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December 2023 by Kellie J.
Very clean, rooms are small but adequate for 1 or 2 nights. Breakfast was ok, not a lot of choices but had plenty of food. But, the bed was as hard as a rock. Pillows were nice, but they need to add a mattress topper or something. My body was aching from what felt like a concrete bed.
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December 2023 by Sandra B
The hotel was well located in a safe area near lots of restaurants and shopping. The room was clean and the bed as soft and comfortable. The standard hotel breakfast was a convenient treat with pancakes, waffles and scrambled eggs. Complimentary coffee and tea areserved 24/7. The staff is friendly and helpful. I will keep this hotel in mind for future trips to the area.
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November 2023 by Wayne Allen
The hotel and grounds were spotless the room was perfect and functional great staffRooms: Very cleanNearby activities: A mall and restaurants walking distanceFood & drinks: Amazing breakfast
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September 2023 by Lamonica Sullivan
This was my first visit to Austin. The hotel is in the perfect spot safe and amongst plenty of shopping stores, restaurants and not far from The Domain. Right in the middle of everything, but still quietness that you need to relax. The staff was super friendly and pleasant. I especially enjoyed talking to the house keeping attendant Amanda she is as sweet as can be . Being a woman on a solo trip I felt really safe here for my 3 day stay. I would definitely use them again .Room was clean , cozy and simple. Many good restaurants to choose from in area.Safety: Very safe area. Close to so many stores in walking distance.
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September 2023 by Jaylyn Jones
Came to visit a friend who was staying there. Me and my fiance spent a few hours here with our very good friend. It was around breakfast time, so our friend asked us to have breakfast with him. Because I had my service dog with me and didn't want to ruffle any feathers, my fiancé and myself took turns going inside to fix our plates. Then, all three of us sat outside on the patio to eat and continue to visit. After we ate, we walked the doggy and came back to the outdoor seated area. Our friend then had to go back upstairs to start the checkout process, so we were going to be leaving ourselves, but as we were getting ready to call for the Uber our phones were both dead or at 1% about to die. So we started to walk back towards the outside seated area so we could at least charge the phone up enough to order our Uber. Upon walking back, we were approached and DETAINED BY PFLUGERVILLE PD!! They stated that the hotel called and claimed that we were not supposed to be there, had come inside, gotten food, and they wanted us CRIMINALLY TRESPASSED!! I WAS MORTIFIED AND EXTREMELY IRATE, but I managed to keep my cool. I still, to this day, do not know what we had done wrong. That being said, I would never recommend this place to anyone EVER!
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August 2023 by Jadon Wade
Unless you plan on staying one night then I highly recommend finding somewhere else. And do not check in during the day time... Chasity - Manager - is extremely disrespectful and has made the stay here at Tru absolutely miserable. If you plan on staying more than one night, then plan on paying more than you are told at the front desk because they are not organized whatsoever. William and Teray are very polite, along with Todd. However, I do not know how Chasity is in a management position... even the way she talks to her own employees is embarrassing to watch or see. And they are not straightforward about the taxes. I will never stay at a Tru hotel again. 10/10 DO NOT RECOMMEND.Noteworthy details: IF YOURE ONLY STAYING ONE NIGHT THEN YOU WILL BE OKAY....but you'll also probably have some extra charges to pay. They are not straightforward.
