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January 2024 by oneandon
Walked in to buy a new phone and switch over to them from a different company. I stood in line for 10 minutes and was never acknowledged. Granted, they were busy, but at least recognize a customer's presence guys. They lost a customer!
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November 2023 by Cole Gedwillo
The experience I had today is the worst experience I have had while TRYING to get a new phone and move to my own plan. People were unhelpful and just told me to call customer service, I spent almost 2 hours in the building and hardly interacted with any of the people. This store has always sucked, glad to see it hasn’t changed at all.
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November 2023 by Brook Elaine
Josh and Brenden, you guys ROCK! You're the bee's knees! Thank you for helping me switch over from a different service provider that was treating me like garbage and stressing me out! You two saved the day! I will tell everyone how fabulous you are and how hard you work to assist your customers. Thanks guys!
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October 2023 by Brook E.
Josh and Brenden, you guys ROCK! You're the bee's knees! Thank you for helping me switch over from a different service provider that was treating me like garbage and stressing me out! You two saved the day! I will tell everyone how fabulous you are and how hard you work to assist your customers. Thanks guys!
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September 2023 by Juan DeJesus
Avoid purchasing a screen protector alongside your phone. The sales guy at Verizon claimed there would be a lifetime warranty and a simple in-store replacement process. However, a few months later, when I visited the store as instructed, I was informed that I had to go through another company online for the replacement. This online company makes the process incredibly difficult, making it almost impossible to replace the expensive screen protector. In my opinion, the store's salespeople should provide clear information about this process beforehand to ensure customers are aware before spending an extra $50 on the screen protector.
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September 2023 by Justin Taylor
Staff helpful and not just chasing a dollar but looking for customer service.
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August 2023 by Codie Corn
The customer service is sub-par but will do anything not to help you with your version account. Send you away without needed info making sure you have to make more trips than nessary
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August 2023 by Mel B.
We needed new phones, and we dreaded it. Getting new phones is equivalent to car shopping for me...way too long, and lots of paperwork. We were fed up with AT&T, their service was hideous at our house. Whenever we were without power (no modem/Wi-Fi) we were essentially cut off from the world. From our house, we could not call, text, or search the web. This was especially fun when we were trapped for a week with snowmageddon. I reluctantly agreed to go with my husband, expecting an evening of trying to block up-sells from the salesmen, but I was so pleasantly surprised. Brenden helped us and we could not be more pleased with his service. Yes, we were in there for 90 minutes, but he did everything for us setting up our three new phones. We received an excellent deal, and we were so thrilled when we returned home (after we went for margaritas to celebrate our hard work ) to have four bars at our house.
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July 2023 by Carlos Rodriguez
Everyone was so friendly and helpful. Thank you. Great customer service. ⭐⭐⭐⭐⭐
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June 2023 by RNK Mexican
If you don’t want to be bothered by people calling you all day, then Verizon is the service to go with. Motto should be, no bars when you need it
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May 2023 by Alyssa Grace
This was one of the best experiences at Verizon. Chuy was exceptional. He was knowledgeable and provided great advice. Highly recommend him!
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March 2023 by A O
Employee at this location are very friendly and helpful always I visit this place but version is the worst network I don’t get signal most places never use it again I canceled my service today
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February 2023 by Elizabeth Porter
Avoid this store at all costs if you can. I placed an order online to be picked up at this location. I was told it would be ready in 30 to 45 mins, 2 hours later and did not hear from the Pflugerville store. I checked my order online and the order had been cancelled by the Pflugerville Verizon store for no reason; no notice was given, no text, no email to inform us they cancelled my order. I called and they took it upon themselves to cancel it. I had to place the order online, again, the store manager told me it would be ready soon, been waiting for 2 hours for them to confirm my order is ready and nothing. This is NOT a busy. So either the manager was upset I called Verizon to complain about the cancellation and lack of communication from the Pflugerville store, or they don't care about customer service. I just got tired of waiting and lack of customer service and just cancelled the order. AVOID THE PFLUGERVILLE VERIZON STORE.
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November 2022 by Joe (Eats)
Was taken care of promptly, and staff were able to work with me on finding a phone that fit my needs, since mine aren't the same as what's popular and trending (SD cards, not clouds, sorry!) Was even able to have a very positive back and forth with the staff member I was working with the most they this on the Android advocate (me) and the iPhone advocate (him). Usually it can be quite the clash, but we actually ended up almost more positive than simply "mature" or level/indifferent.
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November 2022 by Robert Decker
My Past Two experiences at this store the associates seemed more interested in talking about how they could Not help me instead of how they could.
