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December 2023 by D. Campos
Can I qualify for a personal loan if I am illegal in the country?
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November 2023 by Ali Yousif
So bad customer service, they don't care I have in bank on Saturday 21 I arrived there 11,35 am try to open an checking account and Unfortunately I have Saving account with wellsfargo one of the teller she said y need to come at 11 because it take one hour to open an checking account , I want ask the manger of this branch is that real take one hour to open an checking account and how long to open checking and saving 2 or 3 hours and if y don't take a customers around 11.30 why y close at 12 y should close at 11.30 better
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November 2023 by Bernard
The "behind the scene" team froze my CERTIFIED FUNDS and of course you have to make an appointment at ANY BANK IN THE USA now just to get simple help and the customer service number is ABSOLUTELY WORTHLESS and then they tell you to go to a local branch. When i did come to this branch, they were booked but Yader Saenz squeezed me in and provided me with OUTSTANDING customer service and made sure we got to the bottom of the issue and got it corrected. His manager Shelley got involved and they did teamwork and got my funds released immediately. Yader and Shelley please continue the determination of excellent customer service but Wells Fargo as a a whole needs to GET IT TOGETHER! WHY IN THE HELL WOULD YOU FREEZE A CASHIER CHECK FROM ANOTHER U.S. BANK!!!!!!!!!!!!!!!!!
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September 2023 by Jackson Van Hieu Le
Go to this branch for simple express send services. They asked me to go home and make appointments. I have to drive to 15 mins another branch where they help me set up what I need. Suggest to close this brach if needed to save operation cost because customers will need to drive to other branches for supports anyway.
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August 2023 by Cameron T
Went in for a wire transfer while at the teller asking about it Matt overheard me and told me he could help me right away was very friendly and straightforward no time wasted was in and out best experience at Wells Fargo so far
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July 2023 by Asmaa Mountassib
Horrible customer service!!! I went in at 4:28 to open an account and I saw a banker literally sitting there doing nothing and was told by a teller in the front that there's no one available and it takes an hour to open an account. And then as I was leaving another banker came to talk to the banker sitting doing nothing and probably talking about me as I was leaving. Never going there again.
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July 2023 by charan V
The staff ushavibg lot of patience to deal with all kindsOf patients from oe
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June 2023 by Pegah P.
AVOID Wells Fargo bank at any cost. There is no bank in entire US worse than Wells Fargo. I have accounts with all major banks and Wells Fargo is the worse bank in the world... They locked my account for no reason because I wanted to Zelle $1000... That is pretty stupid. They close at 5 p.m. and I am working till 5 p.m. so there is no way I can ever make to the bank on time... I will close my account and transfer all my money...
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March 2023 by sanjib karki
I asked for few rolls of dimes, the teller I was dealing was very helpful and was ready to provide me but her supervisor stopped her from doing so because I don’t have business account with them.All of sudden they were low on coins and all I asked was 10 rolls.I went there because I have personal account and banking with wellsfargo for last 9 years.I understand all branches have their own policies but I think this is purely matter of her ego.
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February 2023 by Stephen R
I’ve never used a more infuriating bank. I am working on closing all of our business accounts at this point because WF is IMPOSSIBLE to deal with. Also, the branch phone automatically transfers to mainline (unhelpful) support.I’ve spent HOURS and HOURS on a simple request and next steps are different every time I call.Edit: I got a call from an Executive Resolution Team after leaving a bad survey. The person from this team was the first person I talked to who actually acted like he cared. However, after promising a call back within 48 hours, I never heard from him again.Now we have a business credit card with US Bank so I can finally say good riddance to the bank that pays billions of dollars in fines for fraud every few years (Wells Fargo in case that isn’t clear).If you are looking for a personal account, go to RBFCU, Chase or Schwab (depending on what kind of account you need).
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February 2023 by Ady Texas
Charging me $$$ to cash their OWN CHECK. I now remember why I'm no longer banking here...
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February 2023 by Mayra Garcia
This branch is ridiculous and not friendly AT ALL, they turned us away twice.Once we were asked to set up an account online and that was unsuccessful when we went up there another time the teller, Tracy was so resistant to helping us in any fashion. She did not provide any helpful alternatives but simply kept stating there was nothing she could do for us.
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February 2023 by umang gupta
Unsatisfactory staff. Nobody is ready to work. Not in office hours even. Nobody is ready to open a new account. The lady who is responsible to open the account is very rude and not at all welcoming for a customer who wish to open the account. She called me for the appointment made online to tell me that there is nobody to entertain you for notary as well. Neither on the day you booked appointment for nor on further 2 more days.Had a disappointing experience with the staff of Wells Fargo in Pflugerville at this branch. The other counter staff was very pleasing and welcoming. Just the lady who looks like manager is not sweet spoken.Changed the mood to open an account with bank.
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February 2023 by Rick E. G.
Immaculate interior with such a convenient location and two walk up ATMs I could not be any more satisfied being a new Wells Fargo customer. The service here is efficient along with a friendly staff.
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February 2023 by Chris Bennett
I’ve called several branch’s and not one answered their phone.