service in the valley...
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April 2020 by Daniel Garcia
Drive thru is so slow, for being the main bank they can not get it right on the drive thru banking. I have been waiting for 20 min and the car in front of me or besides me have not moved.
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February 2020 by Rig B
Worst customer service in the valley...
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November 2019 by GENERAL MANAGER
Slowest branch I've visited. Last visit here.
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October 2019 by Irene Garcia
Very bad customer service. I was not at all impressed with the way my issue and concerns were addressed. It's not a first time issue and I also have had to change my ATM card due to notice of possible fraud.
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August 2017 by Fermin Mancha
Each employee is professional, extremely helpful and most of all they're very nice and considerate.
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June 2014 by Tiffany Clark
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