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February 2024 by Bradyn Taylor
The service here was excellent. Top-notch people who know what they’re talking about and do anything possible to make sure you get the product you need. Thanks to all at United Access, I feel more secure driving my vehicle where other solutions for hand controls were a little questionable. Special shout-out to my salesperson Dominic, he’s the man!
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August 2023 by Bill S.
in Pflugerville the crew is exceptional. Ike, Steve and Juan are not only great with their work they create a wonderful relationship that is friendly, fun and personal giving me an experience of trust and being well taken care of. Along with Dave and Pamela, in the front office, this company earns an A+.
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July 2023 by Aaron P.
purchased a brand new handicap access van for my son in 2021 was so excited because we finally had the money to get an access van for all his needs and we had previously purchased a access van from United access and felt safe at the time of using them well I've had many issues with this van since . Side panels are popping off the paint pilling, ac not working properly, so this very very expensive handicap lift has left us stranded because the vehicle wouldn't go into drive when we were in South Austin at my sons doctors appointment with an outside temperature of 106° after taking the van in was told that it's under warranty when we came to pick the vehicle up was told yeah the parts are under warranty but the labor is not I guess where I'm at a loss is when you spend almost $100,000 on a vehicle and normally when you purchase a vehicle there's like a three-year 36,000 miles or something similar at United access you're actually buying a secondhand vehicle not from a dealership and when things go wrong you spend hundreds of dollars trying to get them fixed .so the base cost of van is 40k and 45k in upgrades and the most expensive parts 1 yr warranty on labor smh
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February 2023 by James Martin
Awesome place & people. I have bought 3 vehicles from them. I WILL NOT go anywhere else. Even after the sale, they don't stop. Any little problem I have or had, in less than a week, they have me come in or drop my vehicle off. Shout out to...Dave, Isabel, Steve, Juan, Pam (Pamela), Kevin (1), Kevin (2)
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April 2022 by L. Burkhaulter
The staff in this office was thoughtful and accommodating. The rental vehicles are really nice and clean, practically new. Our van had less than 5000mi on it. Vehicles are usually available, if not they go above and beyond to locate one for you in a timely manner. The management has a strong sense of urgency and works to resolve any issues or concerns you have while renting. I will choose United Access in Pflugerville every time!
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November 2021 by Dianne Pearson
This team does a excellent job to care for your needsSo professionally!!! We will certainly use them in the future!!!
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June 2021 by Gabriel Valencia
Excellent service and staff.
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April 2021 by The DrgnBttrfly
Bent over backwards to help as usual.
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January 2021 by Breigh Ann Roberts
This is one of the MOST helpful and compassionate places with the utmost friendliest employees that let you get personable and give all their attention to your needs. We had never rented a handicap vehicle and were soo excited to get approved for grandma's move from Dallas to Austin with all this COVID and not seeing her since Feb 2020!!We filled out an inquiry form on the website and then Bre on the weekend crew called us within the hour to give us details. Pam called us to square away the reservation and gave us an in-depth tour of the van and how all the buttons worked. We were so happy with the reservation and experience and grandma's safe transport that we can't wait for the world to open safety so we can rent again and give grandma the true Austin tour!!!
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November 2020 by Casi H.
Service man was NOT helpful, downright rude. Had to speak to the manager. Even the sales team commented on how he acted and thanked me for speaking up.
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May 2020 by Eugene Corcino
Outstanding sales people, their custom vans will help any individual in any type of wheelchair
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February 2020 by Marco Martinez
I am now on my second vehicle purchase from United Access and could not be happier.
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February 2020 by Stephen Smith
Great people and service
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February 2020 by Jeff Smith
Gary was a wealth of knowledge on finding the right van to fit our needs. The process was about as painless of a buying experience one could ask for.
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September 2019 by Mistydawn Compton
They are a class act in every respect and are knowledgeable, friendly, market savvy and kind.
