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October 2023 by Amanda U.
My children absolutely LOVE it! They learn and have so much fun! Leadership is absolutely amazing! Grateful to have found Primrose!
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September 2023 by Rucha K.
Our experience at Primrose falcon pointe has been challenging right from the beginning. Within few weeks of being there, my son would tell me some teacher(Ms Marisol)would yell at the class. She would pinch and push kids and also hit my son a few times.( yes HIT, but they don't have cameras and I 100% trust my son on this)Even though the teacher was gone, we had several other issues where in some kid would hit my son, take his toys away and tease him. Twice my son came home with bruises/scrapes and we never got an incident report and always had to ask for it. He would tell me the class is very noisy which I've noticed it myself during pickups. The teachers seemed to be overworked to be paying any attention to every student.All of a sudden he started to cry during drop offs and would tell us he does not want to go to school. He was always excited to go to his class at his previous daycare. This was the last straw and we immediately withdrew him.I gave 1 star because some teachers were really nice and my son did show some progress in those few months he was there. But at this age, we want him to be happy and feel loved at daycare and not scared or upset.They have high ratios, small classrooms and high staff turnover.( Kids thrive on consistency)It might work for some parents but clearly didn't work for us. After being on the waitlist for 8 months we were so excited to have finally gotten a spot at one of the best schools in the area but soon we were disappointed with how things turned out for us
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September 2022 by Prerna K.
*The Harvard of Daycares*My son moved to Primrose from another daycare, he is in the infant classroom. There are so many outstanding features about this school, so I will list a few here :1. Super organized, responsible, great communication: when it comes to kids/infants, this is such a significant factor. I love that I get real time updates on their app, with pictures. Anytime there is something that I need to be notified about, I receive a call immediately.2. Activities: they have reading (story time) and activities (wonder hour) and from the photos it is obvious that the babies are super engaged. My son is learning so much and I can see that change when he plays at home.3. Monthly parents' night : once a month, on a Saturday evening, they watch your children from 5pm - 10pm for a nominal fee, and it gives us the opportunity to go to dinner / run chores. This is such a great feature. There are so many good things to say about Primrose, and I feel like a short yelp review can only cover so much. I like to call Primrose the "Harvard of daycares". Definitely Ivy League material :)
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December 2021 by Valerie B.
I am giving this place one star solely based on the fact that I was sold on the fact that my daughter would be starting at a certain time and then never heard from Primrose after I submitted my deposit. I. had recently moved to the area and was told by a girlfriend to check this place out. At the time my daughter was 8.5 months (this is April) and I needed care asap. When I called they were very nice and friendly and I was told they wouldn't have any openings until about October but was told to submit an application plus deposit and to put on the application under due date, "ASAP and/or tentative start date of October" in case they had an opening come up sooner. Then nothing, called in June to check on status and was told nothing new had changed. Called again in August and was told again nothing has changed. Called in September since surely at this point I should have good news since they told me October would be her prospective start date. I was given the news that now October was probably not going to work and it would most likely be a few more months. Needless to say I was extremely frustrated that I was sold on a start date that was never going to even happen. When I complained the lady was reading off past call notes from our conversations and proceeded to tell me that I had requested an October start date in the first place and that date would have been very difficult! I needed care in April! Why would I randomly pick October as my daughter's start date?! Then she told me she had gone on maternity leave a few months back and "something"must have happened while she was gone and now October won't work. I can only assume that somehow we were skipped over so other kids could get in. Its December now and still no news..Never have I been treated so poorly and I'm even more upset I wasted money on a deposit. It would be one thing if they would reach out every so often for an update but to take my money and provide false promises is totally disrespectful.
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February 2021 by Breane D.
Where oh where to start?We started daycare out with another place here in Pflugerville, mostly because they had cameras in the classrooms and we could watch our daughter during the day. A year and a half in and the constant staff turnover, and feeling of it being a bit of a free for all instead of structured learning, along with one particular issue (which I won't go into) led us to look into Primrose.When you look at childcare facilities you always wonder... what's this place really like? You take these tours and get the warm and fuzziness but in the back of your head you wonder if it's too good to be true. At Primrose of Pflugerville in Falcon Pointe you really do get exactly what you are told you will get. But more.You get teachers that are structured. You get a leadership team that is honest, transparent, extremely communicative, and who care about the children, parents and community. It feels like family. When you put your kids in the hands of someone else for more hours in the day than you get with them, you need trust and security. And you get that. You really do.I've never once worried about the care my kids are getting. And while I relied on those cameras back at our first daycare spot, I wouldn't trade how happy my heart feels when I pick up my kids and they are happy. When I see them growing and developing more than some others their age in other facilities I know that I'm making the right choice.If you are on the fence, I would encourage you to take a tour (virtual these days), then trust your kids in the hands of the wonderful staff at Primrose.
