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April 2024 by Kimberly Davis
This storage has rats! Rats were living in my storage unit.
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April 2024 by Amie Gee
The infestation is real
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April 2024 by Del M
After having this storage compartment almost 3 FULL YEARS, I just discovered rat or mouse poop in my storage area. I was super careful and clean when I moved in, and after almost 3 years, I know I did NOT bring vermin in. They would have shown themselves before now.If you look UP inside your storage unit, you will see there is no solid ceiling or covering. It is OPEN, making it easy for rats or mice to run on the beams from storage area to storage area. I'm sure someone else brought them in. Now they can crawl on the beams above and go wherever they want.The *customer service has always been excellent*, but NOW they REALLY need to address the VERMIN PROBLEM before it gets out of hand!
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March 2024 by Soraya Dahud
RATS, RATS, RATS. STORAGE FACILITY IS INFESTED WITH RATS. I'VE MOVED STORAGE UNTIS 3 TIMES AND STILL THE ISSUE PERSISTS. NO RESPONSE FROM MANAGEMENT. BEWARE DO NOT RENT UNITS FROM THIS FACILITY. THEY ARE RUDE AND UNAPOLOGETIC. THEY ARE NOT ABLE TO CONTROL THIS ISSUE. BEWARE
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December 2023 by Joseph V.
Rat infested!!! Rodents got in and did thousands of dollars worth of damage. They brushed it off like it was normal and after arguing with the insurance for months they finally said they won't cover anything because they don't cover rodents. I told them I should at least get a refund on storage fees as I was apparently just feeding the resident rodent population but was given the cold shoulder. If you value your belongings keep them far from these people.
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November 2023 by Classy Blooms Floral Studio
Manager Jessica Jackson did an excellent job to walk me through facility and answer all my questions. Very friendly and professional staff, clean and secured facility-great place to rent a storage.Thanks!
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November 2023 by Money Maniac
This place was infested with rats. Do NOT. I repeat do NOT store your things here. Insirance won't work either because "they don't cover pests".
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October 2023 by Celena Reyes
At first I was upset that this place phone line was down and I could not get ahold of them. I had to reach out to customer service.But it all made up for it after I spoke to the staff there. They were so quick and informative on responding back.I thank y’all for the experience.You’ll forever have a loyal customer.
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August 2023 by Deborah White
We’ve had a great experience with Bee Smart. The location is bright, clean and secure. Jessica gave us tons of info and printed our paperwork, and furnished a direct line for any questions or concerns. 100% better service than the place we used before, bigger and cheaper! Easy to reserve online, too.
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August 2023 by Herman
The staff at the Bee Safe in pflugerville are very nice and attentive. However my unit was infested with Rodents and it damaged a lot of my furniture. I was given a new unit however the insurance I purchased through Cube Smart said they would not cover the damage.
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August 2023 by Brittany Zamarripa
TRIGGER WARNING!!This storage facility is INFESTED with rats. Please read throughly on all reviews. I can tell you that it is ALL TRUE.I occupied a storage unit on the 3RD FLOOR of this facility from October 2022-August of this year because of the horror I found in my belongings. Only 10 months!DO NOT get their insurance as rat damage is “excluded” from your policy and they will not cover anything lost.It all started after the freeze in February when my spouse and I went to the storage unit to load in some things that we needed for the summer. As we walked into the facility immediately you are hit with the smell and trace of rat urine and feces. When I brought this to the attention of the storage facility they said they are on it and had an exterminator spraying weekly and cleaning up the mess. Ok cool no biggie they are on it, no big deal right? WRONG. Fast forward to this august, when I was unloading boxes taken straight out of the unit into our new place, and when finally reaching the box to unpack it, a god awful smell of death hit my face and what is saw was 1 huge rat and two babies. But if you look closer, there are two tails tucked in the back right corner under the clothing. 5 dead rats. There was another box of king size bedding right as you opened it could smell the stench. We had nothing in our storage unit to attracts rats (mattresses, furniture, kitchen appliances, clothing) and had to discard HUNDREDS of dollars worth of belongings.I will continue to post this picture to show the monstrosity of an infestation this facility has. A climate controlled one might I add.Do better Bee Safe.
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August 2023 by Brooke
Accessible, worry free, safe environment for all of my belongings. Stored for 2 years with absolutely no stress!
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August 2023 by Brittany S.
TRIGGER WARNING!!This storage facility is INFESTED with rats. Please read throughly on all reviews. I can tell you that it is ALL TRUE.I occupied a storage unit on the 3RD FLOOR of this facility from October 2022-August of this year because of the horror I found in my belongings. Only 10 months!DO NOT get their insurance as rat damage is "excluded" from your policy and they will not cover anything lost.It all started after the freeze in February when my spouse and I went to the storage unit to load in some things that we needed for the summer. As we walked into the facility immediately you are hit with the smell and trace of rat urine and feces. When I brought this to the attention of the storage facility they said they are on it and had an exterminator spraying weekly and cleaning up the mess. Ok cool no biggie they are on it, no big deal right? WRONG. Fast forward to this august, when I was unloading boxes taken straight out of the unit into our new place, and when finally reaching the box to unpack it, a god awful smell of death hit my face and what is saw was 1 huge rat and two babies. But if you look closer, there are two tails tucked in the back right corner under the clothing. 5 dead rats. There was another box of king size bedding right as you opened it could smell the stench. We had nothing in our storage unit to attracts rats (mattresses, furniture, kitchen appliances, clothing) and had to discard HUNDREDS of dollars worth of belongings.I will continue to post this picture to show the monstrosity of an infestation this facility has. A climate controlled one might I add.Do better Bee Safe.
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July 2023 by montanique greene
This place is MOST DEFINITELY infested with RATS as if that’s not horrible enough , you’ll be left to pay for movers again / have to move your own belongings from one storage unit to another …..I have had the worst experience with upper management / they’re not helpful at all ….
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July 2023 by Ivan A.
Numerous times I contacted the "establishment" about rat feces all over my personal belongings, including our queen size mattress. I personally submitted a claim and the "manager" supposedly submitted a claim but I've heard nothing. They haven't even attempted to call and schedule a time to clean it up, they're collecting insurance payment each month but won't lift a finger, make promises but won't follow through. Perhaps 7 On Your Side would like to follow up, surely I'm not the only one. I even contracted a rash on my arm when the feces fell off my property, how does management not know how toxic rodent feces is and not attempt to remedy the problem? How many times can you say there's a problem and no one lifts a finger? Perhaps some legal action will get the ball rolling?!
