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December 2023 by Hope Hosgood
Sat for nearly 3 hours most of the time on hold with customer service, yes we were in store and had to fix our issue on the phone. Ended up leaving without a phone due to them failing to ask us what phone we were looking to get and then not having it. We could have sat on hold at home.
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October 2023 by Brook E.
Josh and Brenden, you guys ROCK! You're the bee's knees! Thank you for helping me switch over from a different service provider that was treating me like garbage and stressing me out! You two saved the day! I will tell everyone how fabulous you are and how hard you work to assist your customers. Thanks guys!
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August 2023 by Mel B.
We needed new phones, and we dreaded it. Getting new phones is equivalent to car shopping for me...way too long, and lots of paperwork. We were fed up with AT&T, their service was hideous at our house. Whenever we were without power (no modem/Wi-Fi) we were essentially cut off from the world. From our house, we could not call, text, or search the web. This was especially fun when we were trapped for a week with snowmageddon. I reluctantly agreed to go with my husband, expecting an evening of trying to block up-sells from the salesmen, but I was so pleasantly surprised. Brenden helped us and we could not be more pleased with his service. Yes, we were in there for 90 minutes, but he did everything for us setting up our three new phones. We received an excellent deal, and we were so thrilled when we returned home (after we went for margaritas to celebrate our hard work ) to have four bars at our house.
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July 2022 by J H.
Absolutely horrible corporation. Look it up under Liars and Thieves. My $1,000 trade in has gone (after hours of effort) with the wind. Yesterday I visited this office. Verizon has already forced me to give them a card number so they can take money without asking (faster every month), yet they charge an extra $10 a month if you are not fool enough to give them direct access to your bank account. Anyway the trip yesterday resulted in taking 45 minutes at the store. My purpose was to lower my $118 bill that was originally promised, without paperwork at $107. I went in to get the trade in value that I had actually already forgotten about until yesterday. It was now $800. The store gentleman worked on the account for a long time. Then said the credit was to be divided by 36 months and deducted from the regular price. Of course, if I leave the over priced Verizon all the promised credit will disappear. Today I got an email letting me know what next month's bill will be. Verizon did not do what the in store person said. The price that started out at $107, then went to $118, with gibberish excuses. The helpful store had managed to hand my account off to corporate, they bumped my (discounted) monthly price to $132.64, it said the month after that the bill would be $139,++. Verizon appears to be little more than a con artist that steals from its customers. Corporate, not the folks who are in the stores. I can get the same service from Consumer Cellular and several other companies, but Verizon has done slight of hand and trapped me from being able to quit them without robbing me even more. Beware the corporation operates on Lies and deliberate Thievery.