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February 2024 by Shane Rooney
Honestly baffled that it cost almost $7 to have them print a label. How they can justify $5 for 'computer use' when I never touched a computer is one of life's great mysteries, surprised they don't want to tack on another $5 for 'computer use' when they scan the barcode.
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February 2024 by Jennifer L
I really appreciate this UPS store! I was able to come in on a Sunday, and a very lovely employee was so kind and sweet with helping me process my returns. They were even understanding to open a few minutes early due to my big return! The manager was super nice and seems to be very fond of her employees. I highly recommend coming here. I’ve been coming for a long time now, and the customer service is alway exceptional!
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February 2024 by Khalil Muhammed
Very good customer service and very nice people working here
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February 2024 by Kristen Bloom
Incredibly kind, patient, helpful, polite, and speedy!
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February 2024 by Angelica “A.M.” Cache
I felt rushed. The employee assisting me literally pressed the button on the terms of agreement disclosure to skip passed all of the legalise and instructed me to sign. She lied and said to select email if I wanted a copy and I never received a copy. She proceeded to summarize the legal terms of agreement. Unprofessional. Otherwise it was a quick expensive process.
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December 2023 by Donna Campbell
The best.Andrea Summers was a super hero both times I had several step process.The employees are so nice.cheaper than post.
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December 2023 by Mary Somers
This small business is well worth your regular patronage. They always go above and beyond to make sure that the job gets done, right
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December 2023 by Alexandria Buzzard
Horrible customer service. I called about a delivery issue due to working at a specific time and the representative would not listen to what I was saying. I repeated multiple times that I am not home at 3pm and I needed to change my delivery. Spent a good 10 minutes trying to explain that I just want to pick it up. Wouldn’t help at all.
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October 2023 by Beth Hovey
The people that work here are amazing. They greet everyone that walks through the door and even when they are busy, they make you feel important.It's an absolute pleasure to have to go there even if I have to wait in line!
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October 2023 by Rakesh M
I want to give 0 star but technically its not possible. Worst customer service. I went to this store to drop off a package with label and box neatly taped. As one of the box is little big they asked me to put it in one single box. I immediately opened the box and adjusted in onebox. Now they are complaining its not taped good and they are asking 5$ for the service and taping. Is this way to handle the customer and that too you need 5$ in cash? What’s wrong with this store? Its not about money but the way you handled the customer. Never go to this UPS store.
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October 2023 by Angela Flores
The ladies here are amazing at their job! Super fast and friendly! They got me in and out the door so fast that when I came back for an address change on my package they remembered me and helped me out in changing it that I was able to do everything on my break from work!
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October 2023 by Alyse Nicole
The male employee was being very rude to customers, especially to a woman with an overactive child. The female employee was courteous and patient as we resolved a shipping issue I was having.
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August 2023 by Catherine Sparkman
Bottom line - just go to FedEx if you need to print anything, and please DO NOT ever use the computer at UPS unless you absolutely have to, and know that it will cost you.I came to print a label that I had ready to send to the email address for UPS to print, as I’ve done at my last UPS in South Austin. I was told I could do it myself using the computer. Nothing further. I thought, great! Very efficient. I had to scan my credit card to access and thought that was normal, for it to charge once I printed. I quickly pulled up my document (took about 3 minutes since it forced me to create an account, which was a cumbersome process but I’m pretty quick at typing) and found that I was going to be charge TWELVE DOLLARS for my 1 page shipping label. I couldn’t believe it and stood waiting for the UPS staff to help fix whatever it was. Once I was able to get their attention, the young lady who had told me to use the computer responded that it could be an appropriate charge based on how much time I’d spent on the computer. They charged me $7 for the few minutes PLUS $5 for a shipping label!!! Mind. Blowing. The worst thing was that the UPS staff seemed to be deliberately withholding that piece of information, about charging for time on the computer, and they were guiding people to use it without mentioning it would cost. I heard her tell another customer as well without mentioning it’s $3 a minute! Worst customer service I’ve ever had with any mailing service — I really hope management isn’t aware of this, and that they will address this issue that has caused several negative experiences from what I can see on these reviews, once they become aware. You absolutely need to inform your customers before guiding them to that. Or even put up a big sign! Literally, there’s just no excuse for that, and it feels a lot like trying to cheat people.An aside, but it’s absolutely absurd in 2023 for a company like UPS to charge by the minute for a computer that requires account creation to accomplish something as simple as printing a shipping label. We have airdrop and easy uploads now. Maybe take a cue from fedex - would have taken 1 minute and cost me $0.20. Definitely will be taking my service back to them from now on.Reply to owner: it only takes seeing how many frustrated customers have had the same experience and took the time to leave their feedback about it to see the common denominator. If the customer experience were a priority to this UPS store, there would be more upfront and transparent notice of these unreasonable charges. As it is, this seems like intentional negligence and deceit, designed to take advantage of customers.
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August 2023 by Allen Brown
Mailed jewelry from here to south austin and the package was “damaged” and jewelry stolen. Spoke w manager and associates and every conversation said “we have no responsibility for that” they told me to go on line and then when you go on line it tells you to go in store.Talked w associate about how the claim works and he hung up on me twice with an attitude.Beyond livid and disappointed that people treat their customers this way. No insight on the investigation process and no help from store.Also I was informed after the $100 claim is paid out the investigation process ends. They paid the claim the same day I filed the claim so they never plan on doing an investigation to prevent this from happening in the future. 0 accountability on all parts. Very disappointing.
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July 2023 by On Deal
One UPS label printing costs $6.76 here!!At first, the guy told me it would only cost $0.45 to print something.But then, they charged me a whopping $6.76 for just one UPS label! It's an outrageously high price for such a simple thing. And to make matters worse, the person at the service center said the extra cost was because of computer time, even though I didn't even use the computer myself. He printed it on one of their printers. This is not fair or honest at all. The service I received was really terrible, and it makes me furious to see this kind of dishonest business practice.==Reply to the owner’s message: Transparent service means providing customers with information upfront, not after the fact.