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August 2023 by Vr Guardian
You can't imagine how much Tru by Hilton deserves the best 5⭐ review a person can give. Imma try to give them the BEST!!! I've been through so much, and I've never even been to a hotel in my life! Not too long ago, I was homeless, but I didn't look homeless, I took very good care of myself, I had a job and everything with support from a lot of people who understood my situation, especially at work and my church ☺️ I had money, and I discovered Tru by Hilton, because it wasn't too far of a walk from work. The first night I stayed I was super nervous because I've never been to a hotel. I was like, "What Do I Do Here?" ? But the next day I looked into it and discovered they actually had quite a few wonderful things to do I didn't even know I could do. I absolutely loved it when I was finally able to get some laundry done, and enjoyed being able to jump in that pool to cool off in this absolutely lovely Texas heat. (I'm hypothetically speaking, because I like to be optimistic. ? But, in all honesty it's super HOT out there!) Anyways, I just love comfortable environment they had. I loved it sooo much, that I even extended my stay for two weeks, praying I might be able to afford it. And my prayers were answered and I was able to afford it. I want to give great great thanks to all the lovely and super awesome employees at Tru By Hilton. The second day, I even joined the Hilton honors, and even turned in an application to possibly get a job there, which I didn't here back from them but either way, the experience was the absolute best! I would absolutely LOVE to work in this environment, and show everyone how much Tru by Hilton has changed me, and helped me with getting out of the situation I was in. I can't thank them enough. This may not turn out to be their best 5⭐ review. But in my opinion, I will always, always remember the experience they provided me in my time of trial. ❤️ Thank you friends. If be super surprised if the owner responded to this extraordinary review, because it's my first ever review. And I'm very very proud and it.Rooms: The rooms are super duper comfortable. Nearby activities: Super walkable to work, at least for me, also very clear to other places such as other restaurants and activities like the water park and so much moreSafety: Super severe, I wasn't bothered at all by security or protection.Walkability: As mentioned, it was very walkable, especially to where I was workingFood & drinks: Breakfast was provided in the morning which way absolutely delightful, not only that but it was surrounded by other restaurants and places to dine.Noteworthy details: The employees and stay are the absolute best! Everything about this business deserves a 5⭐
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August 2023 by Devon
Just because it's not a 5 star hotel doesn't mean the staff isn't such. Wonderful, friendly staff! Count yourself lucky if you have the opportunity to meet Mrs. Shirley!
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July 2023 by Davina Taylor
This is a great hotel with awesome amenities. The staff is friendly and very helpful, and it is close to many stores for shopping for personal or essential needs as well as great restaurants.Nearby activities: Great shopping, bowling, and theater near the hotelFood & drinks: Great food and drinks within walking distance from the hotel.
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July 2023 by Jyme Nichols
This will be the best hotel workout room you have ever experienced. Top notch staff and super clean hotel.
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July 2023 by quincy davis
Even though we stayed for only one night, we loved this hotel. Thankfully, the pool was open to cool off and relax on a hot summer day. The room was very clean and comfortable. It was especially nice to have the ability to control the temperature with the digital thermostat. The bathroom was spacious, and the shower had very good water pressure. In the lobby, they had snacks, frozen meals, soft drinks, and beer to purchase. Also, a lounge area with tv's, comfortable seating, and a pool table. Plenty of secure parking, friendly staff, and free breakfast!
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July 2023 by Clarice Cross
Almost a 5 star stay. An employee offered my family and I the opportunity to check-in early and the ability to see a larger room on the Home 2 side compared to the Tru by Hilton room we booked. This is a great opportunity. We were escorted up to the room on the Home 2 side to see if the larger room would worked better or keep what we have. The employee opened the door, we walked into the doorway, the room was dark but I could see a large dog cage. Yeah, this room was a no. She apologized and said the system had the room as open and available. I'm thankful we didn't accept the room sight unseen. Walking into this room with my family and possibly a large dog, would've been an unsafe situation. We checked into our original reserved room. The rest of our stay was nice. I do wish breakfast went to 10am instead of 9am during the week day in the summer and holiday breaks. My kids finally slept pass 9am but I had to get up and grab something before all breakfast closed down.
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July 2023 by Felicia Boley
We traveled from Louisiana on a family vacation. This was our first visit here and we definitely love the location. I absolutely love the smell when you enter the lobby of the hotel. Wish I knew what the fragrance was. If anybody would like to share... The staff was very friendly. The hotel was super clean which im a stickler when it comes to cleanliness. So they passed the test. The only thing I will add is a microwave and closet space and firmer pillows.Nearby activities: Everything was pretty much at arms reach... The firework show was excellentSafety: We felt very safeWalkability: Everything we needed was walking distance
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July 2023 by Rose Gomez
Tru was the perfect place to stay during our visit to Pflugerville. It's centered in a great location with Target just across the street and lots of restaurants near by. When you walk in the staff is welcoming and friendly. The room we stayed in was clean, the bed was comfortable and the room was spacious. The whole hotel is keep extremely clean. The breakfast they provide is amazing lots of variety to choose from. We Definitely will stay here again.
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July 2023 by Heidi McLeod
The hotel breakfast at this location was excellent. I enjoyed it very much. The rooms are a little small and no dresser. But very clean and the employees were very nice. I loved the shampoo and conditioner in the the shower they smelled great.
