-
June 2023 by Caroline Q.
If you're looking to have your car half vacuumed and covered in grease, this is your place. My car was not detailed at all. Still so dirty in the center console, seats, floors, trim. You name it. Tons of bugs still on my dash too. You should see the wipes I used when I got home to detail it myself AFTER taking it to Lucy's. Filthy. Will not be returning.
-
January 2021 by Lettuce L.
Charged me extra for mud. Didnt clean my wheel wells properly. Didn't clean my interior properly. Wanted to charge me extra to clean a stain on a door that was easily removable. Didnt call me when finished. Had to wait outside for them to do their job properly. Do not come here. Workers are nice. Lucy wants your money.
-
September 2019 by Zeke R.
BACKGROUND ON BUSINESS PRACTICE: BlueWave Express Carwash is a carwash where a motor vehicle driver enters the carwash tunnel and is pulled out of the tunnel by a mechanical platform. As the driver drives up to the tunnel an employee and business signs give instructions for the driver to enter the tunnel and stop on a moving platform which will lock the vehicle's wheels. The instructions are then for the driver to place the vehicle in neutral and for the driver not to touch the steering wheel or pedals. The machine now has complete control of the vehicle and it begins to pull it past mechanical washing machines and eventually towards the exit of the tunnel. There are vehicles in front and in back of your vehicle and they are also being pulled towards the exit. Once a driver gets to the exit, platform releases the vehicle and the driver is instructed to drive forward. However, while in the tunnel all the drivers inside can't stop the vehicles from moving. If there is a problem where the vehicle can't exit or an unsafe condition develops, employees have an emergency shut off to avoid collisions, damage, and/or injuries. COMPLAINT: On July 3rd 2019, My family and I decided to use the BlueWave service. We followed the instructions by the employee and the business signs. We entered the carwash tunnel. Trust of proper care and safe control of my vehicle was placed on BlueWave. As we were reaching the end, a 2019 Jeep Compass in front of us stopped moving. My vehicle and the vehicles behind me kept being pulled forward. The employees were negligent in not stopping the machines due to the emergency. My 2016 Toyota Rav4 was pushed into the Jeep. After one collision the machine continued to pull the vehicles behind me forward (continued negligence). My Toyota was struck from behind by a 2011 Chevrolet Suburban. The Jeep moved forward and I was able to get out of the tunnel. There was major damage to my Toyota. I called the police for a report and filed a complaint with the carwash employees. BUSINESS REPONSE: On July 9, 2019 local car wash manager "Danny" left me a voicemail denying responsibility. This a business which takes complete control of vehicles as they pass thru their tunnel. They were negligent in stopping the machine when there was a problem inside the tunnel. I called him back several times but "Danny" did not answer. On July 24, 2019 I called their corporate office and advised them of the incident. Regional manager "Rick Fuentes" called me afterwards. I advised him of my situation and he said he would get back to me. I have a vehicle with major damage to the rear in which the door won't close. I need it repaired as soon as possible so I called him several times for an update. Calls have been ignored. CUSTOMERS BEWARE OF THE PHARR, TX BLUEWAVE.
-
July 2019 by Karina P.
They charge $30 for washing inside and outside of vehicle. They charge an additional $15 for some leather cleaning (that was optional). They did an okay job, they missed spots here and there. I don't know what they did but my doors have scratches on them, I guess when they opened the doors it hit something because both driver and passenger doors were scratched. The building in which they clean the vehicles in is small so I think when they opened the door wide enough it might've hit something there. This will be the last time we go there.
-
April 2019 by Jean E.
Started taking two cars almost every weekend for full service wash until the owner decided upon herself without telling me they'd go ahead and "deep clean" the leather seats. She then decides to charge an extra $15 for her own decision. I don't even know how she calculated the price but don't ever take your vehicles there unless you're willing to get ripped off.
-
November 2018 by Marck Logan
It's good
-
July 2018 by Noe M.
Today, we came to wash our vehicle. However, After we paid, the line ahead of us wasn't moving. It turns out that 2 vehicles had crashed inside of the car wash lane. As a result, all of use had to back up. 3 vehicles that had paid were asked to wait on the side and the blue balls that prevent others from skipping in line were removed. While the situation of those who crashed was handled, others who were waiting in line behind us were told to wait as well. However, because they never left the line, when everything was fixed, those of us who were first and had already paid were made to get back at the very end of the line. Those who were originally behind us ended up going first. I spoke with the lady asking why we couldn't just go back in the way we were asked to move out. She said she apologized but there was nothing to do other than wait in line. At least they didn't charge us twice.
-
July 2017 by Joshua Ortiz
Awesome job
-
October 2016 by Cruz Cortez
The service is good. Workers take time to wash car they left mine super clean and shiny! Thanks CnJ workers
